Inspire Health - Avenue House Surgery
109 Saltergate, Chesterfield, Derbyshire, S40 1LEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Absolutely Ridiculous
Rated 1 star out of 5
by Kevin Hollindale - Posted on 06 December 2023
Phoned the surgery for an appointment to see a certain Dr who understands my condition. It was an early morning call, and obviously the call wait time was 35 minutes. When I finally got through I was told the appointments were at full capacity and to call back another day, and this was only 30 minutes after the lines opened. I asked the call taker if I could make an appointment in the next week or so, but she explained that I could only make an appointment for the same day. But my reason wasn't an emergency and to call back the next day. What amuses me is the fact that in the waiting room, there never seems to be more than 4 patients waiting. This at one time was the best surgery in Chesterfield, and people only gave praise to the practice. But what a different story it is now. Since it has changed its name to inspire health the practice has gone down hill rapidly. I just hope the top brass at the NHS know how they are operating, they don't give a stuff with regards patient care. I'd strongly recommend the QCC need to look into the ongoings at inspire health, and the poor service they provide. I was told two weeks ago by a certain Dr to loose weight by fasting for 6 hrs a day then extend it to 12 hrs thereafter. Couldn't believe what I was hearing seeing as I am diabetic. This surgery still wants to operate as they were during the Covid pandemic. It's ridiculous.
Visited December 2023
Review titled Inspire Health - Avenue House Surgery
Replied on 09 January 2024
Dear Kevin, Thank you for taking the time to leave your review and comments. We are so very to hear of your frustrations and concerns. At present, all clinical appointment requests are triaged to ensure patients are receiving the correct level of care in an appropriate time frame. Unfortunately, as with any practice, there must be a limit / capacity to this and the GP is unable to triage an unlimited number of requests. We do however understand your frustration regarding the booking of routine appointments and are actively looking to implement a separate period of time in which patients can make contact for more routine appointments. We will of course advise all patients when this comes into effect. In regard to your comments regarding the waiting room and the number of people sat waiting at any given time. Please bare in mind that many clinicians still undertake a large number of telephone consultations and therefore whilst the waiting rooms may not look busy, the clinicians are still very much hard at work. We are so very saddened to hear you feel Inspire Health simply does not care. If you would like the practice to look into this matter as an individual complaint, please do get in touch via the complaints form found on our website or by ringing the surgery to raise your complaint verbally. Warm regards, Inspire Health Management Team
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Review titled Excellent mental health support
Rated 5 stars out of 5
by Anonymous - Posted on 10 November 2023
I have struggled with my mental health throughout my life. In the past few weeks I found myself in a very bad place. My GP arranged for crisis support and medication on the same day as well as providing me with details for longer-term counselling services. I have found my GP to be extremely supportive and very easy to talk to. Thanks to their intervention I have hope that I can turn a corner. I am immensely grateful for their help, and feel very lucky to have access to these services.
Visited November 2023
Review titled Inspire Health - Avenue House Surgery
Replied on 09 January 2024
Dear Patient, Thank you for taking the time to leave your comments and review of the practice. We are so very pleased to hear of your positive experience and the support offered. Please do continue to come to us for support if you ever require this. Warm regards, Inspire Health Management Team
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Review titled Nice friendly practice
Rated 5 stars out of 5
by Paul Whiting - Posted on 29 November 2023
My experience has always been good, all the staff are very helpful and accommodating. The Doctors I have seen have been nothing other than professional and helpful. A first class practice
Visited November 2023
Review titled Inspire Health - Avenue House Surgery
Replied on 09 January 2024
Dear Paul, Thank you for taking the time to leave your lovely comments and positive review. We are so very pleased to hear you are satisfied with the service and care provided. I will ensure your comments are fed back to the team. Warm regards, Inspire Health Management Team
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Review titled Very helpful
Rated 4 stars out of 5
by Anonymous - Posted on 25 November 2023
Always get back to me and can solve things over the phone which is helpful has I'm working most of the time.
