Horizon Healthcare
3-5 Burton Road, Derby, DE1 1THContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very poor service
Rated 1 star out of 5
by Fred - Posted on 05 April 2024
I changed my address in 2023 and was due medication review in 2024 and they continually sent my blood test forms to old address so I still haven’t had my review and am no longer getting my medication, they want me to go and collect the forms from the surgery, but I am disabled and I work so have been unable to do this
Visited April 2023
Review titled Horizon Healthcare
Replied on 05 April 2024
Hello Fred we are sorry that you have not had the service you might expect, in order that we can rectify and respond directly to you would you kindly complete the feedback form on our website at: https://www.horizonhealthcare.nhs.uk/navigator/feedback/ We can then look into this matter for you. many thanks Horizon Healthcare
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Review titled Appointment time
Rated 5 stars out of 5
by Christine - Posted on 05 April 2024
Called at 8.30 got though straight away. No wait time. Appointments available for times I needed. Friendly staff. Understanding GP supported myself where I needed.
Visited April 2023
Review titled Horizon Healthcare
Replied on 08 April 2024
Thank you for your review. I will pass your comments on to all staff at the surgery 😊 Carolyn Deputy Practice Manager
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Review titled Listened well
Rated 5 stars out of 5
by Rachael Smith - Posted on 07 April 2024
So grateful, she listened to all my symptoms properly and considered family history. thanks for listening to my symptoms and prescribing HRT. Life changing thank you!!
Visited March 2023
Review titled Horizon Healthcare
Replied on 08 April 2024
Thank you for your review 😊 I will pass on your comments to Dr Ojo. Carolyn Deputy Practice Manager
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Review titled A very bad experience
Rated 1 star out of 5
by Anonymous - Posted on 06 April 2024
Tried to get an appointment, could never get one as always told all appointments are gone. Was on a repeat prescription for a number of drugs, these ceased and no more were provided, this coincided with covid pandemic. My surgery were aware of health condition yet no seemed to want to help me. My health has gone down during the last 3 years as I could not see a doctor face to face. Recently I have been to derby royal, where they performed a number of test, yet my surgery say they have not received the final results.
Visited January 2023
Review titled Horizon Healthcare
Replied on 08 April 2024
Dear Patient, Thank you for reaching out to express your concerns, although I regret that I am unable to investigate further due to the anonymous nature of your review. However, I want to assure you that your feedback is important to us, and we are committed to addressing any issues you may have experienced. If you could kindly provide us with more details via our website, we will be able to investigate your concerns thoroughly and take appropriate action to address them. Regarding your experience with your repeat prescription medication, please be assured that medications are only ceased in very rare cases, typically when it is deemed unsafe to continue prescribing them. Prescribers are legally obligated to ensure the safety of patients before signing a prescription. If essential monitoring has not been conducted as required, the prescriber must make a decision based on the patient's safety whether to continue or discontinue the medication. Regarding the test results from your recent visit to Derby Royal, please understand that we can only access these results if they have been sent to us by the hospital. Thank you for bringing your concerns to our attention. Sincerely,
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Review titled Good service
Rated 4 stars out of 5
by Darren Paul Clarke - Posted on 13 April 2024
There was a period in late 2022/ early 2023 where I was having a few health issues that needed visits to the surgery. On all occasions, I was dealt with and treated with a lot of respect and care. The same GP whom I saw on each visit made sure all avenues of possible cause and problem was looked into and remedied. I have gone through and going through a lot of changes of certain things in my life, but I would not wish to change my surgery under any circumstances. When needed, they provide the service that I require without fail...
Visited January 2023
Review titled Horizon Healthcare
Replied on 29 May 2024
Dear Darren, Thank you so much for your kind words and for taking the time to share your positive experience with our surgery. We are delighted to hear that you received respectful and caring treatment during your visits. It’s heartening to know that our GP thoroughly explored all possible causes and remedies for your health issues, providing you with the necessary care and attention. Your trust and confidence in our services, especially during times of personal change, mean a lot to us. We strive to consistently provide the highest level of care to all our patients, and it is reassuring to know that we have met your expectations. Your feedback encourages us to continue our commitment to excellence in healthcare. Thank you once again for your kind review. Warm regards, Carolyn Deputy Practice Manager Horizon Surgery
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Review titled Nice practice/ Very hard to get an appointment
Rated 4 stars out of 5
by Anonymous - Posted on 06 April 2024
Its a nice practice with friendly staff, However its challenging to get an appointment in one instance I made over 100 calls before I had any joy,needs to be dealt with ASAP , It seems to have been since Covid & its like that it's still happening please make it easier to get a appointment i live over the road from Doctor's & could walk over to book an appointment Not now its a phone call or nothing..
