Hulme Hall Medical Group
Smithy Green, Hulme Hall Road, Cheadle Hulme, Cheadle Wood, Cheadle, Cheshire, SK8 6LUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled no quick contact available for hospitals
Rated 3 stars out of 5
by Anonymous - Posted on 21 November 2023
I am trying to get in touch from Stepping Hill Hospital but your lines are closed, I can't find an email address to email, can you please tell me how hospitals get in touch with you urgently. Yesterday we were 17th in the queue.
Visited November 2023
Review titled Hulme Hall Medical Group
Replied on 06 December 2023
Dear Anonymous, We appreciate you reaching out and sorry to learn you encountered difficulties in contacting our practice. Our phone lines open at 8am and close at 6pm Monday to Friday. The phone line and website provide addition advise on how to contact us when we are closed and to call 111 if it is an urgent concern. 111 is the NHS non-emergency number, allowing you to speak to a highly trained adviser, supported by healthcare professionals who can contact us directly if concerns are urgent. The contact us page on our website where the address and telephone number are displayed also includes a link to digitally send Enquiries via AccuRx, which is a system we use, where all enquires received are triaged and signposted by the on call GP during practice opening times. An alternative route to find information to contacting us is visiting the NHS Services online and follow the link to Find a GP - NHS (www.nhs.uk) By inputting the post code, you will be provided with the GP address, directions (which opens in Google Maps), the practice phone number and links to the Online services, where you can visit the surgery website or email the surgery directly. In response to your comment about the phonelines, we can assure you that our goal is always to answer calls in a timely manner. Our phone lines are extremely busy however being number 17 in a queue is highly unusual for our practice. As we share the Cheadle Hulme Health Centre building at Smithy Green with Cheadle Hulme Medical practice, providing anonymous feedback makes it difficult for us to narrow down which GP practice we need to investigate any poor patient service or audit caller phone numbers thoroughly to fix any faults. I am astonished to read you have encountered such a long call queue and would like the opportunity to investigate the cause and encourage you to contact me directly. If you would like to discuss this matter further, please contact the practice and ask for the Operations Manager Tracy Platt. Kind Regards, Tracy
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Review titled Good Service
Rated 5 stars out of 5
by Keith Fletcher - Posted on 11 November 2023
I came for a blood test on 09/11/23 and the nurse was friendly, very professional and efficient. She obtained the blood on her 1st attempt, I was very satisfied with her performance.
Visited November 2023
Review titled Hulme Hall Medical Group
Replied on 13 November 2023
Dear Keith, Thank you for your kind words. Having positive feedback and reviews helps build staff morale, patient trust and confidence in the practice and the services we provide. Kind Regards Tracy Platt
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 08 November 2023
Saw doctor the same day after phone call.Consultation was excellent. Arrangements were made going forward
Visited November 2023
Review titled Hulme Hall Medical Group
Replied on 13 November 2023
Thank you for your kind words. Having positive feedback and reviews helps build staff morale, patient trust and confidence in the practice and the services we provide. Kind Regards Tracy Platt
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Review titled Thoughtful practice
Rated 5 stars out of 5
by Anonymous - Posted on 18 November 2023
A very helpful, pleasant and thoughtful practice thanks - you have been professional and caring every time we have needed help
Visited November 2023
Review titled Hulme Hall Medical Group
Replied on 20 November 2023
Thank you for your kind words. Having positive feedback and reviews helps build staff morale, patient trust and confidence in the practice and the services we provide. Kind Regards Tracy Platt
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Review titled Very good at seeing you
Rated 5 stars out of 5
by Mark smith - Posted on 09 November 2023
I have been in and out for the last 5 weeks for something they are struggling to diagnose, luckily i have seen the same doctor 3 times now and this continuity helps, went in for a blood test and felt ill and he saw me without booked appointment. Really nice doctors who will always do their best to see you.
Visited November 2023
Review titled Hulme Hall Medical Group
Replied on 13 November 2023
Dear mark, Thank you for your kind words. Having positive feedback and reviews helps build staff morale, patient trust and confidence in the practice and the services we provide. Kind Regards Tracy Platt
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Review titled A very good practice
Rated 5 stars out of 5
by michael whalley - Posted on 07 November 2023
Efficient thorough and welcoming Reception staff are polite and very helpful and the GPS are efficient and helpful
Visited November 2023
Review titled Hulme Hall Medical Group
Replied on 13 November 2023
Dear Michael, Thank you for your kind words. Having positive feedback and reviews helps build staff morale, patient trust and confidence in the practice and the services we provide. Kind Regards Tracy Platt
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Review titled Good practice arrived early
Rated 3 stars out of 5
by Beverley Foden - Posted on 09 November 2023
Arrived early,went in to see the nurse for blood tests, she was very polite and, the receptionist told me to go to the porch and use the screen,she could have been a bit pleasant it costs nothing.
Visited November 2023
Review titled Hulme Hall Medical Group
Replied on 16 November 2023
Dear Beverley, Thank you for taking the time to share your experience with us. It is lovely to read your appointment with the nurse was a positive one although I am saddened to learn you was not met with such a pleasant greet at Reception on arrival. Please be assured, your feedback provides us a valuable insight into our services from the patients’ perspective and encourages service improvements. Should you wish to discuss your greet experience further, please contact the practice to speak with the Operational Manager.
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Review titled Very helpful
Rated 5 stars out of 5
by Nina Caine - Posted on 07 November 2023
I was extremely pleased with the response on two occasions, one a doctors appointment face to face and another telephone response, very caring. The only thing that upset me was that I got a message to say I had missed an appointment when I had rung to cancel it hence my then phone appointment.
Visited November 2023
Review titled Hulme Hall Medical Group
Replied on 13 November 2023
Dear Nina, Thank you for your kind words. Having positive feedback and reviews helps build staff morale, patient trust and confidence in the practice and the services we provide. I am sorry you were upset receiving a missed appointment notification and your communication to cancel your appointment was not acted on as promptly as we would of liked. There is huge pressure throughout the NHS on appointment availability and by increasing awareness of this problem, enforcing our policy robustly, we aim to reduce the number of DNAs in order to free up appointments for those who need them. We also appreciate that on occasions, there are special circumstances which may have result in a DNA notification out of patients control and would advise patients to inform reception when this applies so we can take this into consideration. On occasions, a DNA notification can be sent in error, as it was in this case, to which we also kindly encourage patients to contact our reception staff to discuss this further so we can rectify patients records accordingly. Thank you again for your feedback. Kind Regards Tracy Platt
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Review titled Great servive
Rated 5 stars out of 5
by Anonymous - Posted on 11 November 2023
I had a blood test. Seen on time, the nurse was extremely efficient - everything prepared when I entered the room. Blood efficiently and easily taken (no bruising). I was out within 2 minutes. Thank you
Visited November 2023
Review titled Hulme Hall Medical Group
Replied on 13 November 2023
Thank you for your kind words. Having positive feedback and reviews helps build staff morale, patient trust and confidence in the practice and the services we provide. Kind Regards Tracy Platt
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Review titled Best Practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 November 2023
Polite, caring & efficient staff across the board. The practice was busy on the day of my appointment but I didn’t have to wait long to been called. GP’s & Nursing staff personally greet patients which is great, puts you at your ease.
Visited November 2023
Review titled Hulme Hall Medical Group
Replied on 13 November 2023
Thank you for your kind words. Having positive feedback and reviews helps build staff morale, patient trust and confidence in the practice and the services we provide. Kind Regards Tracy Platt