Hulme Hall Medical Group
Smithy Green, Hulme Hall Road, Cheadle Hulme, Cheadle Wood, Cheadle, Cheshire, SK8 6LUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent service and immediate referral booked
Rated 5 stars out of 5
by Anonymous - Posted on 11 November 2023
First class service from start to finish with clear diagnosis and explanation of future steps. Referral to hospital for x ray made immediately with explanation of how follow up would be communicated. Thank you .
Visited November 2023
Review titled Hulme Hall Medical Group
Replied on 13 November 2023
Thank you for your kind words. Having positive feedback and reviews helps build staff morale, patient trust and confidence in the practice and the services we provide. Kind Regards Tracy Platt
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Review titled Faultless service
Rated 5 stars out of 5
by Anonymous - Posted on 07 November 2023
Excellent check up by GP... Very thorough and untrusted, detailed review. Would happily recommend the practice to all in need.
Visited November 2023
Review titled Hulme Hall Medical Group
Replied on 13 November 2023
Thank you for your kind words. Having positive feedback and reviews helps build staff morale, patient trust and confidence in the practice and the services we provide. Kind Regards Tracy Platt
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Review titled Very efficient
Rated 5 stars out of 5
by Sue M - Posted on 14 November 2023
I saw one of the trainee GPS at the surgery. She listened to my concerns, examined me and I was referred and had confirmation with in a few hours. Thank you for your kindness and compassion.
Visited November 2023
Review titled Hulme Hall Medical Group
Replied on 14 November 2023
Dear Sue, Thank you for your kind words. Having positive feedback and reviews helps build staff morale, patient trust and confidence in the practice and the services we provide. Kind Regards Tracy Platt
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Review titled Caring GPs.
Rated 5 stars out of 5
by Julie B - Posted on 03 October 2023
Doctors I have seen/spoken with have been very caring and compassionate. Very quick to respond to requests and always involve me with making decisions. Very happy with the surgery.
Visited October 2023
Review titled Hulme Hall Medical Group
Replied on 04 October 2023
Dear Julie, Thank you for your kind words. Having positive feedback and reviews helps build staff morale, patient trust and confidence in the practice and the services we provide. Kind Regards Tracy Platt
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Review titled Great Practice
Rated 5 stars out of 5
by Jason Searle - Posted on 16 November 2023
Moved to the area 2 years ago. This is a great practice with great use of Information Technology. The staff are really helpful and I have seen Nurse Practitioners and doctors. They are always excellent.
Visited October 2023
Review titled Hulme Hall Medical Group
Replied on 16 November 2023
Dear Jason, Thank you for your lovely comments. Having positive feedback and reviews helps build staff morale, patient trust and confidence in the practice and the services we provide. Kind Regards Tracy Platt
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Review titled Not the service it was
Rated 3 stars out of 5
by Anonymous - Posted on 27 September 2023
I am disappointed that the system of ordering repeat prescriptions online has not been available for some time. Some good news about the re-instatement of this facility would be welcome.
Visited September 2023
Review titled Hulme Hall Medical Group
Replied on 02 October 2023
Dear Anonymous, Thank you for taking the time to share your experience with us. We welcome all patient feedback as this provides us with a valuable insight into our services from the patients’ perspective and can inform service improvement. I am sorry to learn you have encountered obstacles when ordering repeat medication online. We are not aware of any system failures and would like to clarify the options available when ordering repeat medication: You can order your repeat medication through the following methods: • NHS App (Fastest Route) • Contact us Online using the link on our website between 7.30am and 6pm Monday to Friday • Post through our letter box • via your local pharmacy We always advise to allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account. This is the time the prescription will be processed within the surgery and sent to a pharmacy. The time to be processed at the pharmacy also needs to be taken into consideration when ordering medications. If you run out of medicine outside of your GP surgery's normal opening hours and need some urgently, there are a few ways to get an emergency supply quickly, even if you're away from home and more information is available via the NHS website. As we do operate across two sites, we are on occasions confused with Cheadle Hulme Medical practice who share the Cheadle Hulme Health Centre building at Smithy Green. Unfortunately providing anonymous feedback can make it difficult for us to investigate patient service thoroughly. As we do value your feedback, we would appreciate you contacting us at the practice to discuss what element of the system for ordering repeat medication is causing your concern. Kind Regards, Tracy Platt Operational Manager
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Review titled Fabulous practice
Rated 5 stars out of 5
by Sharon Shields - Posted on 24 August 2023
Contacted the practice online this morning and within an hour a GP had rung my mum, who had a suspected water infection, arranged a sample and ordered a prescription to be collected from the pharmacy. Yet again, amazing quick service from super friendly receptionist to amazingly helpful Doctor. Cannot praise this fabulous practice enough.
