Inspire Health
109 Saltergate, Chesterfield, Derbyshire, S40 1LEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Efficient
Rated 5 stars out of 5
by Anonymous - Posted on 22 January 2024
Whenever I have contacted the surgery my query has been dealt with promptly and efficiently and today was no exception. The receptionist who contacted me was friendly and efficient. I needed an urgent drug review and had nearly run out of my essential medication. I have an appointment tomorrow. Need I say more.
Visited January 2024
Review titled Inspire Health
Replied on 31 January 2024
Dear Patient, Thank you for taking the time to leave your review and lovely comments. I am so very pleased to hear you have always found the services has been to your satisfaction. I will ensure your feedback is fed back to the team! Warm regards, Jamie Inspire Health Management Team
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Review titled Feel so much better - thank you
Rated 5 stars out of 5
by Catherine - Posted on 10 January 2024
Thank you for taking the time to talk to me on the telephone, I feel so much better just talking to the doctor, she didn’t rush the call, she was so helpful and thank you
Visited January 2024
Review titled Inspire Health
Replied on 31 January 2024
Dear Catherine, Thank you for taking the time to leave your review and positive comments. I am so very pleased to hear you are satisfied following your telephone consultation with the GP. I will ensure your comments are fed back to the team! Warm regards, Jamie Inspire Health Management Team
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 11 January 2024
I've had no problems with the care I have received from the doctors at Inspire Health. The staff are helpful and friendly. As with most places with increased demand and limited resources, getting through on the phone can sometimes take longer than expected. I've not had any problems requesting an appointment using the online system. Happy with the service and care I have received from Inspire Health.
Visited January 2024
Review titled Inspire Health
Replied on 23 February 2024
Dear patient, Thank you for review of the practice. It is great to hear of another success with the online system. Thank you for commenting on our helpful team and that you are happy with the care that you receive, it is well appreciated in the practice. Thank you for addressing the telephones and that it is a wider issue than the practice itself. Our team work hard to answer calls as quickly and efficiently as possible. Sincerely, Reece Operations Manager
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Review titled Refused to offer care plan for chronic illness
Rated 1 star out of 5
by AJS - Posted on 06 January 2024
Wrote to the practice twice (first letter was not responded to) asking them to provide an annual review for Myalgic Encephalomyelitis / Long Covid type illness as specified and recommended in the National Institute for Health and Care Excellence guidelines. After a partner meeting, they declined to offer me something as rudimentary as a one off short appointment once a year to review my chronic health condition. This sends a clear message that my health is a side issue to Inspire Health and a clear message that recommended clinical guidelines, although not legally binding, are rebutted in favour of an easier life.
Visited January 2024
Review titled Inspire Health
Replied on 31 January 2024
Dear Patient, Patients with conditions such as CFS and ME may certainly book an appointment with their GP regarding their health condition, however it is recognized nationally that CFS / ME care is better managed by Secondary Care specialists rather than by Primary Care. Our patients with CFS / ME are therefore offered referral to the specialist CFS / ME service in Sheffield for their ongoing care, plans and reviews, which they may choose to attend or decline as they wish. Your above message refers to the NICE recommended GP review of patients' Care Plans, not the health condition itself. Surgeries in Derbyshire are not commissioned to create or review these plans and in the current NHS climate it is not possible to provide extra services without there being a detriment to core services. If a surgery was in a position to undertake some extra services, it would be difficult to determine which of the many hundreds of NICE guidelines to agree to and which to continue not to provide whilst maintaining fairness and equality between patients and their health conditions. You would have been informed by the surgery in writing that you had requested a non-commissioned service, hence this being the reason for your request being declined. We do not feel the above review fairly reflects the circumstances surrounding CFS / ME Care Plans and reviews, however we are very sorry that you are dissatisfied at Inspire Health being unable to provide you with a non-commissioned service. Kind regards, Inspire Health Management Team
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Review titled Excellent
Rated 5 stars out of 5
by Karen Davies - Posted on 21 December 2023
Although I’ve had the odd glip with this surgery …. On the whole they are pretty good. Reception girls always pleasant and when you can get an appointment the Drs are very helpful
Visited December 2023
Review titled Inspire Health
Replied on 09 January 2024
Dear Karen, Thank you for taking the time to leave your lovely comments and positive review. I will make sure this is passed along to the team. Warm regards, Inspire Health Management Team
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Review titled Absolutely Ridiculous
Rated 1 star out of 5
by Kevin Hollindale - Posted on 06 December 2023
Phoned the surgery for an appointment to see a certain Dr who understands my condition. It was an early morning call, and obviously the call wait time was 35 minutes. When I finally got through I was told the appointments were at full capacity and to call back another day, and this was only 30 minutes after the lines opened. I asked the call taker if I could make an appointment in the next week or so, but she explained that I could only make an appointment for the same day. But my reason wasn't an emergency and to call back the next day. What amuses me is the fact that in the waiting room, there never seems to be more than 4 patients waiting. This at one time was the best surgery in Chesterfield, and people only gave praise to the practice. But what a different story it is now. Since it has changed its name to inspire health the practice has gone down hill rapidly. I just hope the top brass at the NHS know how they are operating, they don't give a stuff with regards patient care. I'd strongly recommend the QCC need to look into the ongoings at inspire health, and the poor service they provide. I was told two weeks ago by a certain Dr to loose weight by fasting for 6 hrs a day then extend it to 12 hrs thereafter. Couldn't believe what I was hearing seeing as I am diabetic. This surgery still wants to operate as they were during the Covid pandemic. It's ridiculous.
