Inspire Health - Avenue House Surgery
109 Saltergate, Chesterfield, Derbyshire, S40 1LEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Inaccessible when trying to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 13 September 2023
Tried on line for 4 days, all appointments of any kind have been suspended. Tried ringing, the receptionist could not be more uninterested. I ask how to make an appointment because online was impossible. I was asked to self diagnose, when I pointed out I had no medical training so I could only describe my symptoms, she told me ring 111 or go to the hospital as they were closing early ! What exactly do they do here if they are not prepared to help people and just advise to go elsewhere ?
Visited September 2023
Review titled Inspire Health - Avenue House Surgery
Replied on 10 November 2023
Dear patient, Thank you for taking the time to provide us with your feedback. These comments somewhat concern me as this is not the level of service Inspire Health strives to provide our patients. I do wonder if there is more to this matter however I am unable to look into this currently as no details have been provided. If you would like us to look into this matter further, please do get in touch by contacting the surgery or by heading to the Inspire Health website and completing either a feedback form or complaint form which can be found under the 'contact us' section. I wonder if on this occasion, the appointment capacity had been reached for the day and therefore we would have been unable to provide an appointment. If this was the case, then providing a patient with another form of appropriate care is imperative. I am pleased to hear that the receptionist you spoke with did advise that contacting 111 and ensured you were provided an option. Warm regards, Inspire Health Management Team
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Review titled Really excellent GP service
Rated 5 stars out of 5
by Jane Cotton - Posted on 21 September 2023
I received a quick appointment after using the online service, after being extremely worried about a medical problem. The medic who saw me immediately requested a scan & blood tests, really excellent service. It is much appreciated.
Visited September 2023
Review titled Inspire Health - Avenue House Surgery
Replied on 10 November 2023
Dear Jayne, Thank you for taking the time to submit these lovely comments. I am so very pleased to hear Inspire Health looked after you and supported you by providing an excellent level of care. I of course hope your worries have since been addressed and resolved but if you do require further support from the practice, please do get in touch. Warm regards, Inspire Health Management Team
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Review titled Good practice
Rated 5 stars out of 5
by Karen Robinson - Posted on 18 September 2023
Did an online questionnaire telling dr of my symptoms and got an appointment that morning. Seen someone at surgery and they checked me over, been given antibiotics and was told if thing’s get worse to call back and make another appointment. Sent my prescription to my chosen pharmacy and picked up item straight after I was done in the surgery. Find this a good surgery
Visited September 2023
Review titled Inspire Health - Avenue House Surgery
Replied on 10 November 2023
Dear Karen, Thank you for taking the time to leave your positive review of the practice and your experience. We are so very glad to hear you have found the appointment system suitable to your needs. We are always seeking ways to improve the services we provide and patient feedback is crucial for this to happen. I will ensure your feedback is fed across the team. Warm regards, Inspire Health Management Team
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Review titled Always improving
Rated 5 stars out of 5
by Liz Cook - Posted on 31 August 2023
I’ve seen lots of changes, not just a much improved building, over the last eight years and it all makes for a better treatment. The new system for booking appointments is excellent, that we can look up our own health records, We patients have always been kept informed. The reception staff are always as helpful as possible.
Visited August 2023
Review titled Inspire Health - Avenue House Surgery
Replied on 10 November 2023
Dear Liz, Thank you for taking the time to leave your lovely comments. We are glad to hear that the changes Inspire Health have made in recent years are seen as an improvement. We value patient feedback greatly and do act upon these when submitted. We truly believe a successful practice is one who listens and values their patients comments. I will make sure to have your feedback spread across to the whole team. Kind regards, Inspire Health Management Team
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Review titled Always seen when needed
Rated 5 stars out of 5
by Debbie Ridley - Posted on 07 August 2023
Online form is very easy and both times I have used it, I have had a call back very soon after and both times offered an appointment for my children to be seen. Thank you for being there and all you do
Visited August 2023
Review titled Inspire Health - Avenue House Surgery
Replied on 30 August 2023
Dear Debbie, Thank you for taking the time to leave this positive review. We are so very pleased to hear you found the online form easy and efficient. Thank you for your kind words. It is an absolute pleasure to care for yourself and all of our patients. It is lovely to hear of your personal experience. Kind Regards, Inspire Health Management Team
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Review titled Great Practice
Rated 5 stars out of 5
by Jayne Bingham - Posted on 04 September 2023
Very easy to make an appointment, very accommodating great service. Easy on line system to use with same data follow up.
