Hulme Hall Medical Group
Smithy Green, Hulme Hall Road, Cheadle Hulme, Cheadle Wood, Cheadle, Cheshire, SK8 6LUContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Hulme Hall Medical Group.
Reviews
-
Review titled Above and beyond
Rated 5 stars out of 5
by Emma Taylor - Posted on 21 November 2024
As a mum of a child with several medical conditions, I don’t always find the ‘admin side ’ of my role very easy. Today I was faced with a problem through no fault of my own. I contacted the Hulme Hall Medical Group and got through to a lady at the Handforth Surgery. Due to the nature of the query we had a few telephone conversations throughout the day. I feel like she did everything in her power to help me, she really was amazing. I was feeling a little stressed but after speaking to her I felt such a sense of relief and gratitude towards her! The problem is now resolved after her advice, help and guidance. Thank you
Visited November 2024
Review titled Hulme Hall Medical Group
Replied on 22 November 2024
Dear Emma Taylor, Thank you so much for taking the time to share your kind words and thoughtful feedback. We are truly touched to hear about your positive experience with our team at the Handforth Surgery. Supporting our patients, especially in challenging situations, is always our top priority, and we’re delighted that our colleague was able to provide the assistance, advice, and reassurance you needed. We will make sure to pass along your lovely comments to the team—it will mean so much to know we made such a difference in your day. If you ever need further assistance, please don’t hesitate to reach out. Wishing you and your family all the very best. Warm regards, Tracy Platt Hulme Hall Medical Group
-
Review titled Fantastic experience
Rated 5 stars out of 5
by Gemma - Posted on 22 November 2024
My daughter had been ill so I put in an online request with all the details and had a callback and appointment within an hour. Really lovely doctor saw her and was so good with her. Fantastic experience as always.
Visited November 2024
Review titled Hulme Hall Medical Group
Replied on 22 November 2024
Dear Gemma, Thank you so much for your kind words! We’re delighted to hear that you had such a positive experience with our practice. It’s wonderful to know that our online request system worked smoothly and that your daughter was seen quickly by a caring doctor. We truly appreciate your feedback and will share it with the team. Please don’t hesitate to reach out if you need anything in the future. Wishing your daughter a speedy recovery! Warm regards, Tracy Platt Hulme Hall Medical Group
-
Review titled Dr D at Hulme Hall Medical is fantastic!
Rated 5 stars out of 5
by Natasha laughlin - Posted on 07 October 2024
I’ve been meaning to write this review since the last time I saw Dr D which was in February at my postnatal check! She really is a fantastic doctor who listens and swiftly deals with any problems you have. Nothing seems like too much trouble, especially when it comes to sorting out/ organising my repeat prescription! A couple of times when I have put in an online form describing a medical problem, she has picked it up and quickly asked me to come in and assess. Really positive experiences all round. Thank you!
Visited October 2024
Review titled Hulme Hall Medical Group
Replied on 09 October 2024
Hi Natasha, Thank you so much for taking the time to share such a thoughtful review of your experience with Dr. D! It’s great to hear how attentive and responsive she has been to your needs, especially after your postnatal check. It’s always reassuring to know that your doctor listens carefully and takes swift action when it comes to your health concerns, and even more so when they're proactive in addressing issues from online forms. Your words reflect the kind of care every patient hopes to receive. Wishing you continued positive experiences and good health! Warm regards, Tracy Platt
-
Review titled Responsive
Rated 4 stars out of 5
by Robert Lock - Posted on 31 October 2024
It was useful that the physio uncovered a letter sent from Stepping Hill in August telling me I am on the waiting list for an assessment of my hips
Visited October 2024
Review titled Hulme Hall Medical Group
Replied on 06 November 2024
Dear Robert, I'm glad to hear that the physio helped uncover the letter from Stepping Hill. It's great to know you're already on the waiting list for an assessment—that’s an important step. Please let us know if there’s anything else we can do to support you while you wait, and we hope the process moves along smoothly for you! Kind Regards, Tracy Platt
-
Review titled The best practise ever…
Rated 5 stars out of 5
by Mark smith - Posted on 17 September 2024
Hulme hall medical group are fantastic nice friendly doctors, ultra quick reply to on line form and quick appointments. I can’t regard them highly enough if I’m being honest and doctors and receptionist have a sense of humour ie: Human. Results are followed up in record quick time as well. My urine test came back ultra fast with some blood in it a day after I dropped it off, amazing. I just wish more people had a Hulme Hall Medical group that they could go to. Warmest regards to all staff there and brilliant doctors. Mark Smith
Visited September 2024
Review titled Hulme Hall Medical Group
Replied on 09 October 2024
Thank you for taking the time to share your positive experience with Hulme Hall Medical Group, Mark. It’s wonderful to hear that you've received such efficient and friendly care from both the doctors and reception staff. We truly appreciate your kind words about our quick response times and the personal touch our team brings to patient care. We're glad that your test results were handled swiftly and that you felt well looked after. Your feedback motivates us to continue delivering the best care possible, and we're delighted that you feel so supported by our team. We’ll be sure to pass along your warm regards to everyone here. Thank you once again for your kind words! Warmest regards, The Hulme Hall Medical Group Team
-
Review titled Know your Local pharmacy
Rated 3 stars out of 5
by Anonymous - Posted on 10 September 2024
Prescription sent to Wells Pharmacy Friday afternoon. Not ready for collection til Tuesday afternoon!!! I could have died by then!!! Why does the practice and the doctors not know prescription are sent to their "hub" first hence the delay??!!
