Hulme Hall Medical Group
Smithy Green, Hulme Hall Road, Cheadle Hulme, Cheadle Wood, Cheadle, Cheshire, SK8 6LUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent medical group
Rated 5 stars out of 5
by Elaine Mahoney - Posted on 23 August 2024
Appointments are given out very quickly either by phone or in person across the both surgery's. This makes all the difference as can be treated when problem is happening and not after the event. This is excellent. Also have received very thorough treatment for both myself and three children all seen recently. Thank you.
Visited August 2024
Review titled Hulme Hall Medical Group
Replied on 30 August 2024
Thank you so much for your positive feedback! We’re delighted to hear that our quick appointment scheduling and thorough treatment have made a difference for you and your family. It’s our priority to provide timely and effective care, and we’re glad to know it’s been helpful. Your kind words are greatly appreciated, and we’re always here to support you and your children. Thank you again!
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Review titled Telephone Routing is not great
Rated 3 stars out of 5
by howard pritchard - Posted on 22 July 2024
The Telephone options when dialling 0161 983 5844, are not simple, each option either pushes to the website or provides a message that is not clear or simple to understand. God only knows how that works for our elderly. The system must be easy to use, clear to understand and provide defined actions to help the patients get to where they need to be and not create a dissmisive solution that patients will give up.
Visited July 2024
Review titled Hulme Hall Medical Group
Replied on 30 August 2024
Thank you for taking the time to share your feedback. We're sorry to hear about the difficulties you've experienced with the telephone system. We understand how important it is for our patients, especially our elderly community, to have a simple and clear way to reach the services they need. Your comments are invaluable, and we will review our phone system to ensure it is user-friendly and offers clear guidance. Our goal is to provide a supportive and accessible experience for all our patients. Thank you again for highlighting this issue, and we appreciate your patience as we work to improve.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 26 June 2024
No long wait for appointment Staff friendly and listen to all my problems I was very happy with outcome
Visited June 2024
Review titled Hulme Hall Medical Group
Replied on 22 July 2024
Dear Patient, Thank you for your kind words. Having positive feedback and reviews helps build staff morale, patient trust and confidence in the practice and the services we provide. Kind Regards Tracy Platt
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Review titled Prompt Response
Rated 5 stars out of 5
by Terence McCarney - Posted on 20 June 2024
Many thanks for the prompt response to my request for medication, it's greatly appreciated. Kind Regards, Terence McCarney
Visited June 2024
Review titled Hulme Hall Medical Group
Replied on 25 June 2024
Thank you for your kind words. Dear Terence, Having positive feedback and reviews helps build staff morale, patient trust and confidence in the practice and the services we provide. Kind Regards Tracy Platt
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 23 June 2024
Appointment done in time GP very helpful and friendly She listens all my needs Done all necessary investigations Made me follow up appointment
Visited June 2024
Review titled Hulme Hall Medical Group
Replied on 25 June 2024
Dear patient, Thank you for your kind words. Having positive feedback and reviews helps build staff morale, patient trust and confidence in the practice and the services we provide. Kind Regards Tracy Platt
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Review titled Great Experience
Rated 5 stars out of 5
by Anonymous - Posted on 10 May 2024
Reasonable timing and lovely nurse. No pain during blood tests and all explained to me. Looking forward to my results
Visited May 2024
Review titled Hulme Hall Medical Group
Replied on 14 May 2024
Dear Patient, Thank you for your kind words. Having positive feedback and reviews helps build staff morale, patient trust and confidence in the practice and the services we provide. Kind Regards Tracy Platt
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Review titled Great doctors
Rated 3 stars out of 5
by Poppy - Posted on 25 June 2024
I purposely book with one doctor in particular for anything in depth as they listen to mine/my child’s needs and are extremely understanding and helpful. I always have a positive experience with this doctor. Unfortunately I can’t say the same for certain members on reception who consistently gave me inconsistent information and one person on referrals who was extremely rude and condescending and actually lied on my notes.
Visited May 2024
Review titled Hulme Hall Medical Group
Replied on 25 June 2024
Dear Poppy, Thank you for taking the time to share your experience with us. It is lovely to read your appointment with the doctors are a positive one although I am saddened to learn you have not been met with a similar experience from our administration team. All feedback received provides us a valuable insight into our services from the patients’ perspective however without understanding the full detail of your frustration, its difficult to investigate further. Should you wish to discuss your experience further, please contact the practice to speak with the Operational Manager. Kind Regards, Tracy Platt
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 April 2024
Having a blood test at Handforth was a smooth painless process. The Receptionist and particularly the Practice Nurse were friendly and informative. Would be very happy to use Handforth again.
Visited April 2024
Review titled Hulme Hall Medical Group
Replied on 13 April 2024
Dear patient, Thank you for your kind words. Having positive feedback and reviews helps build staff morale, patient trust and confidence in the practice and the services we provide. Kind Regards Tracy Platt
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Review titled Reliable Practice
Rated 5 stars out of 5
by Peter Mayall - Posted on 16 June 2024
Appointment on time, practitioner asked several questions on my asthma condition and listened to my comments. Received advice on using inhalers effectively. Very professional.
Visited April 2024
Review titled Hulme Hall Medical Group
Replied on 18 June 2024
Dear Peter, Thank you for your kind words. Having positive feedback and reviews helps build staff morale, patient trust and confidence in the practice and the services we provide. Kind Regards Tracy Platt
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Review titled Good practice
Rated 4 stars out of 5
by Glynn Le Brocq - Posted on 18 April 2024
Went for health check at Hulme hall Very good service , reception and doctor very good but a 3 week wait for blood test
Visited April 2024
Review titled Hulme Hall Medical Group
Replied on 14 May 2024
Dear Glynn, Thank you for your kind words in your recent review. Your feedback means a lot to us and serves as a great encouragement to strive for service improvement. Whilst we make every effort to give the best service possible to everyone who attends our practice, we acknowledge there is a huge pressure on appointment availability and unfortunately we can't always meet patient expectations when booking appointments. I am sorry on this occasion you have had to wait 3 weeks for a nurse appointment. Kind Regards Tracy Platt