Horizon Healthcare
3-5 Burton Road, Derby, DE1 1THContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Helpful and informative experience
Rated 4 stars out of 5
by Helen Bates - Posted on 26 July 2024
I feel like this surgery is really upping its game. I deal with them with my own health and that of my 90 year old mum and they seem a lot more switched on than they used to be. I had a really good experience recently with both the GP and a Pharmacist. Both helpful and informative. There’s still room for improvement. We have to persevere a bit more with my mum to get help or acknowledgment that there is a problem but on the whole I’m pleased with this surgery and their performance.
Visited July 2024
Review titled Horizon Healthcare
Replied on 06 August 2024
Dear Helen Bates, Thank you for your feedback posted on 26 July 2024. We are delighted to hear that you feel our surgery is improving and that you had a positive experience with both the GP and the pharmacist. It's great to know that you found them helpful and informative. We appreciate your constructive comments regarding the care for your 90-year-old mum. We understand the importance of providing timely and effective care for all our patients, and we will continue to work on improving our services to better meet your needs. Your feedback is invaluable to us as we strive to enhance our performance. Thank you for your support and understanding. Carolyn Deputy Practice Manager
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Review titled Medication review with Pharmacist
Rated 5 stars out of 5
by Jeanette Friday - Posted on 19 July 2024
im not sure of the pharmacist name but he is amazing. Listens and gives great advice. Has really looked after me since I moved back to Derby
Visited July 2024
Review titled Horizon Healthcare
Replied on 06 August 2024
Thank you for your feedback posted on 19 July 2024. We are delighted to hear that you have had such a positive experience with our pharmacist. It's wonderful to know that he listens, gives great advice, and has really looked after you since you moved back to Derby. Your satisfaction is very important to us, and we appreciate your kind words. We will ensure that your feedback is passed on to the pharmacist. Carolyn Deputy Practice Manager
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Review titled GP visit
Rated 3 stars out of 5
by David Hunt - Posted on 22 July 2024
I rang for an appointment at 08:00 and got an appointment for 09:25 Was seen on time received a diagnosis along with a prescription for medication System worked as it should do
Visited July 2024
Review titled Horizon Healthcare
Replied on 23 July 2024
Dear David, Thank you for taking the time to leave a review. We're glad to hear that you were able to get a timely appointment and received a diagnosis and prescription as expected. However, we noticed your rating was three stars and would love to know if there’s anything we could have done better to improve your experience. Your feedback is valuable to us as we strive to provide the best possible care for our patients. Best regards, Carolyn Deputy Practice Manager, Horizon Healthcare
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Review titled Good doctor
Rated 5 stars out of 5
by Richard Weeks - Posted on 23 July 2024
The doctor was unable to identify my problem during the consultation but arranged for a number of tests to be carried out. A consequence of this was that I have confidence that the doctor is doing their best to identify if I have a condition that needs to be treated.
