Inspire Health
109 Saltergate, Chesterfield, Derbyshire, S40 1LEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Abysmal
Rated 1 star out of 5
by Andy - Posted on 12 November 2023
Communication and support needs for autistic patients dangerously inadequate. Mistakes and admin errors frequently made. Incapable of learning from complaints and improving as a result, continually making the same mistakes repeatedly. Some aspects of clinical care questionable by some GPs. Far too casual and settled with their lot here and no desire or passion to improve patient care.
Visited October 2023
Review titled Inspire Health
Replied on 16 January 2024
Dear Andy, Thank you for taking the time to leave your review and comments. We are sorry to hear of your frustrations with the surgery. If you have not already raised these concerns directly to the practice, we would urge you to do so. All Inspire Health staff, both clinical and administrative, undertake regular training across all aspects of their roles in order to provide the best care possible and we are saddened to hear of your views. Warm regards, Inspire Health Management Team
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Review titled Amazing practice
Rated 5 stars out of 5
by Louise Fletcher - Posted on 25 October 2023
Felt listened too, my appointment wasn't rushed at all and i left feeling relieved and at ease that my best interests were taken into account
Visited October 2023
Review titled Inspire Health
Replied on 10 November 2023
Dear Louise, Thank you for taking the time to leave your lovely feedback. I am so very please to hear that you are satisfied with the level of care provided and that you were confident in this. Please be assured I will feedback your lovely comments to the team. Warm regards, Jamie Luckman Patient Liaison Lead & Complaints Manager Inspire Health Management Team
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Review titled Excellent service
Rated 4 stars out of 5
by Jot - Posted on 03 November 2023
I was seen same day and got some advice, this was then followed up by a phone call with a further recommendation. Another phone call was made to ensure that I was ok and to check in case any further was required.
Visited October 2023
Review titled Inspire Health
Replied on 10 November 2023
Dear patient, Thank you for taking the time to leave your positive review. I am so very pleased to hear of your experience and that you are pleased with the care provided as well as the aftercare also. I will ensure this feedback is passed on to the team. Warm regards, Inspire Health Management Team
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Review titled Fantastic Doctor/ Nurse and receptionist.
Rated 5 stars out of 5
by Robert Armitage - Posted on 10 October 2023
From start to finish amazing service thanks Can not recommend this practice enough. My thanks. Even the Dents chemist were amazing and all under on roof
Visited October 2023
Review titled Inspire Health
Replied on 10 November 2023
Dear Robert, Thank you for taking the time to leave your positive review. We are so very pleased to hear of your warm comments and we are glad you are satisfied with the care and service provided. I will ensure your feedback is passed to the team and also verbally to Dents Pharmacy staff. Warm regards, Jamie Inspire Health Management Team
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Review titled Seen quickly
Rated 5 stars out of 5
by Anonymous - Posted on 08 September 2023
I wasn’t keen on the new online service for registering for an appointment, however - the first time I used it, I filled in my details and symptoms and received a call back within two minutes. I was seen by 9:35am and was picking up my antibiotics shortly afterwards. A perfect experience and I’m grateful to everyone involved. I appreciate this may not be the case on every occasion, but this time the system worked exactly as intended.
Visited September 2023
Review titled Inspire Health
Replied on 10 November 2023
Dear patient, Thank you for taking the time to leave your positive review. We fully understand patient's anxieties with the new online service for appointments however we truly believe that patients are receiving the appropriate care in the appropriate timeframe clinically. We are glad to hear that you have found this system suitable to your needs and very efficient. I will ensure this is fed back to the team. Warm regards, Inspire Health Management Team
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Review titled Inaccessible when trying to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 13 September 2023
Tried on line for 4 days, all appointments of any kind have been suspended. Tried ringing, the receptionist could not be more uninterested. I ask how to make an appointment because online was impossible. I was asked to self diagnose, when I pointed out I had no medical training so I could only describe my symptoms, she told me ring 111 or go to the hospital as they were closing early ! What exactly do they do here if they are not prepared to help people and just advise to go elsewhere ?
Visited September 2023
Review titled Inspire Health
Replied on 10 November 2023
Dear patient, Thank you for taking the time to provide us with your feedback. These comments somewhat concern me as this is not the level of service Inspire Health strives to provide our patients. I do wonder if there is more to this matter however I am unable to look into this currently as no details have been provided. If you would like us to look into this matter further, please do get in touch by contacting the surgery or by heading to the Inspire Health website and completing either a feedback form or complaint form which can be found under the 'contact us' section. I wonder if on this occasion, the appointment capacity had been reached for the day and therefore we would have been unable to provide an appointment. If this was the case, then providing a patient with another form of appropriate care is imperative. I am pleased to hear that the receptionist you spoke with did advise that contacting 111 and ensured you were provided an option. Warm regards, Inspire Health Management Team
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Review titled Really excellent GP service
Rated 5 stars out of 5
by Jane Cotton - Posted on 21 September 2023
I received a quick appointment after using the online service, after being extremely worried about a medical problem. The medic who saw me immediately requested a scan & blood tests, really excellent service. It is much appreciated.
Visited September 2023
Review titled Inspire Health
Replied on 10 November 2023
Dear Jayne, Thank you for taking the time to submit these lovely comments. I am so very pleased to hear Inspire Health looked after you and supported you by providing an excellent level of care. I of course hope your worries have since been addressed and resolved but if you do require further support from the practice, please do get in touch. Warm regards, Inspire Health Management Team
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Review titled Good practice
Rated 5 stars out of 5
by Karen Robinson - Posted on 18 September 2023
Did an online questionnaire telling dr of my symptoms and got an appointment that morning. Seen someone at surgery and they checked me over, been given antibiotics and was told if thing’s get worse to call back and make another appointment. Sent my prescription to my chosen pharmacy and picked up item straight after I was done in the surgery. Find this a good surgery
Visited September 2023
Review titled Inspire Health
Replied on 10 November 2023
Dear Karen, Thank you for taking the time to leave your positive review of the practice and your experience. We are so very glad to hear you have found the appointment system suitable to your needs. We are always seeking ways to improve the services we provide and patient feedback is crucial for this to happen. I will ensure your feedback is fed across the team. Warm regards, Inspire Health Management Team
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Review titled Always improving
Rated 5 stars out of 5
by Liz Cook - Posted on 31 August 2023
I’ve seen lots of changes, not just a much improved building, over the last eight years and it all makes for a better treatment. The new system for booking appointments is excellent, that we can look up our own health records, We patients have always been kept informed. The reception staff are always as helpful as possible.
Visited August 2023
Review titled Inspire Health
Replied on 10 November 2023
Dear Liz, Thank you for taking the time to leave your lovely comments. We are glad to hear that the changes Inspire Health have made in recent years are seen as an improvement. We value patient feedback greatly and do act upon these when submitted. We truly believe a successful practice is one who listens and values their patients comments. I will make sure to have your feedback spread across to the whole team. Kind regards, Inspire Health Management Team
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Review titled Always seen when needed
Rated 5 stars out of 5
by Debbie Ridley - Posted on 07 August 2023
Online form is very easy and both times I have used it, I have had a call back very soon after and both times offered an appointment for my children to be seen. Thank you for being there and all you do
Visited August 2023
Review titled Inspire Health
Replied on 30 August 2023
Dear Debbie, Thank you for taking the time to leave this positive review. We are so very pleased to hear you found the online form easy and efficient. Thank you for your kind words. It is an absolute pleasure to care for yourself and all of our patients. It is lovely to hear of your personal experience. Kind Regards, Inspire Health Management Team