Horizon Healthcare
3-5 Burton Road, Derby, DE1 1THContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Rushed practice
Rated 3 stars out of 5
by Anonymous - Posted on 05 April 2024
Had to wait a long time as appointments were running late. When I saw GP, he appeared rushed and didn't seem to have time to give a proper prognosis of my condition. I left wondering how long I would need medication and if the condition would actually heal. Also Physio was mentioned but no follow-up on that at all. Did not feel proper attention was given.
Visited January 2024
Review titled Horizon Healthcare
Replied on 08 April 2024
Dear Patient, Thank you for taking the time to provide feedback on your recent visit, although I regret that I am unable to investigate your concerns further due to the anonymous nature of your review. I want to acknowledge your frustration regarding the extended wait time and the perceived rushed nature of your consultation with our GP. While delays in clinics can indeed occur due to emergencies with other patients, it's important to us that every patient receives the attention and care they deserve during their appointment. Regarding your condition and the prognosis provided, I apologise if you felt uncertain about your treatment plan or the duration of medication required. Our aim is always to ensure clear communication and understanding between patients and healthcare providers. If you have any lingering questions or concerns, please don't hesitate to reach out to us directly so we can address them promptly. Additionally, I understand that physiotherapy was mentioned during your consultation but felt there was no follow-up on that matter. If our GP recommended physiotherapy, it could involve either a referral to hospital-based physiotherapy services or scheduling an appointment with the physiotherapist based in our surgery. To check this, please feel free to contact our surgery, and we will assist you in finding out if it is the hospital that should be contacting you or if you require an appointment with the physio in surgery. Your feedback is invaluable to us as we continuously strive to improve our services and ensure that every patient receives the highest quality of care. I apologise once again for any shortcomings you experienced during your visit and encourage you to reach out to us directly if you require further assistance or clarification. Sincerely, Carolyn Deputy Practice Manager
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Review titled Great Doctor
Rated 5 stars out of 5
by Angela Murphy - Posted on 09 April 2024
I saw my GP in January and she was so thorough and kind. She was a good listener and respectful. Over a number of weeks she was very patient and helped me get the right product to ensure I carry on with my daily life and be comfortable
Visited January 2024
Review titled Horizon Healthcare
Replied on 09 April 2024
Dear Angela, Thank you for your review 😊 I will ensure your comments are passed back to the GP. Carolyn Deputy Practice Manager
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Review titled Very poor practice
Rated 3 stars out of 5
by Joanna Pastewska - Posted on 07 April 2024
I was in pregnant in 19 weeks and after long night when I spent in A&E regarding bleeding at night I needed book urgently the consultation with my midwife and unfortunately she did not answer and then apparently someone else answer my phone but I needed explain from the beginning what is going on with myself.Last thing which you want to do when you have a feeling that probably you miscarriage.
Visited January 2024
Review titled Horizon Healthcare
Replied on 08 April 2024
Dear Joanna Pastewska, Thank you for taking the time to share your experience with us. I am deeply sorry to hear about the distressing situation you are going through. It's important to clarify that midwives who utilise our facilities are not employed by our surgery but rather use our rooms to see patients. However, your feedback is invaluable, and we take your concerns seriously. If you have any complaints or issues regarding the care provided by midwives, I would encourage you to contact the appropriate authority, which in this case would be https://www.uhdb.nhs.uk/complaints. They will be able to address your concerns regarding the midwife's response and ensure that appropriate actions are taken. Please accept our sincerest apologies for any additional stress or uncertainty this situation may have caused you during what must be an incredibly difficult time. Your well-being and satisfaction are of utmost importance to us, and we are committed to improving our services based on feedback such as yours. If there's anything further we can assist you with or if you have any questions, please don't hesitate to reach out. We are here to support you in any way we can. Wishing you all the best during this incredibly challenging and upsetting time. Carolyn Deputy Practice Manager
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Review titled Decent practice
Rated 4 stars out of 5
by K.randle - Posted on 05 April 2024
Just wish you could get to see the same doctor if it's an ongoing problem it's been over 2 years since I have been trying to get to the reason for extremely painful joints !!And having to reduce hours at work as the pain was to much to bare Only this week I've started physio instead. of covering the pain for months and months with painkillers
Visited January 2024
Review titled Horizon Healthcare
Replied on 08 April 2024
Dear K.randle, Thank you for sharing your concerns with us. We understand the importance of continuity of care, especially when dealing with ongoing health issues such as your extremely painful joints. We do make every effort to accommodate requests for appointments with the same GP, particularly when it's necessary for ongoing problems. However, it's important to note that not all GPs work every day, and they may also work from different sites, which can sometimes limit our ability to schedule appointments with a specific doctor. Regarding your ongoing pain, we appreciate your patience and persistence in seeking a resolution. I can see from your records that you have, in the past seen podiatry and physiotherapy, which unfortunately did not provide the relief you were seeking. We have referred for X-rays and blood tests to further investigate the underlying cause of your pain. We're encouraged to hear that you've recently re-started physiotherapy as an alternative to relying solely on painkillers. It's essential to explore various treatment options to address the root cause of your discomfort effectively. Please rest assured that we are committed to assisting you in finding the answers and solutions you need to manage your pain and improve your quality of life. Carolyn Deputy Practice Manager
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Review titled Fast tracked
Rated 4 stars out of 5
by Carole Dunne - Posted on 09 April 2024
My symptoms were similar to cancer,I was fast tracked by the doctor,which led to me being scanned quickly and thankfully cleared.
