Iridium Medical Practice
299 Bordesley Green East, Stechford, Birmingham, West Midlands, B33 8TAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Shocking communication/ customer service
Rated 1 star out of 5
by Sham - Posted on 19 February 2024
Got referred, which subsequently got cancelled. No-one bothered to inform me. In pain for 2 weeks. Called up to be told it had been cancelled and no one bothered to inform me. Practise manager has no customer service skills. Tries to use big words but totally out of context. Then proceeds to cut me off. Absolutely diabolical.
Visited February 2024
Review titled Iridium Medical Practice
Replied on 08 March 2024
Dear Sham, We always aim to deliver a great experience and are sorry to hear that we did not meet your expectations. Thank you for bringing this to our attention. We are happy to look into this if you can email the precise details to iridiummp.experience@nhs.net and our dedicated Patient Experience Team will investigate this further. Kind regards, Practice Management Team
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Review titled Forget call back
Rated 2 stars out of 5
by Anonymous - Posted on 25 January 2024
I had arranged telephone call back on numerous occasions they didn't either call at the times booked or no phone at all why bother
Visited January 2024
Review titled Iridium Medical Practice
Replied on 08 March 2024
Dear Patient, We always aim to deliver a great experience and are sorry to hear that we did not meet your expectations. Thank you for bringing this to our attention. We are happy to look into this if you can email the precise details to iridiummp.experience@nhs.net and our dedicated Patient Experience Team will investigate this further. Kind regards, Practice Management Team
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Review titled Total disgrace
Rated 2 stars out of 5
by Helen Morgan - Posted on 19 January 2024
Spent a whole week calling on a daily basis requesting a call back and received nothing. When I did finally manage to speak to a manager that was a total waste of time. Feel sorry for anyone who is a patient at this surgery.
Visited January 2024
Review titled Iridium Medical Practice
Replied on 25 January 2024
Dear Helen Morgan, We always aim to deliver a great experience, and we are gutted when we don't meet expectations. We apologise for the inconvenience caused. We are happy to look into this further if you can email the precise details to iridiummp.experience@nhs.net and our Dedicated Patient Experience Team will investigate this further. Kind regards Practice Management Team
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Review titled Thank You
Rated 5 stars out of 5
by Carol Rose - Posted on 10 January 2024
Just to say many thanks for the great service received with regard to my shingles vaccination and recent blood test Appointment on time and care received was very good so thank you
Visited January 2024
Review titled Iridium Medical Practice
Replied on 25 January 2024
Dear Carol, Thank you for the positive feedback including a 5 star rating. It is much appreciated. We are glad that you enjoyed your experience with us and care offered by Nurse Afshan Ahmed. She will be happy to know that you enjoyed the service provided. We will share this feedback with her. Kind regards Practice Management Team
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 07 December 2023
I saw the practice nurse today for blood tests and can say it was a lovely experience. The nurse had a calming, caring nature, which made me feel very comfortable. The Practice are lucky to have her. Thank you
Visited December 2023
Review titled Iridium Medical Practice
Replied on 08 March 2024
Dear Patient, Thank you for your positive review. It is much appreciated. We are glad to hear that you enjoyed your experience with us. Our staff have been working really hard to make sure that our patients are getting the best care and we will share your feedback with them. Kind regards, Practice Management Team
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Review titled Good service provided by the nurse
Rated 5 stars out of 5
by Mohammed Ali - Posted on 27 December 2023
Nurse was very polite and took over from another colleague who was on annuals leave, done my blood tests and gave me my measles jab
Visited December 2023
Review titled Iridium Medical Practice
Replied on 08 March 2024
Dear Mohammed Ali,, Thank you for your positive review. It is much appreciated. We are glad to hear that you enjoyed your experience with us. Our staff have been working really hard to make sure that our patients are getting the best care and we will share your feedback with them. Kind regards, Practice Management Team
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Review titled Very efficient
Rated 5 stars out of 5
by Mike - Posted on 21 December 2023
