Horizon Healthcare
3-5 Burton Road, Derby, DE1 1THContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good service
Rated 5 stars out of 5
by Anonymous - Posted on 25 August 2024
Had a medication review. Was treated with respect, professionalism and friendly manner. Made me feel cared for
Visited August 2024
Horizon Healthcare has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Debbie - Posted on 13 August 2024
I spoke with a lady who's name begins with a R for my medical review.... She was one of the best I have ever discussed issues with. There we're a few things I needed to know and as promised she spoke to the relevant person and got back to me the next day. Very professional service would like it to be her for ever review
Visited August 2024
Horizon Healthcare has not yet replied.
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Review titled Good practice
Rated 4 stars out of 5
by Safah - Posted on 16 August 2024
I got seen within 15 minutes of my appointment time. Also the good thing is that they call you back when in a queue, rather than holding on the phone
Visited August 2024
Horizon Healthcare has not yet replied.
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Review titled After 40 years...
Rated 5 stars out of 5
by Peter Inett - Posted on 13 August 2024
Appointment was on time, easy and I left with one less thing to worry about. Oh, and 40 years isn't how long it took them to answer the phone, that was 30 minutes.
Visited August 2024
Horizon Healthcare has not yet replied.
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Review titled Great Practice and Service
Rated 5 stars out of 5
by Sylvia Dlamini - Posted on 17 August 2024
The service i received was very excellent and i was happy, i wish all GP Surgeries could do the same
Visited August 2024
Horizon Healthcare has not yet replied.
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Review titled Brilliant practice
Rated 5 stars out of 5
by Anonymous - Posted on 14 August 2024
I have been with charnwood surgery since I was a child I have never had any complaints with the service at the practise the nurses and doctors treat you with respect and dignity I know sometimes it's hard to get through to get an appointment but the call back system is brilliant and doctor I saw was brilliant very friendly and sorted my problem out keep up the good work everyone
Visited August 2024
Horizon Healthcare has not yet replied.
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Review titled Great Doctors
Rated 5 stars out of 5
by Philip Bradley - Posted on 20 August 2024
Very quick getting an appointment, seen on time and doctor saw me for multiple reasons unlike others that will only see you for one thing.
Visited August 2024
Horizon Healthcare has not yet replied.
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Review titled An Emergency appointment with paramedic.
Rated 3 stars out of 5
by Frankie - Posted on 06 August 2024
The paramedic was extremely concerned about how many times that I had been admitted through the Accident and Emergency Department at the Royal Derby Hospital.
Visited August 2024
Horizon Healthcare has not yet replied.
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Review titled Alright practice
Rated 5 stars out of 5
by Kelz - Posted on 13 August 2024
Its kk when u have when u can get an appointment to see the doctor as sum times u have to wait ages for an appointment to b available
Visited August 2024
Horizon Healthcare has not yet replied.
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Review titled Good service
Rated 4 stars out of 5
by Barbara Blackwell - Posted on 03 August 2024
Telephoned for an appointment 7th in the que prompt answer and appointment the same day all good .Antibiotics prescribed and sent straight the chemist next door for me to pick up
Visited August 2024
Review titled Horizon Healthcare
Replied on 06 August 2024
Dear Barbara Blackwell, Thank you for your feedback posted on 03 August 2024. We are delighted to hear that you had a positive experience with our appointment system. It's wonderful to know that you received a prompt answer despite being 7th in the queue and were able to get an appointment the same day. We are also pleased to hear that your antibiotics were prescribed and sent straight to the chemist next door for your convenience. Your satisfaction is very important to us, and we appreciate your kind words. Carolyn Deputy Practice Manager