Visited September 2024
Review titled Hulme Hall Medical Group
Replied on 11 September 2024
Thank you for your feedback, and we sincerely apologies for the delay you experienced with your prescription. As we are aware, the practice sends prescriptions directly to the pharmacy, so we understand your frustration with the delay in collection. While prescriptions are sent electronically, there can occasionally be processing delays at the pharmacy, which may have contributed to the issue in this case. We will reach out to the pharmacy to ensure they are aware of the importance of timely processing and will do what we can to help prevent this from happening in the future. Your health and well-being are our top priorities, so if you have any concerns going forward, please contact us directly. Thank you for bringing this to our attention, and we apologies for any inconvenience caused.
-
Review titled Great GP and NHS Experience
Rated 4 stars out of 5
by LAURIE CHICK - Posted on 25 August 2024
Suffering from a severe shortage of breath, phoned the practice at about 4.00. Described symptoms and was given an appointment at 4.30 at Handforth. Had spoken to the GP, been examined and despatched (ambulance offered but used own car) to Stepping Hill. Was in a bed by about 5.30 and am having a pacemaker fitted on Tuesday morning. Absolutely incredible service by every person I spoke to from practice receptionist to Consultant. Thankyou to you all.
Visited August 2024
Review titled Hulme Hall Medical Group
Replied on 30 August 2024
Thank you so much for sharing your experience. We’re so glad to hear that our team could respond quickly and effectively when you needed it most. It’s reassuring to know that from the moment you called to receiving treatment, you felt supported and well-cared for. Your kind words mean a lot to us, and we’re wishing you all the best with your pacemaker procedure. Thank you for your feedback, and take care!
-
Review titled lack of communication and support
Rated 3 stars out of 5
by Judith Greenwood - Posted on 29 August 2024
I am currently taking a weight loss medication to help lose weight to control my blood pressure which was slightly high. i have been taking this for 8 months and have lost approx 3 stone. This month I did not lose as i was on holiday for 2 weeks. In this 8 months I have had no communication from the GPs to check on progress (apart from sending in my weight to justify continuing on the medication), nothing to ask how I have been, nothing to see what impact it has had on my BP. However the one month I have not lost I received a text message to say that the medication had been prescribed this time but would not be if i did not lose weight next month. While I appreciate that that is the purpose of the medication I feel that after 8 months it is not unreasonable to have a holiday and be able to relax and eat and drink a little more than my usual diet. To receive this text message without anyone bothering to speak to me was both upsetting and demoralising, especially as the wording felt like an ultimatum and judgemental which i feel was unnecessary and demeaning. To conclude the message with 'Best wishes' felt hypocritical and leaves me unsure whether i wish to carry on with the medication. This does not feel like person centred care and the lack of communication and support has left me demoralised and losing confidence in the service I am receiving from this practice. I have taken this seriously and have worked hard to lose the weight which I needed to for my own benefit but it is too easy to underestimate how hard this can be at times and to receive this message caused my significant distress.
Visited August 2024
Review titled Hulme Hall Medical Group
Replied on 30 August 2024
Thank you for sharing your experience with us. We sincerely apologise for any distress caused by the message you received and for the lack of communication and support you felt during your treatment. Your hard work and commitment to improving your health are commendable, and we understand how important it is to have compassionate, person-centered care. We should have provided more consistent support and better communication to ensure you felt valued and understood. Your feedback is crucial, and we will use it to improve our approach and ensure a more supportive experience in the future. Please know that your well-being is important to us, and we are here to help you in any way we can. Thank you for bringing this to our attention.
-
Review titled Brilliant service
Rated 5 stars out of 5
by Anonymous - Posted on 01 August 2024
I'd stupidly nearly run out of a medicine that I take regularly and am going away on holiday. I put the repeat prescription request through on the NHS app at 7am today and the pharmacy has just texted to say that it's ready for collection. A great automated service that hopefully leaves the surgery more free for other pressing things and those without Internet capacity/ ability. Thanks 😊
Visited August 2024
Review titled Hulme Hall Medical Group
Replied on 30 August 2024
Thank you so much for your kind feedback! We're so glad to hear that the repeat prescription service worked smoothly for you and that you're able to collect your medication before your holiday. It's wonderful to know that our automated systems are helping make things easier for our patients. Your positive comments truly encourage us, and we hope you have a fantastic and stress-free holiday!
-
Review titled Thank you for my care
Rated 5 stars out of 5
by Margaret - Posted on 09 August 2024
Received excellent care from the GP She was caring and helpful and made me feel valued as a patient.
Visited August 2024
Review titled Hulme Hall Medical Group
Replied on 30 August 2024
Thank you for your wonderful feedback! We’re so pleased to hear that you received excellent care from your GP and that you felt cared for and valued during your visit. Your kind words mean a lot to us, and we’re glad to know we made a positive difference in your experience.