Hulme Hall Medical Group
Smithy Green, Hulme Hall Road, Cheadle Hulme, Cheadle Wood, Cheadle, Cheshire, SK8 6LUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great GP
Rated 5 stars out of 5
by Kelly Hill - Posted on 05 February 2023
Dr Yarnell was fantastic with my son as he doesn’t like the Dr visits usually. On the last two visits he as seen Dr Yarnell. She listened to him and my concerns, this meant I didn’t have to repeat info previously discussed which saved time. Encouraged my son to speak up and be involved in the consultation making him feel at ease. I know if I have further concerns I will be requesting Dr Yarnell as she is thorougher, listens to the answer and is approachable, you don’t feel rushed in and out.
Visited January 2023
Review titled Hulme Hall Medical Group
Replied on 26 April 2023
Dear Kelly, Thank you for your kind words. Having positive feedback and reviews helps build staff morale, patient trust and confidence in the practice and the services we provide. I will be sure to pass your feedback to Dr Yarnell Kind Regards, Tracy Platt
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Review titled Shocking advice
Rated 2 stars out of 5
by Anonymous - Posted on 29 December 2022
My 76 year old mum who currently has covid contacted the surgery today as she was having a severe nose bleed that would not stop! She is on blood thinners and despite using ice etc the bleeding wouldn’t stop. She had a injury a couple of weeks ago that resulted in a bad bruise across her nose and was scared the two may be connected. She contacted the surgery for advice on what to do as she was distressed and was told this was not a matter for the doctor and to phone 111 or 999!! As we are constantly being told 999 is only for life threatening cases I think this advice was nothing short of appalling. She is an old lady who just needed reassuring and some sensible advice which I’m sure the receptionist could have given if she didn’t think it warranted bothering a dr with!! A little compassion and empathy for patients in distress wouldn’t go amiss.
Visited December 2022
Review titled Hulme Hall Medical Group
Replied on 26 April 2023
Dear Anonymous Thank you for taking the time to share your with us you mums experience in contacting her GP surgery and I'm sorry to learn how upset you mum was with the advice given by the call handler. It is worth noting we operate across two sites, one in Handforth and one in Cheadle Hulme. We share the Cheadle Hulme Health Centre building at Smithy Green with Cheadle Hulme Medical practice and on occasions patients have confused Hulme Hall Medical Group and Cheadle Hulme Medical Practice as one large group practice. Providing anonymous feedback makes it all the more difficult for us to narrow down which building or which GP practice needs to investigate any poor patient service thoroughly. In response to your comments, realizing you need medical treatment can be stressful. In the panic of the moment, it’s not always clear where to go for assistance and I can imagine at the time your mums first thought was to contact her GP. However distressing it may have been at the time, unfortunately General Practices are not urgent care providers. Our administration team are trained to ask red flag questions and severe bleeding that will not stop is a medical emergency. The Administrator was correct in advising your mum she was in need of more urgent care and to call 999. Urgent care centres treat a wide variety of injuries and illnesses that are more time-sensitive , which in this instance it appears was the case, than a visit to her primary care physician. I would like to re- assure you our team are dedicated to providing excellent customer service, and we do strive for 100% satisfaction with every encounter. I am saddened you feel in this instance the call handler lacked compassion and empathy. If you would like to discuss this matter further, please contact us at Hulme Hall Medical Group and ask for the Operations Manager Tracy Platt.
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Review titled Long telephone wait
Rated 3 stars out of 5
by Anonymous - Posted on 18 November 2022
After failure of the NHS repeat prescription service for my wife (mine went through) yesterday again today it failed to work. Went on line to find the practice service closed down. The telephone call was hard to understand, from an initial 7th in the queue after 17 minutes I was 1st but it took 52 minutes to answer. The repeat prescription request took just 2 minutes. Early in the call I was offered a call back which I should have taken. It would have been useful if this had been repeated regularly. Perhaps a suggestion for improvement.
Visited November 2022
Review titled Hulme Hall Medical Group
Replied on 26 April 2023
Dear Anonymous, Thank you for taking the time to share your experience in contacting your GP practice. We are sorry to hear that you have had a negative experience. We operate across two sites, one in Handforth and one in Cheadle Hulme. We share the Cheadle Hulme Health Centre building at Smithy Green with Cheadle Hulme Medical practice and on occasions patients have confused Hulme Hall Medical Group and Cheadle Hulme Medical Practice as one large group practice. Providing anonymous feedback makes it all the more difficult for us to narrow down which building or which GP practice we need to investigate any poor patient service thoroughly. Hulme Hall Medical Group welcome all patient feedback, especially where patients have suggestions or ideas for improvements. We are a GP practice, and unable to safely provide a 24 hour service. We open at 7.30am and close at 6.30pm Monday to Friday. Although our patients have options to use the NHS App to order repeat medication, we do not have the staffing capacity to operate 24 hours a day. Like we do with the phone lines, we also temporarily pause access to online enquiries on our website when we are closed. If you run out of medicine outside of your GP surgery's normal opening hours and need some urgently, there are a few ways to get an emergency supply quickly, even if you're away from home. You can find out more via the NHS website: It is concerning to learn of your lengthy wait before your call was answered. This is not the service we would prefer for our patients. To investigate this further, please contact Tracy Platt, our Operations Manager at Hulme Hall Medical Group to audit the call pattern and eliminate any faults and failures within the network structures.