Visited July 2024
Review titled Horizon Healthcare
Replied on 23 July 2024
Dear Richard, Thank you for your wonderful review! We're pleased to hear that you felt confident in the care you received, even though the doctor couldn't immediately identify the issue. Arranging further tests is part of our commitment to ensuring thorough and accurate diagnoses. Your trust and confidence in our efforts mean a lot to us. Best regards, Carolyn Deputy Practice Manager, Horizon Healthcare
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Review titled Horizon Healthcare
Rated 4 stars out of 5
by Jacki - Posted on 02 August 2024
I've had a medical issue that would dealt very professionally. And all enquiries was meet ! To the best of there ability
Visited July 2024
Review titled Horizon Healthcare
Replied on 06 August 2024
Dear Jacki, Thank you for your feedback posted on 02 August 2024. We are pleased to hear that your medical issue was dealt with very professionally and that all your enquiries were met to the best of our ability. Your satisfaction is very important to us, and we appreciate your kind words. Carolyn Deputy Practice Manager
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Review titled Good practice
Rated 5 stars out of 5
by Gillian Olivant - Posted on 22 July 2024
Got an appointment at the surgery I wanted very clean and smart Doctor very pleasant listened to my problems Had to write out prescription due to breakdown in it systems
Visited July 2024
Review titled Horizon Healthcare
Replied on 06 August 2024
Dear Gillian Olivant, Thank you for your feedback posted on 22 July 2024. We are pleased to hear that you were able to get an appointment at the surgery you wanted and found the facility to be very clean and smart. It's wonderful to know that the doctor was pleasant and took the time to listen to your problems. We apologise for any inconvenience caused by the global IT system breakdown and appreciate your understanding regarding the handwritten prescription. Your satisfaction is very important to us, and we appreciate your kind words. Carolyn Deputy Practice Manager
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Review titled Sufficient
Rated 3 stars out of 5
by Valerie Hitchcock - Posted on 04 September 2024
Want at Doctor available at Humbleton Rd surgery cause when Yr old ,I'll, + can't drive going up Burton Rd surgery is toooo much I nearly collapsed on the way up there not everyone has got transport or Internet available to go on links
Visited July 2024
Horizon Healthcare has not yet replied.
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Review titled Good practice
Rated 4 stars out of 5
by Jacqueline Hughes - Posted on 22 July 2024
Had no problems so far. I have been informed of my health and updated regularly.Been professional and listened to my concerns
Visited July 2024
Review titled Horizon Healthcare
Replied on 23 July 2024
Dear Jacqueline, Thank you for your positive review! We're pleased to hear that you've had a good experience with our practice and that you've been kept informed and updated about your health. It's also great to know that our team has been professional and attentive to your concerns. We always strive for excellence and would love to hear any suggestions you might have for improving your experience to a five-star level. Your feedback is valuable to us. Best regards, Carolyn Deputy Practice Manager, Horizon Healthcare
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Review titled Very much Improved
Rated 5 stars out of 5
by Patsy - Posted on 12 July 2024
After being with the practice for 50 years, after Covid I decided I was going to leave as I didn't feel the patients interests were being considered. It was taking over 400 attempts to even get through and when one did eventually get through, all the appointments had often already gone. Then I found out that all the local doctors surgery's were the same, so out of loyalty to the surgery I decided to give them a chance and see what happened. I recently got through to the surgery on the second attempt which was a very pleasant surpprise. I also needed to see a doctor and it was arranged promptly. Thankfully things have now improved greatly and I am glad I stayed.
Visited July 2024
Review titled Horizon Healthcare
Replied on 06 August 2024
Dear Patsy, Thank you for your feedback posted on 12 July 2024. We appreciate your loyalty to our practice over the past 50 years and understand the frustrations you experienced during the challenging times of the Covid pandemic. We are pleased to hear that you recently had a much better experience, getting through to the surgery on the second attempt and having your appointment arranged promptly. Your satisfaction is very important to us, and we are glad to know that things have improved greatly for you. Thank you for giving us another chance and for your continued trust in our practice. Carolyn Deputy Practice Manager
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Review titled Great and seamless operations
Rated 5 stars out of 5
by Oje O. - Posted on 15 July 2024
It wasn't difficult for me to get an appointment over the phone and at a time that was suited to my work schedule that day. Also the healthcare professional that attended to me listened carefully to me and the appointment didn't feel rushed in any way. I was told what was going to happen when it was time for the examination as well as why it needed to be done. Overall, I had a very good experience with the practice and I'm happy to recommend it to others.
Visited July 2024
Review titled Horizon Healthcare
Replied on 06 August 2024
Dear Oje O., Thank you for your feedback posted on 15 July 2024. We are delighted to hear that you had a very good experience with our practice. It's wonderful to know that you found it easy to get an appointment over the phone at a time that suited your work schedule, and that the healthcare professional listened carefully and did not rush the appointment. We are also pleased to hear that you were well-informed about the examination process and its necessity. Your satisfaction is very important to us, and we appreciate your kind words and recommendation. Carolyn Deputy Practice Manager