Hulme Hall Medical Group
Smithy Green, Hulme Hall Road, Cheadle Hulme, Cheadle Wood, Cheadle, Cheshire, SK8 6LUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great doctors
Rated 3 stars out of 5
by Poppy - Posted on 25 June 2024
I purposely book with one doctor in particular for anything in depth as they listen to mine/my child’s needs and are extremely understanding and helpful. I always have a positive experience with this doctor. Unfortunately I can’t say the same for certain members on reception who consistently gave me inconsistent information and one person on referrals who was extremely rude and condescending and actually lied on my notes.
Visited May 2024
Review titled Hulme Hall Medical Group
Replied on 25 June 2024
Dear Poppy, Thank you for taking the time to share your experience with us. It is lovely to read your appointment with the doctors are a positive one although I am saddened to learn you have not been met with a similar experience from our administration team. All feedback received provides us a valuable insight into our services from the patients’ perspective however without understanding the full detail of your frustration, its difficult to investigate further. Should you wish to discuss your experience further, please contact the practice to speak with the Operational Manager. Kind Regards, Tracy Platt
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 April 2024
Having a blood test at Handforth was a smooth painless process. The Receptionist and particularly the Practice Nurse were friendly and informative. Would be very happy to use Handforth again.
Visited April 2024
Review titled Hulme Hall Medical Group
Replied on 13 April 2024
Dear patient, Thank you for your kind words. Having positive feedback and reviews helps build staff morale, patient trust and confidence in the practice and the services we provide. Kind Regards Tracy Platt
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Review titled Reliable Practice
Rated 5 stars out of 5
by Peter Mayall - Posted on 16 June 2024
Appointment on time, practitioner asked several questions on my asthma condition and listened to my comments. Received advice on using inhalers effectively. Very professional.
Visited April 2024
Review titled Hulme Hall Medical Group
Replied on 18 June 2024
Dear Peter, Thank you for your kind words. Having positive feedback and reviews helps build staff morale, patient trust and confidence in the practice and the services we provide. Kind Regards Tracy Platt
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Review titled Good practice
Rated 4 stars out of 5
by Glynn Le Brocq - Posted on 18 April 2024
Went for health check at Hulme hall Very good service , reception and doctor very good but a 3 week wait for blood test
Visited April 2024
Review titled Hulme Hall Medical Group
Replied on 14 May 2024
Dear Glynn, Thank you for your kind words in your recent review. Your feedback means a lot to us and serves as a great encouragement to strive for service improvement. Whilst we make every effort to give the best service possible to everyone who attends our practice, we acknowledge there is a huge pressure on appointment availability and unfortunately we can't always meet patient expectations when booking appointments. I am sorry on this occasion you have had to wait 3 weeks for a nurse appointment. Kind Regards Tracy Platt
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Review titled Hulme Hall Doctors
Rated 5 stars out of 5
by Pauline & Arnold Jones - Posted on 17 April 2024
Visited this week and saw a doctor who we considered excellent in both manner and also listened to the problem and arranged matters to solve it.
Visited April 2024
Review titled Hulme Hall Medical Group
Replied on 17 April 2024
Dear Pauline & Arnold , Thank you for your kind words and constructive feedback. We welcome all patient feedback as this provides a valuable insight into services from the patients’ perspective, which in this case, your experience has been fed back to our clinical team. Having positive feedback and reviews helps build staff morale, patient trust and confidence in the practice and the services we provide. Kind Regards Joanne Revell
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Review titled Amazing Service yet again
Rated 5 stars out of 5
by Jayne - Posted on 17 April 2024
The GP I saw was a star .. thorough investigations at my consultation this week .. referred straight to SAU Stepping Hill now hopefully on the mend Many thanks
Visited April 2024
Review titled Hulme Hall Medical Group
Replied on 17 April 2024
Dear Jane Thank you so much for your kind words in your recent review. Your feedback means a lot to us and serves as a great encouragement. I'll be sure to pass on your positive message to the doctors. If you need anything else or have further feedback, feel free to reach out. regards Joanne Revell
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Review titled Let down by service
Rated 2 stars out of 5
by Liam - Posted on 25 April 2024
I had face swelling on my cheek and with pain and redness around my eye. I went to the pharmacy who recommended I contact the GP today. I went home and contacted the GP after being on hold for about 20 minutes I got told to fill out an online form and a doctor would contact me. I did this and I received a text message telling me to go visit an optician. No opticians were available that day, my symptoms were getting worse so I had to pay for a private GP appointment who swiftly prescribed antibiotics for dacryocystitis. This appointment took 10 minutes and the doctor immediately knew the issue and prescribed the medicine. I was trying to be proactive to minimise time off work but I felt dismissed and it doesn't encourage me to contact this practice in the future. All the messaging on the phone lines is very negative and makes you feel guilty for ringing. Overall a poor experience and alot of improvements can be made.
