Horizon Healthcare
3-5 Burton Road, Derby, DE1 1THContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Horizon Healthcare.
Reviews
-
Review titled Efficiency and care
Rated 5 stars out of 5
by Sue Farthing - Posted on 15 July 2024
The appt was easily made. The doctor l saw, showed care and concern. She made the follow-up appt so l didn't have to, and at all stages, she explained things to me
Visited July 2024
Horizon Healthcare has not yet replied.
-
Review titled Poor Experience
Rated 1 star out of 5
by Anonymous - Posted on 23 July 2024
First visit to this surgery after registering. An unsettling experience. Received a text for medication for someone else, sent 5 text messages on the same day, all with different actions, nurse on duty kept making errors and apologising, waited 45 minutes before I saw the nurse.
Visited July 2024
Review titled Horizon Healthcare
Replied on 23 July 2024
Dear Anonymous, I'm very sorry to hear about your experience. To investigate this matter and learn from any errors, I need more details. Could you please contact me directly via our website at Contact the Practice? Your feedback is important to us, and we want to ensure we address any issues promptly and effectively. Thank you for bringing this to our attention. Best regards, Carolyn Deputy Practice Manager, Horizon Healthcare
-
Review titled Helpful and kind
Rated 5 stars out of 5
by Anonymous - Posted on 23 July 2024
Reception were helpful, getting me an appointment on the same day. Saw a g.p.who listened to my problem, asked me questions, and didn't rush me. Explained fully what the next step would be. I felt that I was being listened to.
Visited July 2024
Horizon Healthcare has not yet replied.
-
Review titled My Diabetic Review
Rated 5 stars out of 5
by Lynne Lawton - Posted on 11 July 2024
I Had a blood pressure and foot review with diabetic nurse at Humbleton Drive today I wanted to take the time to compliment this nurse she was absolutely fantastic she spent time with me helping me with what foods to eat and what foods to avoid to try and bring my readings down she even took the time to write some notes for me . I have had diabetic reviews in the past but never came away feeling I can bring my results down as I now know exactly what foods to avoid . She had such a lovely way with her and made me feel so much better about myself cause after our chat and all her advice I know I can improve my health I even finnished work and went to Marks and Spencer’s to buy the foods she advised. She made time for me she helped me no end without it being a lecture she even spoke about what she eats as she is diabetic and said she realises how hard it is what a great asset she is to your team and when my results are better it will be down to the guidance of this fabulous nurse . I always think everyone is quick enough to complain but never take the time to praise I really hope she gets to read this and I am so pleased I came to see her today Thank you so much you have helped me more than you probably realise thank you for making time for me and being so wonderful Kind Regards Lynne Lawton
Visited July 2024
Horizon Healthcare has not yet replied.
-
Review titled Friendly staff
Rated 5 stars out of 5
by Mrs w - Posted on 22 July 2024
Friendly staff. Happy to help. You can ring in a morning and get an appointment that day which is great. Doctors will ring for appointments too and di so when they say that they will.
Visited July 2024
Review titled Horizon Healthcare
Replied on 23 July 2024
Dear Mrs. W, Thank you so much for your wonderful review! We are delighted to hear that you had a positive experience with our staff and services. At Horizon Healthcare, we strive to provide prompt and efficient care, and it’s great to know that you were able to get an appointment quickly and that our doctors followed up as promised. Your feedback is greatly appreciated and will be shared with our team. Kind regards, Carolyn Deputy Practice Manager, Horizon Healthcare
-
Review titled Great practice
Rated 5 stars out of 5
by Vivian Sylvester - Posted on 22 July 2024
After registering with the GP, my first appointment was the same day I called for it and I was able to see the doctor. Their staff were friendly and polite. This is what I never experienced with my former GP. I recommend 100%
Visited July 2024
Review titled Horizon Healthcare
Replied on 23 July 2024
Dear Vivian, Thank you so much for your fantastic review! We're delighted to hear that your registration and first appointment went smoothly and that you found our staff friendly and polite. It's wonderful to know that your experience with us has been positive, especially compared to your previous GP. Your recommendation means a lot to us. Best regards, Carolyn Deputy Practice Manager, Horizon Healthcare
-
Review titled Not good as before
Rated 2 stars out of 5
by Afsheen - Posted on 21 July 2024
i had an appointment for my daughters on 19. When i took the appointment i said symptoms ate from a month but still they book the appointment with primary practictioner who said she cannot do anything we need to book an appointment with GP. when I talked with receptiionist that i told the lady the symptoms are one month old she was so rude she rudely replied no u said 3 weeks which was . wrong. She was not good as the receptionst should be. I am very dissappointed with the practice because most of the time they waste their appointment by booking me with wrong person who advice me to book the appointment with GP.
Visited July 2024
Horizon Healthcare has not yet replied.
-
Review titled Solution to problem
Rated 5 stars out of 5
by Anonymous - Posted on 22 July 2024
As I’m slightly deaf I had problems hearing exactly what the Dr was saying to me. Cream recommended and Specialist would contact me at a later date to see if cream had worked.
Visited July 2024
Horizon Healthcare has not yet replied.
-
Review titled Excellent Service
Rated 5 stars out of 5
by David - Posted on 22 July 2024
Had a call back in 20 mins , appointment on an hour , blood test and ECG all done by 1pm. Excellent could not have asked for more.
Visited July 2024
Horizon Healthcare has not yet replied.
-
Review titled Helpful and informative experience
Rated 4 stars out of 5
by Helen Bates - Posted on 26 July 2024
I feel like this surgery is really upping its game. I deal with them with my own health and that of my 90 year old mum and they seem a lot more switched on than they used to be. I had a really good experience recently with both the GP and a Pharmacist. Both helpful and informative. There’s still room for improvement. We have to persevere a bit more with my mum to get help or acknowledgment that there is a problem but on the whole I’m pleased with this surgery and their performance.
Visited July 2024
Horizon Healthcare has not yet replied.