Hulme Hall Medical Group
Smithy Green, Hulme Hall Road, Cheadle Hulme, Cheadle Wood, Cheadle, Cheshire, SK8 6LUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Outstanding service
Rated 5 stars out of 5
by Linda - Posted on 12 March 2024
My young daughter was unwell and I contacted the practice close to closing time, the admin staff were extremely helpful and kind. They got an urgent message to the on call GP and they kindly saw us that evening. The GP was wonderful, kind, considerate, thorough and discussed the management plan with me. I was so grateful for their prompt and expert assessment. The admin staff at the practice were also lovely and helpful while we were there. An outstanding service from exceptional staff. Thank you
Visited March 2024
Review titled Hulme Hall Medical Group
Replied on 14 March 2024
Dear Linda, Thank you for your kind words. Having positive feedback and reviews helps build staff morale, patient trust and confidence in the practice and the services we provide. Kind Regards Tracy Platt
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Review titled Always a good service on all fronts
Rated 5 stars out of 5
by Alan Curme - Posted on 27 March 2024
A slite disappointment though. Ask to complete a blood test over 7 days. I said I was away over the weekend. When I applied my recordings it only allowed a couple of days. The 7 days should start from the 1st record not by date as yours obviously does. Yes I have a high blood pressure even more so now
Visited March 2024
Review titled Hulme Hall Medical Group
Replied on 13 April 2024
Dear Alan, Thank you for your kind words and constructive feedback. We welcome all patient feedback as this provides a valuable insight into services from the patients’ perspective, which in this case, your experience has been fed back to our digital services provider to enhance service improvements. Having positive feedback and reviews helps build staff morale, patient trust and confidence in the practice and the services we provide. Kind Regards Tracy Platt
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Review titled Great practice not great computer system
Rated 4 stars out of 5
by Anonymous - Posted on 26 September 2024
The last few months my husband and I have been bombarded with duplicate messages on the NHS app for same appointment. Please try and sort this out. Otherwise no problems
Visited March 2024
Review titled Hulme Hall Medical Group
Replied on 09 October 2024
Dear Patient, Thank you for letting us know about the duplicate appointment messages you've been receiving on the NHS app. We apologise for the inconvenience this may have caused. While this could be an issue on the app, it may also be specific to your account. I encourage you to contact the practice directly, so we can look into it further and help resolve the problem. We appreciate your patience and understanding, and if you need any additional support, please don't hesitate to reach out. Best regards, Tracy Platt
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Review titled Brilliant Practice
Rated 5 stars out of 5
by Marian Clucas - Posted on 14 March 2024
Following completion of an online triage form I was spoken to by a GP and bloods and an ECG were carried out asap. Repeats done due to findings , I was squeezed in as I was going away. Everyone I dealt with at all levels was courteous and friendly. Great service.
Visited March 2024
Review titled Hulme Hall Medical Group
Replied on 14 March 2024
Dear Marian, Thank you for your kind words. Having positive feedback and reviews helps build staff morale, patient trust and confidence in the practice and the services we provide. Kind Regards Tracy Platt
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 03 February 2024
Appointment with nurse for annual bloods, seen promptly . Results back within 24 hours , with recommendation message from GP
Visited February 2024
Review titled Hulme Hall Medical Group
Replied on 09 February 2024
Dear Patient, Thank you for your kind words. Having positive feedback and reviews helps build staff morale, patient trust and confidence in the practice and the services we provide. Kind Regards Tracy Platt
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 08 February 2024
Was attended to as soon as I called in at the practice. Staff were very courteous and helpful concerning my issue ! They arranged an appointment that day.
Visited February 2024
Review titled Hulme Hall Medical Group
Replied on 26 February 2024
Dear Patient, Thank you for your kind words. Having positive feedback and reviews helps build staff morale, patient trust and confidence in the practice and the services we provide. Kind Regards Tracy Platt
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Review titled Very good practice
Rated 4 stars out of 5
by Christine Comrie - Posted on 14 February 2024
I had another excellent experience with the practice nurse and then with the GP. I was so impressed that I was able to see him immediately, facilitated by the practice nurse and the Receptionist Thank you to all three of them.
