Hungerford Medical Centre
School Crescent, Crewe, Cheshire, CW1 5HAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Not good
Rated 1 star out of 5
by Heidi piotrowicz - Posted on 04 March 2024
Wrong meds issued and trying to get the right meds is taking days,they keep telling me to ring back and I do but my new prescription they keep telling me is waiting to be signed off,that was last week,they said Friday it is being put through as urgent because I have no meds and still nothing when I ring up
Visited March 2024
Hungerford Medical Centre has not yet replied.
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Review titled Atrocious routine appointment system
Rated 2 stars out of 5
by Patricia Hann - Posted on 19 February 2024
I rang the surgery at 8am in response to a request by the surgery to make an appointment. Told to ring 11am so rang 11.02hrs by the time I got through appointments all gone. Told to ring at 3pm rang at 14.56hrs told rang too early. Rang again at 14.59hrd and after 196 attempts eventually got through and again all the routine appointments had gone. I’m supposed to try again tomorrow and every day until I eventually get ‘lucky’. This system is completely dysfunctional and not fit for purpose. Absolutely disgusting.
Visited February 2024
Hungerford Medical Centre has not yet replied.
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Review titled Fantastic Practice
Rated 5 stars out of 5
by GGT - Posted on 18 January 2024
Great experience today from ringing reception and there being no queue on the phone, and she was friendly and extremely helpful to the great triage process and an appointment made to see a lovely doctor this afternoon all done within 2 hrs. Pleasant and helpful. So efficient. Very supportive.
Visited January 2024
Hungerford Medical Centre has not yet replied.
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Review titled unacceptable appointment system
Rated 1 star out of 5
by Anonymous - Posted on 09 January 2024
I phoned five times trying to make an appointment. I was told no appoinments had yet been 'released' and the fifth time (less than an hour after the fourth attempt) that all apointments had 'gone'. It seems that available appointment times and dates are made available ('released') at unpredictable times , and are then quickly snapped up by those lucky to phone at the right time. This is unacceptable. It is a failure to serve the public. One feels one is kept dancing on a string at their pleasure. It is stressful and humiliating, especially for someone feeling ill and needing a doctor. I've been a patient here for 37 years and it used to be good. This apppintment system is a failure and needs changing.
Visited January 2024
Hungerford Medical Centre has not yet replied.
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Review titled Bad Communication
Rated 1 star out of 5
by Anonymous - Posted on 18 December 2023
I rang up to check whether an appointment made by a text message was a face-to-face appointment or a phone call as it did not specify on the message. I rang the surgery up to check within minutes and they said they needed to check and told me it was a phone call appointment. Over an hour later I still hadn’t had a phone call and rang the surgery up to check. They told me it was a face-to-face appointment, even though I told them I had rang earlier on to be told differently. The admin made out there was nothing in the “notes” and made out I should have assumed it was a face-to-face. I now have to go through the whole triage system again in the afternoon- hoping I can get another appointment because of their bad communication and lack of accountability in just admitting they’d got it wrong and apologise.
Visited December 2023
Hungerford Medical Centre has not yet replied.
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Review titled Appointment booking process
Rated 4 stars out of 5
by Anonymous - Posted on 23 October 2023
Following the triage and online booking process, which wouldn't allow an appointment to be booked, waited on hold to speak to a receptionist at 10am. When spoken to advised morning appointments for the following Monday hadn't been released yet. Just ring back at some time later to see if any had been released and were available. Pretty shoddy system and useless if you are working and cant keep making a phone call. This system lets down the staff and patients at this other wise great practice.
Visited October 2023
Hungerford Medical Centre has not yet replied.
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Review titled Dismal
Rated 1 star out of 5
by Anonymous - Posted on 23 October 2023
Two lengthy phone calls and two emails trying to secure an appointment for my daughter, which I had to practically beg for, appalling, even the receptionist I was speaking to agreed. I did eventually get an appointment, though i felt I had to fight and justify my reasons for wanting to see a gp.The appointment booking system is floored, particularly if you work and aren’t able to spend the day continuously running the gauntlet trying to get through on the phone only to be told, appointments haven’t yet been released, call again later. They cannot or choose not to let you know when appointments are likely to be released. Shambolic and shameful lack of service and empathy. Reminiscent of “Not the 9 o’clock news hospital bed sketch”
Visited October 2023
Hungerford Medical Centre has not yet replied.
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Review titled Appointment system failure
Rated 1 star out of 5
by Anonymous - Posted on 16 October 2023
When you finally pluck up the courage to make an appointment which has taken all my mental strength to call then get told either no appointments have been released yet, call back in two hours or go on line but it’s only within certain time slots in the day. This was a great practice even in Covid it worked well but not now. I have no choice but to change GP to get an appointment and the service back again rather than being spoken to by a receptionist who has no empathy at all.
Visited October 2023
Hungerford Medical Centre has not yet replied.
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Review titled Unacceptable
Rated 2 stars out of 5
by Anonymous - Posted on 14 November 2023
After following the text message process, which is a poor show in itself, I was told I needed to see a GP, the following day I called every 20/30 minutes to book an appointment only to be told each time they hadn’t been released for the following Friday, one week away. 4.20pm I called again for what felt like the 100th time that day to be told all appointments for the following Friday had gone, I explained I’d call literally every 20/30 minutes that day to be then told only 4 appointments had been offered. I explained I was unable to spend another day calling them due to working full time, Monday to Friday, I was then told by the Receptionist, that unfortunately that’s the way it is, they don’t know when the appointments are released and they currently have a shortage of staff due to illness and was unable to help me further.
Visited October 2023
Hungerford Medical Centre has not yet replied.
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Review titled Impossible Appointment System
Rated 1 star out of 5
by Sean Michael Evans - Posted on 01 September 2023
Impossible to get a general appointment at this surgery due to the random nature of 'electronic appointment release' they operate. Spent 2 days and 8 hours trying to get one and not succeeded, surely there must be a more patient friendly system than this, no wonder metal health issues are on the increase. This surgery does not want to see patients and should be taken to task over it.
Visited September 2023
Hungerford Medical Centre has not yet replied.