Visited January 2024
Review titled Horizon Healthcare
Replied on 29 May 2024
Dear Carole Thank you for sharing your experience with us. We are relieved to hear that your symptoms were quickly addressed and that you were cleared of any serious conditions. Our priority is always the health and well-being of our patients, and it's heartening to know that our fast-tracking process worked effectively in your case. Your positive outcome is the kind of result we strive for in all our patient care efforts. Thank you for your trust in us. Best regards, Carolyn Deputy Practice Horizon Surgery
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Review titled Terrible surgery
Rated 1 star out of 5
by Brett O’Brien - Posted on 05 April 2024
No consideration to my feelings. Just gave me my results to read myself off the screen. Found something with my results “interesting” which was highly insensitive. Wouldn’t recommend anyone to join this practise.
Visited December 2023
Review titled Horizon Healthcare
Replied on 05 April 2024
Hello Brett, Thank you for your feedback on the December 23 contact with the Surgery. We have passed this information to our clinical quality team and will be in touch directly with a response. We apologise if you feel that on this occasion we fell below the standards you would expect. you can also feed back through our website : https://www.horizonhealthcare.nhs.uk/navigator/feedback/ many thanks Horizon Healthcare
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Review titled Good practice
Rated 4 stars out of 5
by Stewart Warren - Posted on 05 April 2024
Saw a Doctor due to a mental health issue he was very good and supportive and suggested counselling which I undertook and helped.
Visited December 2023
Review titled Horizon Healthcare
Replied on 08 April 2024
Thank you for your review 😊 I will ensure your comments are passed on to the staff. Carolyn Deputy Practice Manager
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Review titled Great Service
Rated 5 stars out of 5
by Nasha - Posted on 07 April 2024
The service was very good, was attended to quickly and I managed to get the help that I needed before my health deteriorated further.
Visited December 2023
Review titled Horizon Healthcare
Replied on 08 April 2024
Dear Nasha, Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you had a great experience during your recent visit to our surgery. Ensuring prompt and efficient service to our patients is one of our top priorities, and we're delighted to know that you were attended to quickly and received the assistance you needed before your health deteriorated further. Your well-being is of utmost importance to us, and we're glad we could provide the care and support you required. If you have any feedback or suggestions on how we can continue to improve our services, please don't hesitate to reach out. We're here to help and always strive to exceed your expectations. Thank you once again for your kind words and for entrusting us with your healthcare needs. Carolyn Deputy Practice Manager
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Review titled Not seen a GP since I was diagnosed with cancer
Rated 1 star out of 5
by Anonymous - Posted on 05 April 2024
Since I was diagnosed with cancer in 2020 I have not seen a GP I did receive a letter during lockdown saying I wouldn't be shielded even though I was on dialysis and kemmo then the consultant from haematology said I'd had operation on my spine and radio therapy in 2019 which showed my medical records were wrong I'm not very happy and it needs sorting out thank you
Visited November 2023
Review titled Horizon Healthcare
Replied on 08 April 2024
Dear patient, As you review is anonymous I am unable to investigate your issues. I will advise that the shielding letters during lockdown were not issued by the surgery but by the government and this was something out of our control. Could you please complete the feedback form https://www.horizonhealthcare.nhs.uk/navigator/feedback/ so that we can look into this for you. Kind regards Carolyn Deputy Practice Manager
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Review titled Great GP (doctor)
Rated 5 stars out of 5
by Shawana - Posted on 05 April 2024
The GP was very thorough with her assessment. She took time to understand my condition and made necessary refferals and gave important advice. She was very nice, respectful and seemed genuinely concerned about my condition and offered help.
Visited November 2023
Review titled Horizon Healthcare
Replied on 08 April 2024
Thank you for your review. I will pass your comments on to all staff at the surgery 😊 Carolyn Deputy Practice Manager