Horizon Healthcare
3-5 Burton Road, Derby, DE1 1THContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Medication review with Pharmacist
Rated 5 stars out of 5
by Jeanette Friday - Posted on 19 July 2024
im not sure of the pharmacist name but he is amazing. Listens and gives great advice. Has really looked after me since I moved back to Derby
Visited July 2024
Horizon Healthcare has not yet replied.
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Review titled GP visit
Rated 3 stars out of 5
by David Hunt - Posted on 22 July 2024
I rang for an appointment at 08:00 and got an appointment for 09:25 Was seen on time received a diagnosis along with a prescription for medication System worked as it should do
Visited July 2024
Review titled Horizon Healthcare
Replied on 23 July 2024
Dear David, Thank you for taking the time to leave a review. We're glad to hear that you were able to get a timely appointment and received a diagnosis and prescription as expected. However, we noticed your rating was three stars and would love to know if there’s anything we could have done better to improve your experience. Your feedback is valuable to us as we strive to provide the best possible care for our patients. Best regards, Carolyn Deputy Practice Manager, Horizon Healthcare
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Review titled Good doctor
Rated 5 stars out of 5
by Richard Weeks - Posted on 23 July 2024
The doctor was unable to identify my problem during the consultation but arranged for a number of tests to be carried out. A consequence of this was that I have confidence that the doctor is doing their best to identify if I have a condition that needs to be treated.
Visited July 2024
Review titled Horizon Healthcare
Replied on 23 July 2024
Dear Richard, Thank you for your wonderful review! We're pleased to hear that you felt confident in the care you received, even though the doctor couldn't immediately identify the issue. Arranging further tests is part of our commitment to ensuring thorough and accurate diagnoses. Your trust and confidence in our efforts mean a lot to us. Best regards, Carolyn Deputy Practice Manager, Horizon Healthcare
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Review titled Good practice
Rated 5 stars out of 5
by Gillian Olivant - Posted on 22 July 2024
Got an appointment at the surgery I wanted very clean and smart Doctor very pleasant listened to my problems Had to write out prescription due to breakdown in it systems
Visited July 2024
Horizon Healthcare has not yet replied.
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Review titled Good practice
Rated 4 stars out of 5
by Jacqueline Hughes - Posted on 22 July 2024
Had no problems so far. I have been informed of my health and updated regularly.Been professional and listened to my concerns
Visited July 2024
Review titled Horizon Healthcare
Replied on 23 July 2024
Dear Jacqueline, Thank you for your positive review! We're pleased to hear that you've had a good experience with our practice and that you've been kept informed and updated about your health. It's also great to know that our team has been professional and attentive to your concerns. We always strive for excellence and would love to hear any suggestions you might have for improving your experience to a five-star level. Your feedback is valuable to us. Best regards, Carolyn Deputy Practice Manager, Horizon Healthcare
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Review titled Very much Improved
Rated 5 stars out of 5
by Patsy - Posted on 12 July 2024
After being with the practice for 50 years, after Covid I decided I was going to leave as I didn't feel the patients interests were being considered. It was taking over 400 attempts to even get through and when one did eventually get through, all the appointments had often already gone. Then I found out that all the local doctors surgery's were the same, so out of loyalty to the surgery I decided to give them a chance and see what happened. I recently got through to the surgery on the second attempt which was a very pleasant surpprise. I also needed to see a doctor and it was arranged promptly. Thankfully things have now improved greatly and I am glad I stayed.
Visited July 2024
Horizon Healthcare has not yet replied.
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Review titled Great and seamless operations
Rated 5 stars out of 5
by Oje O. - Posted on 15 July 2024
It wasn't difficult for me to get an appointment over the phone and at a time that was suited to my work schedule that day. Also the healthcare professional that attended to me listened carefully to me and the appointment didn't feel rushed in any way. I was told what was going to happen when it was time for the examination as well as why it needed to be done. Overall, I had a very good experience with the practice and I'm happy to recommend it to others.
Visited July 2024
Horizon Healthcare has not yet replied.
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Review titled Good understanding
Rated 5 stars out of 5
by Anonymous - Posted on 15 July 2024
My overall experience was excellent the doctor took time to explain my condition and how they would be going forward to help improve it,so on leaving the surgery l was a lot happier going out than l was going into the surgery.
Visited June 2024
Review titled Horizon Healthcare
Replied on 23 July 2024
Dear Anonymous, Thank you for your kind review! We're thrilled to hear that your experience was excellent and that our doctor took the time to thoroughly explain your condition and the steps we’ll take to improve it. Knowing you felt happier leaving than when you arrived means a lot to us. We strive to ensure our patients feel informed and cared for, and your feedback reassures us that we’re on the right track. Best wishes, Carolyn Deputy Practice Manager, Horizon Healthcare
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Review titled Horrendous
Rated 1 star out of 5
by Anonymous - Posted on 30 May 2024
I’ve had no medications since early 2024, due to continuing problems with the surgery. My blood test paperwork sent to old address more than 3 times(moved almost 1year ago at time), when complained got message saying I was no longer registered with surgery and would need to contact my new practice, after contact I was told this wasn’t the case. I collected my blood test papers from surgery and got this done, then had to wait several weeks to manage to get blood pressure check appointment, nurse was lovely and when I explained the problems I’d had and that I’d had no medication she pre booked my appointment with practitioner for medication review, this telephone appointment has just been cancelled with less than 30 mins notice and rescheduled to next week but I’m unavailable that day so will need to attempt to rebook so potentially another month or so without my medication… totally unacceptable and potentially dangerous in some cases where people are unable to obtain medication for months on end
Visited May 2024
Review titled Horizon Healthcare
Replied on 30 May 2024
Dear Patient, Thank you for your feedback. I’m sorry to hear about the difficulties you've experienced. As this review is anonymous, I cannot look into the specifics of your case. Could you please contact me directly via [https://www.horizonhealthcare.nhs.uk/navigator/contact-the-practice/](https://www.horizonhealthcare.nhs.uk/navigator/contact-the-practice/) so I can investigate further and get back to you? Thank you, Carolyn Deputy Practice Manager Horizon Healthcare
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Review titled Exceptional care
Rated 5 stars out of 5
by Elizabeth Fradley - Posted on 18 May 2024
Had no problem getting appointment at local surgery, had blood test, results and medication all within three days, cannot fault the practice in any way.Thank you.
Visited May 2024
Review titled Horizon Healthcare
Replied on 29 May 2024
Dear [Patient's Name], Thank you for taking the time to share your positive experience with us. We are delighted to hear that you had no issues getting an appointment at our surgery and that your blood test results and medication were promptly addressed within three days. Your satisfaction is our priority, and we are grateful for your kind words. Warm regards, Carolyn Deputy Practice Manager Horizon Healthcare