Visited January 2023
Review titled Horizon Healthcare
Replied on 08 April 2024
Thank you for sharing your concerns regarding the appointment booking process at Horizon Healthcare. We understand that navigating through the system can be challenging, and we appreciate your feedback. Firstly, we want to assure you that we are continuously working to improve our services to better accommodate our patients' needs. We have recently increased our patient coordinators and implemented measures such as online triage tools to streamline the appointment booking process and ensure timely access to care. Regarding your difficulty in making appointments at the desk, we discontinued this method many years ago for several reasons, primarily to ensure fairness and efficiency in appointment allocation. Queuing at the desk in the morning often caused delays in clinic schedules and because the staff were unable to fully triage due to confidentiality reasons this resulted in incorrect clinician bookings, necessitating additional appointments and reducing availability for others. Moreover, we recognised the accessibility challenges faced by some patients, such as the elderly, disabled, or those with childcare responsibilities, who may not be able to physically come to the surgery to book appointments and so were at a disadvantage, which could easily class as discrimination. Our goal is to provide equitable access to healthcare for all patients while maintaining operational efficiency. Your feedback is invaluable to us as we continue to refine our processes and enhance the patient experience. Carolyn Deputy Practice Manager
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Review titled Great receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 25 November 2022
Big thank you to the receptionist at Horizon surgery, went out of her way to get me my prescription today, I appreciate you're help.
Visited November 2022
Review titled Horizon Healthcare
Replied on 01 December 2022
Thank you so much for your review, this has been passed to both our Reception and Prescription Team. We are so glad we were able to help/ Horizon Healthcare
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Review titled Simply awesome.
Rated 5 stars out of 5
by Anthony SIMPSON - Posted on 15 October 2022
I have only been registered with this practice for 4 months. In that time I have been seriously well looked after. Put forward for all well person checks. Promptly obtained appointments. I cannot fault their service, bedside manner and overall professionalism. They all are incredible and do not hesitate recommending this practice for future potential patients. Thanks for everything.
Visited October 2022
Review titled Horizon Healthcare
Replied on 01 December 2022
Thank you Anthony for your review. We are so pleased that we were able to help and have shared your feedback with our team. Horizon Healthcare
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Review titled Problems
Rated 3 stars out of 5
by Richard Weston - Posted on 01 November 2022
Wanted to make an appointment to discuss urgently needed pain relief, nothing available to book until next week,nothing to signpost to alternative way of resolving this issue,not helpfull .
Visited October 2022
Review titled Horizon Healthcare
Replied on 25 November 2022
Dear Richard, Thank you for your feedback. It appears that you were contacted by a member of our clinical pharmacy team and subsequently issued with a prescription on the day of this review. I hope you found this to be a helpful resolution. Horizon Healthcare
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Review titled Excellent system
Rated 5 stars out of 5
by Anonymous - Posted on 05 September 2022
After making phone call at 8.00 a.m., having spent the long weekend stressed regarding the significance of my symptoms, I had an appointment provided at 09.10 a.m, was seen by a female doctor (without requesting, which was much appreciated due to the nature of my symptoms), was examined with reassurance and advised that my prescription would be available at my designated pharmacist (no paperwork required), with a follow up appointment in two weeks arranged immediately to be seen by the same doctor. I collected the prescription at 10.30 a.m. and took the first tablet at 11.30 a.m. What more can anyone ask for. As a society, we should show our appreciation of what is working well within our health service. Thank you to all involved.
Visited August 2022
Review titled Horizon Healthcare
Replied on 08 September 2022
Thank you for your kind words, it is always great to hear about positive experiences. I have passed this on to the team here at Horizon.