Travel vaccinations delivered very quickly and efficiently, Blood pressure also done No wait , in fact I was seen early
Visited December 2023
Review titled Iridium Medical Practice
Replied on 08 March 2024
Dear Mike, Thank you for your positive review. It is much appreciated. We are glad to hear that you enjoyed your experience with us. Our staff have been working really hard to make sure that our patients are getting the best care and we will share your feedback with them. Kind regards, Practice Management Team
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Review titled excessive wait
Rated 1 star out of 5
by Penelope Dukes - Posted on 25 November 2023
on Friday24/11/2023 i telephoned the surgery and spoke to the receptionist at 9.10am and explained i went to A&E on Wednesday 22/11/23 following a fall and was xrayed and saw an orthopaedic consultant - my right shoulder is fractured. the receptionist text me the email address so i could forward my discharge letter which i did, i explained i needed some stronger pain relief and would also need a sick note for work, she said the doctor wold call me that morning - when i had received no call by 14.10 i called again and the receptionist said i was still on the list to be called about a sick note. i again explained i was in a lot of pain and that was the main purpose of my call. she reiterated i was on the list. i called again at 17.20 and the receptionist said exactly the same as the one at 14.10 suggesting it was just about a sick note and i again said i was in severe pain and had been since late the night before. i was again told i was still on the list. knowing the surgery closed at 18.30 i called again at 18.20 and the recorded message said the surgery was closed. i called 111 and they referred me to the badger clinic at Stockland Green who called me and sent a prescription to the chemist within minutes. while i was on to them the GP finally called at 19.00 almost 10 hours after my initial call to the surgery - he left a message on my voice mail to say if i still needed to speak to someone to call again on Monday! I am appalled that i was left in severe pain for 10 hours - the recoded message while waiting to be answered by the surgery says "... our receptionists who will do their very best to help you" - i take the view the doctor was only told i needed a sick note so i was placed at the bottom of the list - had it just been a sick note that would have been fine but i explained on 3 occasions it was pain relief that was the main purpose of my call. 111 provided sufficient medication to get me through the weekend and on Monday i will have to start trying to speak to a GP all over again. i am now dreading going through the same scenari again
Visited November 2023
Review titled Iridium Medical Practice
Replied on 14 April 2024
Dear Penelope, We always aim to deliver a great experience and are sorry to hear that we did not meet your expectations. Thank you for bringing this to our attention. We are happy to look into this if you can email the precise details to iridiummp.experience@nhs.net and our dedicated Patient Experience Team will investigate this further. Kind regards, Practice Management Team
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Review titled Unprofessional practice
Rated 1 star out of 5
by Anonymous - Posted on 29 November 2023
Would not recommend this surgery to anyone. Abysmal service and terrible wait times. Appointments get cancelled and you are not Informed. The staff are unprofessional and can come across I'll mannered and be littleing. Some doctors are brilliant but the other half of them can be as much use as a chocolate fire guard.
Visited November 2023
Review titled Iridium Medical Practice
Replied on 14 April 2024
Dear Patient, We always aim to deliver a great experience and are sorry to hear that we did not meet your expectations. Thank you for bringing this to our attention. We are happy to look into this if you can email the precise details to iridiummp.experience@nhs.net and our dedicated Patient Experience Team will investigate this further. Kind regards, Practice Management Team
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 18 October 2023
It was easy to book my appointment in the day and the staff was brilliant and vert helpful. I'm very happy with the doctor he was able to help me and make me feel safe because I suffer with social anxiety. I hope he keeps the good work because he's changing people's lives for the better.
Visited October 2023
Review titled Iridium Medical Practice
Replied on 08 March 2024
Dear Patient, Thank you for your positive review. It is much appreciated. We are glad to hear that you enjoyed your experience with us. Our staff have been working really hard to make sure that our patients are getting the best care and we will share your feedback with them. Kind regards, Practice Management Team