Visited April 2024
Review titled Hulme Hall Medical Group
Replied on 14 May 2024
Dear Liam, Thank you for taking the time to share your experience with us. I am sorry the pharmacist referred you to the GP practice in this instance rather than advise you to self-refer to a minor eye clinic, and I can fully understand your frustration on contacting us to then be signposted to an ophthalmologist who specializes in treating disorders of the eye. GP's are not well placed to treat eyes and we will always recommend seeing an optician at a minor eye clinic as we do not have the equipment to examine the eyes thoroughly. Our team aim to provide patients with the best services available to treat their conditions and I apologise if the advice given on this occasion left you feeling dismissed as that was certainly not our intention. There are approximately 20 minor eye clinics to choose from within the practice catchment area that provide treatment for people with eye problems such as dacryocystitis (blocked tear duct). Normally, once patients have chosen an optical practice that is convenient, on contacting them to book an appointment, some questions will be asked about symptoms and the team will assess how quickly a patient needs to be seen. Depending on the symptoms, patients are normally seen within 24 hours or a few working days. Unfortunately we do not have control on wait times outside of our own practice appointment system and as record NHS waiting times appear to be increasing, the number of patients who would previously have gone down an NHS pathway, are opting to seek treatment privately (as this appears in your case). In response to your comment about the messages on our phoneline being negative, I'd like to reassure you that our goal is always to keep the general public informed. Our phone lines are extremely busy and in an attempt to reduce the time patients are waiting to get through to speak to our advisors, and help keep our phonlines free for our vulnerable patients or those who are not tech savvy, we do advise alternative communication routes via our website. Much of the information available on our phoneline provides valuable information to the most popular questions the administrative team are asked on a daily basis. Providing options to contact the practice online and information whilst waiting in the phoneline queue helps callers decide whether they still need to remain waiting to speak to a member of our team. Whilst we make every effort to give the best service possible to all our patients, we acknowledge that on occasions, some can be left feeling that they have a genuine cause to raise concerns, and I apologies if we have not met your expectations on this time. We always welcome patient feedback, especially where patients have suggestions or ideas for improvements, so if you would like to discuss this matter further, please contact the practice and ask for the Operations Manager Tracy Platt. Kind Regards, Tracy
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Review titled Outstanding service
Rated 5 stars out of 5
by Linda - Posted on 12 March 2024
My young daughter was unwell and I contacted the practice close to closing time, the admin staff were extremely helpful and kind. They got an urgent message to the on call GP and they kindly saw us that evening. The GP was wonderful, kind, considerate, thorough and discussed the management plan with me. I was so grateful for their prompt and expert assessment. The admin staff at the practice were also lovely and helpful while we were there. An outstanding service from exceptional staff. Thank you
Visited March 2024
Review titled Hulme Hall Medical Group
Replied on 14 March 2024
Dear Linda, Thank you for your kind words. Having positive feedback and reviews helps build staff morale, patient trust and confidence in the practice and the services we provide. Kind Regards Tracy Platt
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Review titled Always a good service on all fronts
Rated 5 stars out of 5
by Alan Curme - Posted on 27 March 2024
A slite disappointment though. Ask to complete a blood test over 7 days. I said I was away over the weekend. When I applied my recordings it only allowed a couple of days. The 7 days should start from the 1st record not by date as yours obviously does. Yes I have a high blood pressure even more so now
Visited March 2024
Review titled Hulme Hall Medical Group
Replied on 13 April 2024
Dear Alan, Thank you for your kind words and constructive feedback. We welcome all patient feedback as this provides a valuable insight into services from the patients’ perspective, which in this case, your experience has been fed back to our digital services provider to enhance service improvements. Having positive feedback and reviews helps build staff morale, patient trust and confidence in the practice and the services we provide. Kind Regards Tracy Platt
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Review titled Brilliant Practice
Rated 5 stars out of 5
by Marian Clucas - Posted on 14 March 2024
Following completion of an online triage form I was spoken to by a GP and bloods and an ECG were carried out asap. Repeats done due to findings , I was squeezed in as I was going away. Everyone I dealt with at all levels was courteous and friendly. Great service.
Visited March 2024
Review titled Hulme Hall Medical Group
Replied on 14 March 2024
Dear Marian, Thank you for your kind words. Having positive feedback and reviews helps build staff morale, patient trust and confidence in the practice and the services we provide. Kind Regards Tracy Platt