Visited December 2023
Review titled Inspire Health
Replied on 09 January 2024
Dear Kevin, Thank you for taking the time to leave your review and comments. We are so very to hear of your frustrations and concerns. At present, all clinical appointment requests are triaged to ensure patients are receiving the correct level of care in an appropriate time frame. Unfortunately, as with any practice, there must be a limit / capacity to this and the GP is unable to triage an unlimited number of requests. We do however understand your frustration regarding the booking of routine appointments and are actively looking to implement a separate period of time in which patients can make contact for more routine appointments. We will of course advise all patients when this comes into effect. In regard to your comments regarding the waiting room and the number of people sat waiting at any given time. Please bare in mind that many clinicians still undertake a large number of telephone consultations and therefore whilst the waiting rooms may not look busy, the clinicians are still very much hard at work. We are so very saddened to hear you feel Inspire Health simply does not care. If you would like the practice to look into this matter as an individual complaint, please do get in touch via the complaints form found on our website or by ringing the surgery to raise your complaint verbally. Warm regards, Inspire Health Management Team
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Review titled Excellent mental health support
Rated 5 stars out of 5
by Anonymous - Posted on 10 November 2023
I have struggled with my mental health throughout my life. In the past few weeks I found myself in a very bad place. My GP arranged for crisis support and medication on the same day as well as providing me with details for longer-term counselling services. I have found my GP to be extremely supportive and very easy to talk to. Thanks to their intervention I have hope that I can turn a corner. I am immensely grateful for their help, and feel very lucky to have access to these services.
Visited November 2023
Review titled Inspire Health
Replied on 09 January 2024
Dear Patient, Thank you for taking the time to leave your comments and review of the practice. We are so very pleased to hear of your positive experience and the support offered. Please do continue to come to us for support if you ever require this. Warm regards, Inspire Health Management Team
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Review titled Nice friendly practice
Rated 5 stars out of 5
by Paul Whiting - Posted on 29 November 2023
My experience has always been good, all the staff are very helpful and accommodating. The Doctors I have seen have been nothing other than professional and helpful. A first class practice
Visited November 2023
Review titled Inspire Health
Replied on 09 January 2024
Dear Paul, Thank you for taking the time to leave your lovely comments and positive review. We are so very pleased to hear you are satisfied with the service and care provided. I will ensure your comments are fed back to the team. Warm regards, Inspire Health Management Team
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Review titled Very helpful
Rated 4 stars out of 5
by Anonymous - Posted on 25 November 2023
Always get back to me and can solve things over the phone which is helpful has I'm working most of the time.
Visited November 2023
Review titled Inspire Health
Replied on 09 January 2024
Dear valued patient, Thank you for taking the time to leave your positive review and comments. We will ensure this is provided to the team. Warm regards, Inspire Health Management Team
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Review titled Great Practice
Rated 5 stars out of 5
by Simon Nicholson - Posted on 28 November 2023
Thanks for ringing me and explaining the two options available to help my medical condition extremely helpful Many thanks Simon
Visited November 2023
Review titled Inspire Health
Replied on 09 January 2024
Dear Simon, Thank you for taking the time to leave your comments and positive review. I will make sure this is passed to the Inspire Team! Warm regards, Inspire Health Management Team