Visited August 2023
Review titled Inspire Health - Avenue House Surgery
Replied on 10 November 2023
Dear Jayne, Thank you for taking the time to leave your lovely comments. I will pass this feedback on to the team! Kind regards, Inspire Health Management Team
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Review titled Excellent Service
Rated 3 stars out of 5
by Mr Reeve - Posted on 29 August 2023
Appointment with the nurse practitioner was great. Very friendly, thorough and explained all issues clearly and the appropriate treatment. Understood my concerns as I have multiple health issues to contend with. Absolutely top drawer.
Visited August 2023
Review titled Inspire Health - Avenue House Surgery
Replied on 30 August 2023
Dear Mr Reeve, Thank you for taking the time to leave this positive review. We are so very pleased to hear of your positive comments regarding a recent Nurse appointment. We will make sure this is fed back to the nursing team! Kind Regards, Inspire Health Management Team
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Review titled Helpful and quick
Rated 4 stars out of 5
by Elizabeth hubbard - Posted on 14 August 2023
I can get migraines and need to take migraleve but can’t take to United States unless prescribed. I usually manage by avoiding triggers but migraleve is essential if aura starts. I usually buy it over the counter to save doctor needing to be involved. I requested a prescription for travelling snd it was done within three hours and dispensed tonight. I thought it might take weeks or that I might have to go private so I’m hugtt et my grateful for brilliant response by surgery.
Visited August 2023
Review titled Inspire Health - Avenue House Surgery
Replied on 30 August 2023
Dear Elizabeth, Thank you for taking the time to leave this positive review. We are so very pleased to hear that you are satisfied with the service you have received from Inspire Health. We hope you enjoyed your trip to the United States. I can speak on behalf of all the management team in saying, we wished you had taken us with you! Kind Regards, Inspire Health Management Team
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Review titled Very good practice.
Rated 5 stars out of 5
by Janette Hopkins - Posted on 02 August 2023
Quick response from surgery after submitting my online request for health care assistance. Doctor clearly explained to me - by phone - what my medical condition was and has prescribed appropriate medication and how to administer it. Very helpful and courteous conversation.
Visited August 2023
Review titled Inspire Health - Avenue House Surgery
Replied on 30 August 2023
Dear Janette, Thank you for taking the time to leave this positive review. We are so very pleased to hear of your positive experience with the GP and also the appointment system. We will make sure this is fed back to the team. Kind Regards, Inspire Health Management Team
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Review titled Cnical
Rated 1 star out of 5
by Anonymous - Posted on 23 August 2023
We are treated like cattle. "Go online at 0730" to make an appointment. Can't get through and then eventually it closes because of "capacity". Phone to be told "everything is full" and no, you can't book an advance appointment. If this was to operate in the 'real' world, the business would have closed years ago. People are becoming seriously ill because of disappearing GP care.
Visited August 2023
Review titled Inspire Health - Avenue House Surgery
Replied on 30 August 2023
Dear Patient, We are so very sorry to hear that you feel this way. Unfortunately, the problems you have described sound like the general challenged that are being faced nation-wide in regard to appointment availability and capacity. Please be assured we are working very hard to ensure all patients are receiving the appropriate care within a safe timescale. If you would like us to look into this matter further for you, on a more individual basis, please do get in touch via either our feedback form or complaints form which can be found on our website. Kind Regards, Inspire Health Management Team