Ireland Wood Surgery
Iveson Approach, Leeds, West Yorkshire, LS16 6FRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Amazing practice
Rated 5 stars out of 5
by Anonymous - Posted on 17 October 2024
I find it hard to understand the negative reviews on this practice. The staff are lovely and I have never had any issues getting an appointment when I needed it. I've recently witnessed the appalling way patients speak to the receptionists and can't believe what they have to put up with. You'd think after covid that we could be kinder and appreciate the nhs but apparently that has gone completely out the window. I saw a patient shouting in reception this week and being extremely rude to a lady who was just trying to help him. She handled it well but was clearly upset by the experience. Thank you to everyone at Ireland Wood surgery for working so hard. Some patients actually appreciate everything you do
Visited October 2024
Ireland Wood Surgery has not yet replied.
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Review titled Terrible unhelpful receptionists
Rated 1 star out of 5
by Joanne Smith - Posted on 21 October 2024
I was on hold for 45 minutes with an urgent medical need. I have emphysema and asthma, copd. One got a chest infection and need antibiotics urgently. I was told sorry no appointments until 5 of November. No Telephone appts but try ringing again at 8am tomorrow! Wow!! She made me so anxious and distressed I felt even more unwell. Dismissed even when I told her the urgent nature of my need to talk to gp. Why take all my details of there's no appointment for weeks. Why tell me to try again in the morning? I am shocked at this! How uncaring and unprofessional when reception staff are usually so helpful.
Visited October 2024
Ireland Wood Surgery has not yet replied.
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Review titled awesome service at the eye clinic
Rated 4 stars out of 5
by Daxa Patel - Posted on 17 September 2024
I was seen by the GP eye specialist at the eye clinic at Ireland wood in Leeds. The whole process from receipt of the appointment, to the actual consultation itself was seamless and very professional. Even waiting in the waiting area felt was a calm experience. The GP was very knowledgeable, caring and thorough. The receptionist was very pleasant and the overall experience was 10 out of 10. Highly recommended.
Visited September 2024
Ireland Wood Surgery has not yet replied.
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Review titled Receptionist
Rated 1 star out of 5
by Anonymous - Posted on 16 September 2024
I was unable to make an appointment that suited me. The receptionist was not very helpful. Then I had to have minor surgery on my leg which meant I could not attend. I told her this but ignored my email and sent another appointment on the same day as my operation then threatened to discharge me for not obeying her orders. I also explained that I needed an afternoon appointment which she ignored. Your doctors may be first class but I will never know because I am not prepared to deal with this level of disrespect
Visited September 2024
Ireland Wood Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Andrew Thornton - Posted on 24 August 2024
I had an appointment on Saturday 24/08/204 with the Dr. He was a lovely man. Felt very at ease when discussing my issue. Never felt rushed and he listened to all my concerns.
Visited August 2024
Review titled Ireland Wood Surgery
Replied on 27 August 2024
Thank you very much for leaving this review - you were seen by a GP working for the Ireland Wood Hub as this was on a Saturday. I have sent this review onto the hub team as they will be very pleased to receive it. Kind Regards Freya Keith Practice Manager Ireland Wood Surgery Ireland Wood and Horsforth Medical Practice
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Review titled IT System
Rated 3 stars out of 5
by Paul Fletcher - Posted on 08 September 2024
I have had access to all my medical records, test results, repeat medications and appointments for several years. Since you 'updated' your IT system I can no longer access any of my records. I have been personally to the reception desk to ask for pass codes for the new system and I was advised that all patients medical records had been deleted in error and therefore I would have to fill in a new application form for access which I did on the 5th August together with photo ID. It was OK'd by a lady at that time. I was advised I would be sent the new codes within 10 days. I haven't heard a thing since then. Could somebody please check and see what has happened here. Regards. Paul Fletcher
Visited August 2024
Ireland Wood Surgery has not yet replied.
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Review titled Awful
Rated 1 star out of 5
by Emily jones - Posted on 23 July 2024
This surgery used to be wonderful when we first joined, timely appointments, friendly staff. Now wait times just to speak to reception are over 1hr regardless of what time you call. Then when you finally get through one member of the reception team is beyond rude. Currently writing this from the waiting 3oom where my daughter has been waiting over 1hr for her appointment with no communication as to why there is a delay
Visited July 2024
Review titled Ireland Wood Surgery
Replied on 13 August 2024
Dear Emily I am sorry that you feel that the service at the practice has deteriorated during your time as a patient. If you would like to speak to me directly about your concerns I would be more than happy to investigate as per our complaints policy. You can email the practice feedback email account regarding concerns and complaints - this can be found on our practice website. Kind Regards Mrs Freya Keith Practice Manager Ireland Wood and Horsforth Medical Practice
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Review titled Extremely poor service
Rated 1 star out of 5
by Anonymous - Posted on 23 April 2024
Asked to book appointment with doctors from hospital admission. 2 week wait for appointment. Asked by doctor reason visit. Explained situation,while she appeared to be typing up other patients notes. No eye contact until she had finished her work, at which point she looked directly at me with a smile and said " what exactly do you want me to do for you, forget all that you have told me has being going on ,we have 5 minutes ". I almost broke into tears on top of feeling extremely unwell. She then decided I needed a test, which i have no idea what for and said she would get a referral. I have not attended the doctors in years, I attended because I feel desperately unwell and was made to feel I had wasted their time.
Visited April 2024
Review titled Ireland Wood Surgery
Replied on 19 July 2024
Thank you for taking the time to leave this feedback. As you have left this review anonymously, I am unable to investigate. Please contact the practice so that I can investigate what happened and respond to you formally as per our complaints process. Kind Regards Mrs Freya Keith Practice Manager Ireland Wood and Horsforth Medical Practice
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Review titled Reception Staff Appreciation
Rated 5 stars out of 5
by Tracy Brady - Posted on 19 March 2024
I witnessed a Reception Staff team member dealing with a difficult situation, a patient could not speak hardly any English, she was kind, considerate and extremely patient and handled and sorted out the issue admirably.
Visited March 2024
Review titled Ireland Wood Surgery
Replied on 19 July 2024
Thank you very much for taking the time to leave this feedback. Our reception team work under immense pressure in a very challenging role, and it so appreciated when patients take the time to acknowledge a job well done. Kind Regards Mrs Freya Keith Practice Manager Ireland Wood and Horsforth Medical Practice
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 13 July 2023
Cervical screening tests are far from fun, but my experience at Ireland Wood was as good as it could get. The nurse made me feel comfortable, a smaller speculum was already ready as requested, it was over in seconds, I didn't really experience any pain and it was overall a more pleasant experience than my previous screening (which was also a lot better than I had feared). These tests are super important so I'd recommend everyone to go when you receive an invite; it'll likely be a lot less bad than you think. It is stressed that they will do nothing you're not comfortable with and they will make sure you're okay throughout the process.
Visited July 2023
Review titled Ireland Wood Surgery
Replied on 31 July 2023
Thank you for leaving this excellent review of our practice. It is so important that women keep up with their cervical screening and I am so pleased to hear that your experience was positive and that you have made the decision to share this. I hope this will be helpful to patients who are worried about attending for cervical screening. Kind Regards Mrs F Keith Deputy Practice Manager Ireland Wood and Horsforth Medical Practice