Horizon Healthcare
3-5 Burton Road, Derby, DE1 1THContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Vivian Sylvester - Posted on 22 July 2024
After registering with the GP, my first appointment was the same day I called for it and I was able to see the doctor. Their staff were friendly and polite. This is what I never experienced with my former GP. I recommend 100%
Visited July 2024
Review titled Horizon Healthcare
Replied on 23 July 2024
Dear Vivian, Thank you so much for your fantastic review! We're delighted to hear that your registration and first appointment went smoothly and that you found our staff friendly and polite. It's wonderful to know that your experience with us has been positive, especially compared to your previous GP. Your recommendation means a lot to us. Best regards, Carolyn Deputy Practice Manager, Horizon Healthcare
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 02 August 2024
Excellent doctor. Not rushed. Covered all concerns. Prescription sent and blood tests requested to cover all possibilities.
Visited July 2024
Review titled Horizon Healthcare
Replied on 06 August 2024
Dear Anonymous, Thank you for your feedback posted on 02 August 2024. We are delighted to hear that you had an excellent experience with our doctor. It's wonderful to know that you did not feel rushed and that all your concerns were thoroughly covered. We are pleased that your prescription was sent and that blood tests were requested to cover all possibilities. Your satisfaction is very important to us, and we appreciate your kind words. Carolyn Deputy Practice Manager
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Review titled Not good as before
Rated 2 stars out of 5
by Afsheen - Posted on 21 July 2024
i had an appointment for my daughters on 19. When i took the appointment i said symptoms ate from a month but still they book the appointment with primary practictioner who said she cannot do anything we need to book an appointment with GP. when I talked with receptiionist that i told the lady the symptoms are one month old she was so rude she rudely replied no u said 3 weeks which was . wrong. She was not good as the receptionst should be. I am very dissappointed with the practice because most of the time they waste their appointment by booking me with wrong person who advice me to book the appointment with GP.
Visited July 2024
Review titled Horizon Healthcare
Replied on 06 August 2024
Dear Afsheen, Thank you for your feedback posted on 21 July 2024. We are sorry to hear about your recent experience with our practice and the difficulties you faced in booking an appropriate appointment for your daughter. We apologise for any miscommunication regarding the symptoms and the subsequent appointment with the primary practitioner. It is concerning to hear that you found the receptionist's response to be rude and unhelpful. This is not the level of service we aim to provide, and we will address this matter with our team to ensure better communication and service in the future. Your feedback is very important to us, and we appreciate you bringing this to our attention. We are committed to improving our services and ensuring that our patients receive the care they need in a timely and respectful manner. If you would like to discuss this matter further or need assistance in booking the correct appointment, please do not hesitate to contact us directly. Carolyn Deputy Practice Manager
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Review titled Responsible staff
Rated 4 stars out of 5
by Vahid - Posted on 05 August 2024
I found out it neat and clean with welcoming staff that answered my concern patiently. The appointments mostly set for the same day.
Visited July 2024
Review titled Horizon Healthcare
Replied on 06 August 2024
Dear Vahid, Thank you for your feedback posted on 05 August 2024. We are pleased to hear that you found our practice neat and clean, and that our staff were welcoming and answered your concerns patiently. It's great to know that you were able to get appointments mostly set for the same day. Your satisfaction is very important to us, and we appreciate your kind words. Carolyn Deputy Practice Manager
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Review titled Great practice and GPS/clinicians
Rated 5 stars out of 5
by Ms Kathleen m chapman - Posted on 30 July 2024
My experiences of the clinician was excellent she was very pleasant and understanding she understood all my problems and took time toisten and answer my questions
Visited July 2024
Review titled Horizon Healthcare
Replied on 06 August 2024
Dear Ms Kathleen M. Chapman, Thank you for your kind feedback posted on 30 July 2024. We are delighted to hear that your experience with our clinician was excellent. It's wonderful to know that she was pleasant, understanding, and took the time to listen to and address all your questions and concerns. Your satisfaction is very important to us, and we appreciate your kind words. Carolyn Deputy Practice Manager
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Review titled Quick response
Rated 5 stars out of 5
by Kath - Posted on 03 August 2024
Sorted my problem out efficiently, with care and consideration. From first phone call to response and then follow up and treatment, second to none.
Visited July 2024
Review titled Horizon Healthcare
Replied on 06 August 2024
Dear Kath, Thank you for your feedback posted on 03 August 2024. We are delighted to hear that your problem was sorted out efficiently, with care and consideration. It's wonderful to know that from the first phone call to the response, follow-up, and treatment, you found our service to be second to none. Your satisfaction is very important to us, and we appreciate your kind words. Carolyn Deputy Practice Manager
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Review titled Solution to problem
Rated 5 stars out of 5
by Anonymous - Posted on 22 July 2024
As I’m slightly deaf I had problems hearing exactly what the Dr was saying to me. Cream recommended and Specialist would contact me at a later date to see if cream had worked.
Visited July 2024
Review titled Horizon Healthcare
Replied on 06 August 2024
Dear Anonymous, Thank you for your feedback posted on 22 July 2024. We appreciate you bringing to our attention the difficulty you experienced in hearing the doctor due to your slight deafness. We are committed to ensuring that all our patients receive clear and effective communication during their appointments. We are glad to hear that a cream was recommended and that a specialist will be in touch to follow up on its effectiveness. If you have any further concerns or need additional assistance, please do not hesitate to let us know. Your satisfaction is very important to us, and we appreciate your feedback. Carolyn Deputy Practice Manager
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Review titled Best practice
Rated 5 stars out of 5
by Irfan Abbas - Posted on 04 September 2024
My experience was good. Their staff is best and helpful. I am very happy that how they guided me every thing
Visited July 2024
Horizon Healthcare has not yet replied.
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 02 August 2024
I was really happy with my appointment seeing the GP. She referred me for a CT scan and other tests which hopefully will sort out my problem. GP was extremely efficient.
Visited July 2024
Review titled Horizon Healthcare
Replied on 06 August 2024
Dear Anonymous, Thank you for your feedback posted on 02 August 2024. We are delighted to hear that you were really happy with your appointment and found the GP to be extremely efficient. It's great to know that you were referred for a CT scan and other tests, which will hopefully help to sort out your problem. Your satisfaction is very important to us, and we appreciate your kind words. Carolyn Deputy Practice Manager
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Review titled Excellent Service
Rated 5 stars out of 5
by David - Posted on 22 July 2024
Had a call back in 20 mins , appointment on an hour , blood test and ECG all done by 1pm. Excellent could not have asked for more.
Visited July 2024
Review titled Horizon Healthcare
Replied on 06 August 2024
Thank you for your feedback posted on 22 July 2024. We are delighted to hear that you had such a prompt and efficient experience with our practice. It's wonderful to know that you received a call back in 20 minutes, had an appointment within an hour, and had your blood test and ECG all done by 1pm. Your satisfaction is very important to us, and we appreciate your kind words. Carolyn Deputy Practice Manager