Horsman's Place Surgery
Horsmans Place, Instone Road, Dartford, Kent, DA1 2JPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled No Appointments
Rated 1 star out of 5
by Anonymous - Posted on 08 November 2022
This surgery is taking money from the NHS but are not seeing patients face to face, it is even hard to get a phone consultation, we called up dead on 8am and we’re lucky to be number 10 in the queue ( called yesterday nearly 2 hours before phone was answered) only to be told all appointments have gone !!! They are still using covid 19 as an excuse to not see patients, this is not an excuse anymore, this surgery needs to be shut down and the NHS funds directed elsewhere. Stop using COVID 19 as an excuse, and start doing your jobs as an NHS GP surgery.
Visited November 2022
Review titled Horsman's Place Surgery
Replied on 06 December 2022
Hi Thanks for you review. The Practice does not and never has used Covid as an excuse for anything. We are here for the sole purpose to serve the public. We are constantly reviewing our processes to make the access better for the patients. As you have responded with anonymity there is no way of contacting you to understand what happened.
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Review titled Superb Receptionists
Rated 4 stars out of 5
by Anonymous - Posted on 06 December 2022
It is incredibly difficult to get through by telephone. The waits are exceedingly long - 1 hour plus. However, when I got through the receptionist went out of her way to sort out my problems. Emailing me and ringing me multiple times to update me on the situation, and did not stop until it was all sorted. I believe an extra receptionist or two would remedy the long telephone wait, and make for an excellent surgery.
Visited November 2022
Review titled Horsman's Place Surgery
Replied on 06 December 2022
Thanks for your kind feedback. We currently don't have any reception vacancies but have had a few people off sick In the last week which may explain things. Also we are moving our phone answering service to another room so that it's easier for our team to answer calls
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Review titled Leaves a lot to be desired
Rated 1 star out of 5
by Christine Monks - Posted on 15 November 2022
Requested Blood Pressure medication 1 week before it ran out. I have a brain aneurysm and blood pressure must be kept stable or risk of aneurysm bursting causing death or stroke. I had a text saying Dr wanted medication review, no mention of not filling out the prescription. Went to pick up medication and prescription hasn't been filled by Dr. I am not prepared to wait on the phone for an hour to discuss this with a receptionist. 2 months ago I requested a medication review and had to wait 5 weeks for an appointment for a phone call from my gp. The phone rang while I was in the garden and I missed the call. The GP left a message telling me to call the surgery and make another appointment! I have been with this practice since I was born but in all honesty it is just lacking in empathy and care.
Visited November 2022
Review titled Horsman's Place Surgery
Replied on 30 December 2022
Hi Christine Thanks for your review and we are sorry that you have found the need to complain through this medium. We do take all feedback seriously and By my understanding the Doctor rang you and responded to your queries. Kind Regards Practice Manager
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Review titled No Appointments
Rated 1 star out of 5
by Anonymous - Posted on 08 November 2022
This surgery is taking money from the NHS but are not seeing patients face to face, it is even hard to get a phone consultation, we called up dead on 8am and we’re lucky to be number 10 in the queue ( called yesterday nearly 2 hours before phone was answered) only to be told all appointments have gone !!! They are still using covid 19 as an excuse to not see patients, this is not an excuse anymore, this surgery needs to be shut down and the NHS funds directed elsewhere. Stop using COVID 19 as an excuse, and start doing your jobs as an NHS GP surgery.
Visited November 2022
Review titled Horsman's Place Surgery
Replied on 30 December 2022
Hi Thanks for taking the time to feedback. The surgery is going through some organisational changes. As you can appreciate these changes cannot happen overnight but the practice has been working diligently to review any shortfalls in the access. Following the organisational review the practice has an advert for a new salaried GP and the four GP partners will now be seeing 64 more appointments a week