Visited February 2024
Review titled Hulme Hall Medical Group
Replied on 26 February 2024
Dear Christine, Thank you for your kind words. Having positive feedback and reviews helps build staff morale, patient trust and confidence in the practice and the services we provide. Kind Regards Tracy Platt
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Review titled Great experience
Rated 5 stars out of 5
by Tracey - Posted on 12 January 2024
I contacted the practice on line & received 2 early appointments. Attended the first & very happy with the consultation & advice given. The doctor also kindly covered my second appointment with a nurse so a further visit is no longer needed.
Visited January 2024
Review titled Hulme Hall Medical Group
Replied on 23 January 2024
Dear Tracey, Thank you for your kind words. Having positive feedback and reviews helps build staff morale, patient trust and confidence in the practice and the services we provide. Kind Regards Tracy Platt
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Review titled Berated for a Appointment I Did Not Make.
Rated 3 stars out of 5
by Michael Heathcote - Posted on 17 January 2024
An appointment that I was ready to attend at the clinic was cancelled last minute and a new date that I did not sanction was offered. When I didn't turn up, subsequent texts from the clinic said ' you missed your appointment' etc. I wish to point out that an appointment can only be attributed to someone if they confirm the appointment date, which I did not.
Visited January 2024
Review titled Hulme Hall Medical Group
Replied on 23 January 2024
Dear Michael, Thank you reaching out and sorry you were upset receiving a missed appointment notification. Although we appreciate how unimpressed you felt at the time with the practice having to reschedule your appointment at short notice, our aim always is to minimize any inconvenience caused by notifying affected patients as soon as possible when a service must be cancelled and reschedule appointments to an alternative day. Such circumstances are unforeseen and understandably are not ideal for our patients, however as we face considerable pressure over the winter period, demand for services tend to increase significantly with the onset of cold weather, flu, and a surge in staff and patient winter illness. We kindly ask patients are understanding and to work with us when offered a new appointment. Not attending booked appointments has a negative impact on the services the practice provides. There is huge pressure throughout the NHS on appointment availability and by increasing awareness of this problem, enforcing our policy robustly, we aim to reduce the number of DNAs in order to free up appointments for those who need them. We also appreciate that on occasions, there are special circumstances which may have result in a DNA notification out of patients control and would advise patients to inform reception when this applies so we can take this into consideration. On the occasions, when a DNA notification is sent in error, we kindly encourage patients to contact our reception staff to discuss this further so we can rectify patients records accordingly. Each missed appointment has a financial cost to the HNS services we provide in terms of the time the medical staff waste, but more importantly, it means that the appointment cannot be offered to another patient waiting to be seen. By sending appointment reminders significantly reduces the number of missed appointments; therefore, we do send a text to our patients reminding patients of their appointments. An initial reminder is sent out seven days prior to the appointment, and then a final reminder is sent again 24 hours before the appointment allowing patients ample time to plan for the appointment or contact us in good time to cancel so the appointment slot can be offered to someone else waiting to be seen. For patients unable to attend or needing to re-book an appointment that has been scheduled, we advise they contact the surgery directly or respond to us in the link provided in the notification text message advising they are unable to attend. Our administrators will action the request accordingly by rescheduling a new appointment date and time. Thank you again for your feedback. If you would like to discuss this matter further, please contact the practice and ask for the Operations Manager Tracy Platt. Kind Regards Tracy Platt
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Review titled Excellent help
Rated 5 stars out of 5
by Mike - Posted on 11 December 2023
I visited last week and saw a lady physio. She was welcoming, attentive, thorough, very knowledgable and gave great advice as to the way forward. I did tell her she was marvelous!
Visited December 2023
Review titled Hulme Hall Medical Group
Replied on 12 December 2023
Dear Mike, Thank you for your kind words. Having positive feedback and reviews helps build staff morale, patient trust and confidence in the practice and the services we provide. Kind Regards Tracy Platt