Ilkley & Wharfedale Medical Practice
Springs Medical Centre, Springs Lane, Ilkley, West Yorkshire, LS29 8TQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Prompt service
Rated 5 stars out of 5
by Kathryn - Posted on 05 December 2024
I contacted the surgery via Patches as I wanted to see a physio. Got a same day telephone response offering me a choice of appointment times over the next few days. Saw the physio today, absolutely brilliant service.
Visited December 2024
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Review titled Ilkley & Wharfedale Medical Practice
Replied on 06 December 2024
Dear Kathryn, We are proud to offer our patients great levels of access, and we are very pleased to hear that you were able to see the Physiotherapist quickly. Thank you for taking the time to feedback. Kind regards, Sarah Hammond Practice Manager
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Review titled Fab physio
Rated 5 stars out of 5
by Sue Oliver - Posted on 05 November 2024
This was my second recent appointment with the in house physio. She’s been so helpful and really explained things to me that the doctor I saw didn’t have the time to do in my ten minute appointment. She also easily arranged for blood tests that had been left off my doctor’s form. It’s great having an in house physio. I have recommended her to others and would not hesitate to do so again.
Visited November 2024
Review titled Ilkley & Wharfedale Medical Practice
Replied on 05 November 2024
Dear Sue, Thank you for your feedback; it's great to hear that you are pleased with your appointment. I have shared your feedback with our Physiotherapist. Best Wishes, Sarah Hammond Practice Manager
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Review titled Super efficient
Rated 5 stars out of 5
by Barbara - Posted on 26 October 2024
I went for my rsv vaccination today which was so efficient, I literally walked straight in-had the vaccination and straight out again. Thankyou
Visited October 2024
Review titled Ilkley & Wharfedale Medical Practice
Replied on 30 October 2024
Dear Barbara, Thank you for providing feedback about the recent RSV clinic we ran. We're very pleased to hear that you are happy with the efficient service we provided. I will ensure to pass your feedback onto all staff who were involved in the organisation and running of the clinic. Kind regards, Sarah Hammond Practice Manager
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Review titled Excellent Practice
Rated 5 stars out of 5
by Wendy Holdsworth - Posted on 26 October 2024
My husband and I were treated on time with excellent professionalism by both Nurse and Receptionist who necessarily rescheduled some of my appointments and also efficiently vaccinated my husband. The whole experience was friendly, efficient, cheerful and professional from start to finish. Thank you all so much for your kind and considerate attention.
Visited October 2024
Review titled Ilkley & Wharfedale Medical Practice
Replied on 29 October 2024
Dear Wendy, Thank you for such a positive review! We are pleased to hear that you are happy with your recent experience in Practice. We take pride in being a friendly and welcoming Practice, as well as providing effective care to our patients. I will share your feedback with the Practice team. Kind regards, Sarah Hammond Practice Manager
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Review titled Highly organised
Rated 5 stars out of 5
by Michael Brear - Posted on 15 October 2024
I attended for my flu jab on 12th October and the whole process was very efficiently organised and speedily dealt with from start to finish. Well done and thanks to all concerned.
Visited October 2024
Review titled Ilkley & Wharfedale Medical Practice
Replied on 22 October 2024
Dear Michael, Thank you for your wonderful feedback; we are delighted that you found our Flu and Covid Vaccination clinic to be running effectively. We work hard to ensure our clinics run smoothly for all our patients. I will pass your feedback on to the wider team. Kind regards, Sarah Hammond Practice Manager
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Review titled Excellent experience.
Rated 5 stars out of 5
by Ian Stephenson - Posted on 25 October 2024
My partner attended on Monday for what we thought was a minor problem. After assessing the Dr strongly suggested a visit to a&e which we duly did, from a&e she was assessed and told she had a fluid collection on her lungs. A drain was put in and 3ltrs of fluid has been taken off and her lung which had been crushed by the fluid is slowly re inflating. You may ask how this was an excellent experience, my partner only asked for an inhaler, but the Dr spotted the red flags.
Visited October 2024
Review titled Ilkley & Wharfedale Medical Practice
Replied on 29 October 2024
Dear Ian, Thank you for taking the time to provide your feedback. We take great pride in the care that we provide to our patients, and we are delighted to hear that your partner was treated swiftly. I have passed your feedback on to the GP who saw your partner, and we wish her a speedy recovery. Kind regards, Sarah Hammond Practice Manager
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Review titled Efficient and friendly
Rated 5 stars out of 5
by Alan Miles - Posted on 26 October 2024
Visited for covid/flu jabs recently and now for rsv. Very well handled by practice staff on both occasions.
Visited October 2024
Review titled Ilkley & Wharfedale Medical Practice
Replied on 29 October 2024
Dear Alan, Thank you for your feedback, we are pleased to hear that you found the clinics to be running effectively. Kind regards, Sarah Hammond Practice Manager
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Review titled Brilliant service
Rated 5 stars out of 5
by Caroline - Posted on 26 October 2024
I was booked for my annual flu and covid vaccinations and received a text shortly before to say I could arrive early if appropriate due to no queue. I arrived 20 minutes before my appointment and was quickly escorted through the waiting area and into the appointment room. The lady escorting was so friendly and made me feel really at ease. I was then met by two nurses who were fantastic! We had some giggles while going through all the necessary checks for the appointment. Less than 5 minutes and I was in and out with both vaccinations given. Brilliant!
Visited October 2024
Review titled Ilkley & Wharfedale Medical Practice
Replied on 30 October 2024
Dear Caroline, Thank you very much for your review. We are delighted to hear that your appointment for your vaccinations went well, and that our nurses put you at ease. We are proud of the care we provide to our patients, as well as offering an effective and efficient service. I will ensure to pass your feedback onto the team. Kind regards, Sarah Hammond Practice Manager
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Review titled Physio visit
Rated 5 stars out of 5
by Andrew Kitchen - Posted on 24 October 2024
I saw the practice physio about a knee problem. Following an x-ray she gave me some exercises which cleared the problem up in a month.
Visited October 2024
Review titled Ilkley & Wharfedale Medical Practice
Replied on 24 October 2024
Dear Andrew, Thank you for your feedback; we are delighted to hear that your treatment was successful. Kind regards, Sarah Hammond Practice Manager
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Review titled Excellent Care
Rated 5 stars out of 5
by Mr Adrian Long - Posted on 14 October 2024
Appointment same day for a knee problem, Physio arranged, and she was brilliant. Follow made a week later, injection and hopefully back in full use in a few weeks time. Couldn't asked for a better service.
Visited October 2024
Review titled Ilkley & Wharfedale Medical Practice
Replied on 22 October 2024
Dear Adrian, Thank you for taking the time to feedback on your recent visits. We are very pleased to hear that you are happy with your appointments and I will ensure to pass your feedback onto our Physiotherapist. Kind regards, Sarah Hammond Practice Manager