Inspire Health - Avenue House Surgery
109 Saltergate, Chesterfield, Derbyshire, S40 1LEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled A good consultation
Rated 5 stars out of 5
by Anonymous - Posted on 17 January 2024
The doctor was a great listener, was kind, patient and respectful. This was my first appointment with this GP she had researched my medical history very well and showed good understanding of my situation. The GP’s examination seemed thorough and very well explained. She listened carefully and patiently to my fears and expectations and was kind and reassuring. All her promises of contact for ongoing treatment have come to fruition. I am very happy with this level of treatment and service. Thank you.
Visited January 2024
Review titled Inspire Health - Avenue House Surgery
Replied on 31 January 2024
Dear Patient, Thank you for taking the time to leave your comments and lovely review of Inspire Health and the consultation with the GP. I am very please to hear you are satisfied following your appointment with the GP and that the follow up care and service has been to your satisfaction. I will ensure your comments are fed back to the team! Warm regards, Jamie Inspire Health Management Team
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Review titled Terrible and clearly discriminate
Rated 1 star out of 5
by Anonymous - Posted on 04 January 2024
I used the online service to request a blood test I was phoned back and told the earliest appointments available were in the 18th of January at school run o'clock. I'm a single mum the surgery knows this full well. Only for me to then take my sister to the Doctors for her to make an appointment for a blood test and be offered one Saturday morning.Sadly this isn't the first time this has happened this surgery really needs looking into they clearly discriminate against people they don't like and it's blatantly obvious. I am beyond disgusted with how I am constantly treated by this surgery only to be time some patients need more care I suffer with severe mental health issues so being time this is beyond belief to me.
Visited January 2024
Review titled Inspire Health - Avenue House Surgery
Replied on 09 January 2024
Dear Patient, Thank you for taking the time to leave your comments and review of Inspire Health. We are so very sorry to hear of your concerns and frustrations. Unfortunately the circumstances surrounding this are not clear. It may have possibly been due to a cancellation of an appointment which enabled your relative to book into an earlier slot? If you would like the practice to look into this matter in more depth individually, please do get in touch with the practice by either completing the online complaints form via our website or by contacting the surgery and raising your complaint verbally. Inspire Health endeavour to provide patients with an exceptional level of care and respect. We are so very sorry to hear of your feelings that this may not have occurred. Warm regards, Inspire Health Management Team
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Review titled Best practise
Rated 5 stars out of 5
by Jezmacd - Posted on 11 January 2024
Went in for treatment had a thorough examination and felt relaxed and well explained all through the procedure then booked in same day for blood test all completed in 1 day excellent work !
Visited January 2024
Review titled Inspire Health - Avenue House Surgery
Replied on 22 February 2024
Dear patient, Thank you for taking the time to review the practice. I am happy to hear that your examination and blood test were dealt with promptly. Many thanks, Reece Operations Manager
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Review titled Helpful, efficient and professional.
Rated 5 stars out of 5
by Andy - Posted on 13 January 2024
Can't fault my experience recently at Avenue House. I submitted a medical request and although I was given a phone appointment a few days later and as a reasonable adjustment due to being autistic I can't generally have phone calls, I messaged them and they rectified this promptly and I got a face to face appointment on the same day that my phone appointment would have been. I had not seen this particular doctor before but she was fantastic. Upbeat, bright, chatty, engaging and clear at explaining things. Got everything sorted out for me, provided no barriers and very efficient with it. Exemplary care and communication to the level of standard that I expect and appreciate. Blood test was arranged for next day which when I arrived for it, the reception team were already fully aware of my adjustments including not to wait in the main waiting area without me even asking. They were on the ball and reliable which was impressive. Nurse taking the bloods was also attentive, seemed to be aware of my needs and handled the session accordingly and again, really impressed with the awareness of my needs, the consistency and this was such a pleasant experience. If every encounter with the practice was like today, and as it should be every time, then I would have no hesitation in recommending this practice as the most professional around. Sadly, this is not the case at the moment but this experience gave me some confidence that the practice may at last be learning from previous mistakes and really making a positive difference to patients experiences and medical care.
Visited January 2024
Review titled Inspire Health - Avenue House Surgery
Replied on 22 February 2024
Dear patient, Many thanks for your review of the practice. We are glad that your experience was good on this occasion and thank you for your comments on the staff. As the NHS changes, we are always trying to make improvements to our services and we hope that you can see this first hand in future encounters. Kind regards, Reece Operations Manager
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Review titled Appointment bookings
Rated 2 stars out of 5
by Anonymous - Posted on 17 January 2024
It is an absolute joke that you are only doing same day appointments now, it is nearly impossible to see a GP, it wasn’t this way before COVID, you will find you are stretched thin because you are not booking advanced appointments. How will you catch serious illnesses before it’s too late if no one can make an appointment? There are thousands of people who are not receiving the treatment they need and are potentially dying because of your inability to organise appointments adequately. Sort it out.