Visited August 2023
Review titled Hulme Hall Medical Group
Replied on 25 August 2023
Dear Sharon, Thank you for your kind words. Having positive feedback and reviews helps build staff morale, patient trust and confidence in the practice and the services we provide. Kind Regards Tracy Platt
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Review titled fast service
Rated 5 stars out of 5
by annmarie forrest - Posted on 15 June 2023
I just wanted to say thank you for this quick service I received today in response to a prescription request and blood test appointment, I really appreciate it :)
Visited June 2023
Review titled Hulme Hall Medical Group
Replied on 19 June 2023
Dear Annmarie, Thank you for your kind words. Having positive feedback and reviews helps build staff morale, patient trust and confidence in the practice and the services we provide. Kind Regards Tracy Platt
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Review titled Poor phone experience, website was not working
Rated 3 stars out of 5
by Philip Jones - Posted on 24 May 2023
Tried to book an appointment at 13.27 to be told they are doing staff training at 13.30. so phone back in the morning Hopefully the staff training is that people call the doctors because they are worried about something to so with there health witch is really important to them.
Visited May 2023
Review titled Hulme Hall Medical Group
Replied on 25 May 2023
Dear Philip Jones, We appreciate you taking the time to share your experience with us and sorry to learn that our patient services has fallen short of the level you expect. Following on from the points you have raised: When Hulme Hall Medical Group closes for clinical training, notices across both our sites and media platforms advertise clearly the times we are shut and when we re-open on the following day. Within the notice, patients who require a doctor's attention for clinical/life threatening emergencies are advised to telephone NHS 111 or 999. When we are open, all medical and administrative queries are assigned to and triaged daily by our GP's and on the occasions where our practice is having to close earlier in the day, all patients phoning up are automatically directed to our out of hours service provider, Mastercall. All medical appointments are triaged by an on-call doctor and patients requesting general administrative enquiries will be advised to contact the practice when we are back open. Our online request for medical appointments are suspended when the practice is closed (and on occasions, at extremely busy times throughout the day) in order for us manage the demand for medical appointments safely. In addition, we do temporarily paused access to all online enquiries earlier than usual on our training days as the practice is closed sooner than normal due to our clinical and administrative teams not being available in practice to operate the digital lines of communication. Although we temporarily pause digital access to our practice, if patients are in need of more urgent help, our website continues to provides clear information on how to contact 111 and use NHS 111 online, find local pharmacies and local Urgent Treatment Centres. To help reassure our patients concerned on not being able to seek GP appointment immediately, it is worth knowing many conditions can be dealt with without the need to see a GP. Local pharmacies offer good advise on a range of conditions and we also have lots of self help information available on our website too. We do kindly request patients to please try these avenues of advice before contacting the Practice. My apologies again for any inconvenience this caused you. We do welcome all patient feedback, especially where patients have suggestions or ideas for improvements so if you would like to discuss this matter further, please contact the practice and ask for the Operations Manager Tracy Platt. Regards Tracy
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Review titled Amazing staff at all levels
Rated 5 stars out of 5
by Sharon Shields - Posted on 06 May 2023
Have nothing but positive praise that myself and my family receive from this fabulous practice. From online enquiries, telephone conversations to face to face appointments, all staff are friendly and helpful and always meet the needs of any treatment needed.
Visited May 2023
Review titled Hulme Hall Medical Group
Replied on 06 May 2023
Dear Sharon Thank you for your kind words. Having positive feedback and reviews helps build staff morale, patient trust and confidence in the practice and the services we provide. Kind Regards.