Hulme Hall Medical Group
Smithy Green, Hulme Hall Road, Cheadle Hulme, Cheadle Wood, Cheadle, Cheshire, SK8 6LUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great GP and NHS Experience
Rated 4 stars out of 5
by LAURIE CHICK - Posted on 25 August 2024
Suffering from a severe shortage of breath, phoned the practice at about 4.00. Described symptoms and was given an appointment at 4.30 at Handforth. Had spoken to the GP, been examined and despatched (ambulance offered but used own car) to Stepping Hill. Was in a bed by about 5.30 and am having a pacemaker fitted on Tuesday morning. Absolutely incredible service by every person I spoke to from practice receptionist to Consultant. Thankyou to you all.
Visited August 2024
Review titled Hulme Hall Medical Group
Replied on 30 August 2024
Thank you so much for sharing your experience. We’re so glad to hear that our team could respond quickly and effectively when you needed it most. It’s reassuring to know that from the moment you called to receiving treatment, you felt supported and well-cared for. Your kind words mean a lot to us, and we’re wishing you all the best with your pacemaker procedure. Thank you for your feedback, and take care!
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Review titled lack of communication and support
Rated 3 stars out of 5
by Judith Greenwood - Posted on 29 August 2024
I am currently taking a weight loss medication to help lose weight to control my blood pressure which was slightly high. i have been taking this for 8 months and have lost approx 3 stone. This month I did not lose as i was on holiday for 2 weeks. In this 8 months I have had no communication from the GPs to check on progress (apart from sending in my weight to justify continuing on the medication), nothing to ask how I have been, nothing to see what impact it has had on my BP. However the one month I have not lost I received a text message to say that the medication had been prescribed this time but would not be if i did not lose weight next month. While I appreciate that that is the purpose of the medication I feel that after 8 months it is not unreasonable to have a holiday and be able to relax and eat and drink a little more than my usual diet. To receive this text message without anyone bothering to speak to me was both upsetting and demoralising, especially as the wording felt like an ultimatum and judgemental which i feel was unnecessary and demeaning. To conclude the message with 'Best wishes' felt hypocritical and leaves me unsure whether i wish to carry on with the medication. This does not feel like person centred care and the lack of communication and support has left me demoralised and losing confidence in the service I am receiving from this practice. I have taken this seriously and have worked hard to lose the weight which I needed to for my own benefit but it is too easy to underestimate how hard this can be at times and to receive this message caused my significant distress.
Visited August 2024
Review titled Hulme Hall Medical Group
Replied on 30 August 2024
Thank you for sharing your experience with us. We sincerely apologise for any distress caused by the message you received and for the lack of communication and support you felt during your treatment. Your hard work and commitment to improving your health are commendable, and we understand how important it is to have compassionate, person-centered care. We should have provided more consistent support and better communication to ensure you felt valued and understood. Your feedback is crucial, and we will use it to improve our approach and ensure a more supportive experience in the future. Please know that your well-being is important to us, and we are here to help you in any way we can. Thank you for bringing this to our attention.
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Review titled Brilliant service
Rated 5 stars out of 5
by Anonymous - Posted on 01 August 2024
I'd stupidly nearly run out of a medicine that I take regularly and am going away on holiday. I put the repeat prescription request through on the NHS app at 7am today and the pharmacy has just texted to say that it's ready for collection. A great automated service that hopefully leaves the surgery more free for other pressing things and those without Internet capacity/ ability. Thanks 😊
Visited August 2024
Review titled Hulme Hall Medical Group
Replied on 30 August 2024
Thank you so much for your kind feedback! We're so glad to hear that the repeat prescription service worked smoothly for you and that you're able to collect your medication before your holiday. It's wonderful to know that our automated systems are helping make things easier for our patients. Your positive comments truly encourage us, and we hope you have a fantastic and stress-free holiday!
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Review titled Thank you for my care
Rated 5 stars out of 5
by Margaret - Posted on 09 August 2024
Received excellent care from the GP She was caring and helpful and made me feel valued as a patient.
Visited August 2024
Review titled Hulme Hall Medical Group
Replied on 30 August 2024
Thank you for your wonderful feedback! We’re so pleased to hear that you received excellent care from your GP and that you felt cared for and valued during your visit. Your kind words mean a lot to us, and we’re glad to know we made a positive difference in your experience.
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Review titled Excellent medical group
Rated 5 stars out of 5
by Elaine Mahoney - Posted on 23 August 2024
Appointments are given out very quickly either by phone or in person across the both surgery's. This makes all the difference as can be treated when problem is happening and not after the event. This is excellent. Also have received very thorough treatment for both myself and three children all seen recently. Thank you.
Visited August 2024
Review titled Hulme Hall Medical Group
Replied on 30 August 2024
Thank you so much for your positive feedback! We’re delighted to hear that our quick appointment scheduling and thorough treatment have made a difference for you and your family. It’s our priority to provide timely and effective care, and we’re glad to know it’s been helpful. Your kind words are greatly appreciated, and we’re always here to support you and your children. Thank you again!
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Review titled Telephone Routing is not great
Rated 3 stars out of 5
by howard pritchard - Posted on 22 July 2024
The Telephone options when dialling 0161 983 5844, are not simple, each option either pushes to the website or provides a message that is not clear or simple to understand. God only knows how that works for our elderly. The system must be easy to use, clear to understand and provide defined actions to help the patients get to where they need to be and not create a dissmisive solution that patients will give up.
Visited July 2024
Review titled Hulme Hall Medical Group
Replied on 30 August 2024
Thank you for taking the time to share your feedback. We're sorry to hear about the difficulties you've experienced with the telephone system. We understand how important it is for our patients, especially our elderly community, to have a simple and clear way to reach the services they need. Your comments are invaluable, and we will review our phone system to ensure it is user-friendly and offers clear guidance. Our goal is to provide a supportive and accessible experience for all our patients. Thank you again for highlighting this issue, and we appreciate your patience as we work to improve.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 26 June 2024
No long wait for appointment Staff friendly and listen to all my problems I was very happy with outcome
Visited June 2024
Review titled Hulme Hall Medical Group
Replied on 22 July 2024
Dear Patient, Thank you for your kind words. Having positive feedback and reviews helps build staff morale, patient trust and confidence in the practice and the services we provide. Kind Regards Tracy Platt
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Review titled Prompt Response
Rated 5 stars out of 5
by Terence McCarney - Posted on 20 June 2024
Many thanks for the prompt response to my request for medication, it's greatly appreciated. Kind Regards, Terence McCarney
Visited June 2024
Review titled Hulme Hall Medical Group
Replied on 25 June 2024
Thank you for your kind words. Dear Terence, Having positive feedback and reviews helps build staff morale, patient trust and confidence in the practice and the services we provide. Kind Regards Tracy Platt
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 23 June 2024
Appointment done in time GP very helpful and friendly She listens all my needs Done all necessary investigations Made me follow up appointment
Visited June 2024
Review titled Hulme Hall Medical Group
Replied on 25 June 2024
Dear patient, Thank you for your kind words. Having positive feedback and reviews helps build staff morale, patient trust and confidence in the practice and the services we provide. Kind Regards Tracy Platt
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Review titled Great Experience
Rated 5 stars out of 5
by Anonymous - Posted on 10 May 2024
Reasonable timing and lovely nurse. No pain during blood tests and all explained to me. Looking forward to my results
Visited May 2024
Review titled Hulme Hall Medical Group
Replied on 14 May 2024
Dear Patient, Thank you for your kind words. Having positive feedback and reviews helps build staff morale, patient trust and confidence in the practice and the services we provide. Kind Regards Tracy Platt