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Review titled how to see a doctor
Rated 1 star out of 5
by reg pickering - Posted on 12 October 2022
it is currently impossible to contact anyone at this practice. you can spend hours searching the website (if it is availble) trying to figure out how to achieve your goal you can phone the surgery and nobody answers your call the service used to be second to none but noe it is appaling
Visited October 2022
Review titled Hulme Hall Medical Group
Replied on 26 April 2023
Thank you for taking the time to share your experience with us Mr Pickering. We are sorry to hear that you have had such a negative experience. I would like to assure you our team are dedicated to providing excellent customer service, and we do strive for 100% satisfaction with every encounter. I am saddened you feel we have failed you in this instance. If you would like to discuss this matter further, please contact Hulme Hall Medical Group and ask for the Operations Manager Tracy Platt.
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Review titled Friendly Practice
Rated 4 stars out of 5
by Anonymous - Posted on 26 October 2022
Whenever I have had face to face encounter with the medical staff or support staff, they have been super helpful and extremely friendly. However...... when trying to contact the practice by phone, it is a nightmare. Today I call at 11:40 and was cut off 15 minutes later. I call back and then waited 45 minutes and 25 minutes as call number 1. I had to hang up and called back and again I have been caller number 5 for 30 minutes. I know that the practice may be under pressure but I think this needs some investment in order to manage the calls. It's a shame because this is a great practice.
Visited October 2022
Review titled Hulme Hall Medical Group
Replied on 26 April 2023
Thank you for your kind words. Having positive feedback and reviews helps build staff morale, patient trust and confidence in the practice and the services we provide. Kind Regards
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Review titled Past reviews echo my sentiments
Rated 1 star out of 5
by Pat Cook - Posted on 01 November 2022
Requested a telephone call on Friday 28 October, despite having a text on Monday 31 October to book an appointment to discuss X-ray results, was texted today by surgery for a telephone appointment 10 November. Am 76 and spent hours on phone. One, number 3 in queue for 40 mins. Was widowed last year and am having a bad time at the moment. How can the triage doctor decide to give me a telephone phone appointment 13 days later. I wanted to be referred to orthopaedics for the considerable pain I was experiencing in my right knee?
Visited October 2022
Review titled Hulme Hall Medical Group
Replied on 26 April 2023
Dear Pat Cook , Thank you for taking the time to share your frustrations with us. I’m sorry that you have to wait longer than expected for an appointment to see your GP. In response to your comment about waiting times, we can assure you that our goal is always to see patients in a timely manner, but sometimes there are other circumstances beyond our control which mean we need to see patients with more urgent clinical needs. All medical and administrative queries are assigned to and triaged daily by our GP's. The triaging GP reads the information the patient has provided and advises the administrative team when the patient medical needs are of an urgent nature and to be seen within a couple of days or if less urgent, to provide the patient with a routine appointment which on occasions may be 2 to 3 weeks in advance. Patient demand for medical appointments is challenging, however we do our very best to priotise clinical need safely. I apologize again for any inconvenience this caused you. If you would like to discuss this matter further, please contact the practice and ask for the Operations Manager Tracy Platt.
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Review titled Wonderful
Rated 5 stars out of 5
by jimmy dippnall - Posted on 05 October 2022
I must thank you for the attention I have just had from handforth remarkable from seeing the doctor 2days ago I've had an x-ray and the treatment for my problem
Visited October 2022
Review titled Hulme Hall Medical Group
Replied on 06 October 2022
Thank you for your wonderful comment. I will make sure this is passed back to all the team at Hulme Hall Medical Group.
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Review titled ridiculous
Rated 1 star out of 5
by reg pickering - Posted on 24 October 2022
I am trying to buy an annuity and need medical information. I took my form to the surgery 17 days ago. after 7 days i phoned the surgery to find out if the form had been completed. The answer was no. I was told if i wanted it quickly they could out source my request and i agreed. Ten days later i phoned medi2data and I was told that they had received the request along with a blank instruction letter and they had contacted the surgery for more information. They have not received a reply and my form will not be filled in until, if ever, they get that reply. I was also told that they have a 28 day turn around. This is ridiculous. I need to sort out my pension but cannot because of this incompetence.
Visited October 2022
Review titled Hulme Hall Medical Group
Replied on 07 May 2023
Dear Mr Pickering, I am sorry we haven't met your expectations on this occasion. We do try to fulfil legal and medical documents in a timely manner, however delays can occur, particularly during times when General Practice is faced with unmanageable workloads. However frustrating it may feel having to wait, we aim to complete request for information within 28 working days and communicate this with patients on receipt of any medical forms. We acknowledge within 3 working days when the information is received and advise patients the relevant department will update accordingly. It is worth noting, a simple and secure way to access and view your own medical record is to download the NHS App. Patients who are already set up to access their own medical records, will find much of the information normally required for insurance purposes readily available to view, print and forward to their insurers. Having access to medical records not only empowers patients to extract the required information themselves as and when needed, but also eliminates having to involve the practice to gather the information for insurance companies or solicitors on their behalf. Wherever a patient is not able to access the required information themselves, our practice will happily help. Unfortunately, the process is more time restrictive as we will outsource medical reporting work to an NHS Digital accredited company called Medi2data once we have obtained the required consent from the patient. Only when the patient consent is received, Medi2data will process the medical reports. I am saddened you expressed service incompetence. We would like to reassure you we always endeavour to resolve matters as quickly as we can and ask that you remain respectful to our staff who make every effort to give the best service possible. You are welcome to contact Tracy Platt, our Operations Manager to discuss your concerns in more detail and share your thoughts on how we can improve patient experience. Kind Regards.