Visited November 2023
Review titled Inspire Health - Avenue House Surgery
Replied on 09 January 2024
Dear valued patient, Thank you for taking the time to leave your positive review and comments. We will ensure this is provided to the team. Warm regards, Inspire Health Management Team
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Review titled Great Practice
Rated 5 stars out of 5
by Simon Nicholson - Posted on 28 November 2023
Thanks for ringing me and explaining the two options available to help my medical condition extremely helpful Many thanks Simon
Visited November 2023
Review titled Inspire Health - Avenue House Surgery
Replied on 09 January 2024
Dear Simon, Thank you for taking the time to leave your comments and positive review. I will make sure this is passed to the Inspire Team! Warm regards, Inspire Health Management Team
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Review titled Abysmal
Rated 1 star out of 5
by Andy - Posted on 12 November 2023
Communication and support needs for autistic patients dangerously inadequate. Mistakes and admin errors frequently made. Incapable of learning from complaints and improving as a result, continually making the same mistakes repeatedly. Some aspects of clinical care questionable by some GPs. Far too casual and settled with their lot here and no desire or passion to improve patient care.
Visited October 2023
Review titled Inspire Health - Avenue House Surgery
Replied on 16 January 2024
Dear Andy, Thank you for taking the time to leave your review and comments. We are sorry to hear of your frustrations with the surgery. If you have not already raised these concerns directly to the practice, we would urge you to do so. All Inspire Health staff, both clinical and administrative, undertake regular training across all aspects of their roles in order to provide the best care possible and we are saddened to hear of your views. Warm regards, Inspire Health Management Team
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Review titled Amazing practice
Rated 5 stars out of 5
by Louise Fletcher - Posted on 25 October 2023
Felt listened too, my appointment wasn't rushed at all and i left feeling relieved and at ease that my best interests were taken into account
Visited October 2023
Review titled Inspire Health - Avenue House Surgery
Replied on 10 November 2023
Dear Louise, Thank you for taking the time to leave your lovely feedback. I am so very please to hear that you are satisfied with the level of care provided and that you were confident in this. Please be assured I will feedback your lovely comments to the team. Warm regards, Jamie Luckman Patient Liaison Lead & Complaints Manager Inspire Health Management Team
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Review titled Excellent service
Rated 4 stars out of 5
by Jot - Posted on 03 November 2023
I was seen same day and got some advice, this was then followed up by a phone call with a further recommendation. Another phone call was made to ensure that I was ok and to check in case any further was required.
Visited October 2023
Review titled Inspire Health - Avenue House Surgery
Replied on 10 November 2023
Dear patient, Thank you for taking the time to leave your positive review. I am so very pleased to hear of your experience and that you are pleased with the care provided as well as the aftercare also. I will ensure this feedback is passed on to the team. Warm regards, Inspire Health Management Team
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Review titled Fantastic Doctor/ Nurse and receptionist.
Rated 5 stars out of 5
by Robert Armitage - Posted on 10 October 2023
From start to finish amazing service thanks Can not recommend this practice enough. My thanks. Even the Dents chemist were amazing and all under on roof
Visited October 2023
Review titled Inspire Health - Avenue House Surgery
Replied on 10 November 2023
Dear Robert, Thank you for taking the time to leave your positive review. We are so very pleased to hear of your warm comments and we are glad you are satisfied with the care and service provided. I will ensure your feedback is passed to the team and also verbally to Dents Pharmacy staff. Warm regards, Jamie Inspire Health Management Team
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Review titled Seen quickly
Rated 5 stars out of 5
by Anonymous - Posted on 08 September 2023
I wasn’t keen on the new online service for registering for an appointment, however - the first time I used it, I filled in my details and symptoms and received a call back within two minutes. I was seen by 9:35am and was picking up my antibiotics shortly afterwards. A perfect experience and I’m grateful to everyone involved. I appreciate this may not be the case on every occasion, but this time the system worked exactly as intended.
Visited September 2023
Review titled Inspire Health - Avenue House Surgery
Replied on 10 November 2023
Dear patient, Thank you for taking the time to leave your positive review. We fully understand patient's anxieties with the new online service for appointments however we truly believe that patients are receiving the appropriate care in the appropriate timeframe clinically. We are glad to hear that you have found this system suitable to your needs and very efficient. I will ensure this is fed back to the team. Warm regards, Inspire Health Management Team