Visited January 2024
Review titled Inspire Health - Avenue House Surgery
Replied on 31 January 2024
Dear patient, Thank you for taking the time to leave your comments and review. I am somewhat saddened and sorry to hear of your frustrations regarding the appointment system. I do however feel your comments are not fully accurate and do not fairly reflect the appointment system in place at Inspire Health. Inspire Health, as with many other practices, have adopted a 'total triage' stance with appointments. This means that all clinical appointment requests are screened and triaged by a GP to offer an appropriate appointment or sign-post to a more suitable service. It is not simply true that the practice offers only 'same-day' appointments and I can confirm that the practice offers both urgent on the day appointments as well as more routine based appointments that are booked in advance. All requests are triaged regardless of urgency and this is to ensure patient safety. Your comments are concerning and wonder if there is more to this matter than your comments suggest. If you would like Inspire Health to look into this matter more specifically for you, please do get in touch with the practice by either telephoneing or completing the online complaint form which can be found on the Inspire Health website. We would of course be happy to address any concerns that you may have. Warm regards, Inspire Health Management Team
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Review titled Efficient
Rated 5 stars out of 5
by Anonymous - Posted on 22 January 2024
Whenever I have contacted the surgery my query has been dealt with promptly and efficiently and today was no exception. The receptionist who contacted me was friendly and efficient. I needed an urgent drug review and had nearly run out of my essential medication. I have an appointment tomorrow. Need I say more.
Visited January 2024
Review titled Inspire Health - Avenue House Surgery
Replied on 31 January 2024
Dear Patient, Thank you for taking the time to leave your review and lovely comments. I am so very pleased to hear you have always found the services has been to your satisfaction. I will ensure your feedback is fed back to the team! Warm regards, Jamie Inspire Health Management Team
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Review titled Feel so much better - thank you
Rated 5 stars out of 5
by Catherine - Posted on 10 January 2024
Thank you for taking the time to talk to me on the telephone, I feel so much better just talking to the doctor, she didn’t rush the call, she was so helpful and thank you
Visited January 2024
Review titled Inspire Health - Avenue House Surgery
Replied on 31 January 2024
Dear Catherine, Thank you for taking the time to leave your review and positive comments. I am so very pleased to hear you are satisfied following your telephone consultation with the GP. I will ensure your comments are fed back to the team! Warm regards, Jamie Inspire Health Management Team
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 11 January 2024
I've had no problems with the care I have received from the doctors at Inspire Health. The staff are helpful and friendly. As with most places with increased demand and limited resources, getting through on the phone can sometimes take longer than expected. I've not had any problems requesting an appointment using the online system. Happy with the service and care I have received from Inspire Health.
Visited January 2024
Review titled Inspire Health - Avenue House Surgery
Replied on 23 February 2024
Dear patient, Thank you for review of the practice. It is great to hear of another success with the online system. Thank you for commenting on our helpful team and that you are happy with the care that you receive, it is well appreciated in the practice. Thank you for addressing the telephones and that it is a wider issue than the practice itself. Our team work hard to answer calls as quickly and efficiently as possible. Sincerely, Reece Operations Manager
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Review titled Refused to offer care plan for chronic illness
Rated 1 star out of 5
by AJS - Posted on 06 January 2024
Wrote to the practice twice (first letter was not responded to) asking them to provide an annual review for Myalgic Encephalomyelitis / Long Covid type illness as specified and recommended in the National Institute for Health and Care Excellence guidelines. After a partner meeting, they declined to offer me something as rudimentary as a one off short appointment once a year to review my chronic health condition. This sends a clear message that my health is a side issue to Inspire Health and a clear message that recommended clinical guidelines, although not legally binding, are rebutted in favour of an easier life.
Visited January 2024
Review titled Inspire Health - Avenue House Surgery
Replied on 31 January 2024
Dear Patient, Patients with conditions such as CFS and ME may certainly book an appointment with their GP regarding their health condition, however it is recognized nationally that CFS / ME care is better managed by Secondary Care specialists rather than by Primary Care. Our patients with CFS / ME are therefore offered referral to the specialist CFS / ME service in Sheffield for their ongoing care, plans and reviews, which they may choose to attend or decline as they wish. Your above message refers to the NICE recommended GP review of patients' Care Plans, not the health condition itself. Surgeries in Derbyshire are not commissioned to create or review these plans and in the current NHS climate it is not possible to provide extra services without there being a detriment to core services. If a surgery was in a position to undertake some extra services, it would be difficult to determine which of the many hundreds of NICE guidelines to agree to and which to continue not to provide whilst maintaining fairness and equality between patients and their health conditions. You would have been informed by the surgery in writing that you had requested a non-commissioned service, hence this being the reason for your request being declined. We do not feel the above review fairly reflects the circumstances surrounding CFS / ME Care Plans and reviews, however we are very sorry that you are dissatisfied at Inspire Health being unable to provide you with a non-commissioned service. Kind regards, Inspire Health Management Team
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Review titled Excellent
Rated 5 stars out of 5
by Karen Davies - Posted on 21 December 2023
Although I’ve had the odd glip with this surgery …. On the whole they are pretty good. Reception girls always pleasant and when you can get an appointment the Drs are very helpful
Visited December 2023
Review titled Inspire Health - Avenue House Surgery
Replied on 09 January 2024
Dear Karen, Thank you for taking the time to leave your lovely comments and positive review. I will make sure this is passed along to the team. Warm regards, Inspire Health Management Team