Iridium Medical Practice
299 Bordesley Green East, Stechford, Birmingham, West Midlands, B33 8TAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Shahid - Posted on 08 March 2024
Had a pleasant experience at the practice and the staff were really helpful in my appointment. They gave useful advice and ensured that I understood the information being given to me.
Visited March 2024
Review titled Iridium Medical Practice
Replied on 14 April 2024
Dear Shahid, Thank you for your positive review. It is much appreciated. We are glad to hear that you enjoyed your experience with us. Our staff have been working really hard to make sure that our patients are getting the best care and we will share your feedback with them. Kind regards, Practice Management Team
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Review titled Helpful and friendly
Rated 5 stars out of 5
by Anonymous - Posted on 19 March 2024
Very helpful and all the tests were taken thoughtfully and painlessly. Nurse was friendly and very helpful,
Visited March 2024
Review titled Iridium Medical Practice
Replied on 14 April 2024
Dear Patient, Thank you for your positive review. It is much appreciated. We are glad to hear that you enjoyed your experience with us. Our staff have been working really hard to make sure that our patients are getting the best care and we will share your feedback with them. Kind regards, Practice Management Team
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Review titled Awful service again
Rated 1 star out of 5
by Anonymous - Posted on 08 March 2024
After booking an appointment and taking time off work, I had to call up to be rudely spoken to on the phone and eventually cut off due to them removing my appointment after sending a reminder text to me. I am sick of being fobbed off by this doctors surgery, they do not care and are even less accommodating if you have a job!! appalling receptionist again and lack of resolution to my issue
Visited March 2024
Review titled Iridium Medical Practice
Replied on 08 March 2024
Dear Patient, We always aim to deliver a great experience and are sorry to hear that we did not meet your expectations. Thank you for bringing this to our attention. We are happy to look into this if you can email the precise details to iridiummp.experience@nhs.net and our dedicated Patient Experience Team will investigate this further. Kind regards, Practice Management Team
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Review titled Excellent service provided⭐️⭐️⭐️⭐️⭐️
Rated 5 stars out of 5
by Gulfraz khan - Posted on 07 March 2024
The professional I seen today was great, she was very sweet, down to earth and preformed an outstanding job and provided me with an fantastic service, she did her job to the best of her abilities, she looked very experienced in her job, and the atmosphere was very welcoming, she gave me the finest of advise regarding my health issues and gave the the required medication for my cure, these kind of professional’s need to be recognised for the work they do and also the commitment they put towards there work, god bless her and all at iridium medical practice. 💯♥️
Visited March 2024
Review titled Iridium Medical Practice
Replied on 08 March 2024
Dear Gulfraz, Thank you for your positive review. It is much appreciated. We are glad to hear that you enjoyed your experience with us. Our staff have been working really hard to make sure that our patients are getting the best care and we will share your feedback with them. Kind regards, Practice Management Team
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Review titled Really good practice
Rated 5 stars out of 5
by John Booth - Posted on 07 February 2024
Very polite and knowledgeable health care assistant who put me completely at ease and carried out procedures really efficiently.
Visited February 2024
Review titled Iridium Medical Practice
Replied on 08 March 2024
Dear John, Thank you for your positive review. It is much appreciated. We are glad to hear that you enjoyed your experience with us. Our staff have been working really hard to make sure that our patients are getting the best care and we will share your feedback with them. Kind regards, Practice Management Team
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Review titled Rubbish GP
Rated 2 stars out of 5
by Anonymous - Posted on 27 February 2024
I booked a telephone consultation for 11.50 and waited all day for a callback from the gp. No doctor rang even though I called reception twice throughout the day. What is the point of booking an appointment if you are not going to call your patient.
Visited February 2024
Review titled Iridium Medical Practice
Replied on 08 March 2024
Dear Patient, We always aim to deliver a great experience and are sorry to hear that we did not meet your expectations. Thank you for bringing this to our attention. We are happy to look into this if you can email the precise details to iridiummp.experience@nhs.net and our dedicated Patient Experience Team will investigate this further. Kind regards, Practice Management Team
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 22 February 2024
Took my son to see GP on Monday was told he a viral and can't give anything he hand improved by Thursday... booked another appointment for today at 10.30 when we arrived was told to use the tablet screen to book in which I did .Half an hour after the appointment time had lapsed I went the reception desk to enquire what the delay was .only to be told there was no appointment booked for my son after showing them the text confirmation the receptionist disappeared out the back to speak to someone...when she came back she said the doctor had phoned in sick and we should have had an email to say the appointment was cancelled which obviously I hadn't ....we ended up being sent a surgery in Saltley for an appointment at 1.30 I had to take the afternoon off work to take him....the doctor there thinks he has scarlet fever now..... very poor service I wish it was the first time but it isnt
Visited February 2024
Review titled Iridium Medical Practice
Replied on 08 March 2024
Dear Patient, We always aim to deliver a great experience and are sorry to hear that we did not meet your expectations. Thank you for bringing this to our attention. We are happy to look into this if you can email the precise details to iridiummp.experience@nhs.net and our dedicated Patient Experience Team will investigate this further. Kind regards, Practice Management Team
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Review titled Incompetence,
Rated 1 star out of 5
by David Moss - Posted on 15 February 2024
Contacted reception to request more medication (controlled drugs) to be told to order online (unable to - says contact surgery, was then told by rude so called Manager it’s either online or I’d have to go to the surgery (unable to do that due to illness) managed to speak to a helpful lady on prescription line advising i would get a call back and yet again nothing 15/2 - was then told I’d have to contact 111 for emergency prescription as no one at surgery 17:46 to sign off. I then Call 111 and (badger) calls back to advise they can’t as not on repeat. This is not the first time the surgery has failed/negligent on my care. Have complained in past and no reply to emails….Will be taking it further
Visited February 2024
Review titled Iridium Medical Practice
Replied on 08 March 2024
Dear David,, We always aim to deliver a great experience and are sorry to hear that we did not meet your expectations. Thank you for bringing this to our attention. We are happy to look into this if you can email the precise details to iridiummp.experience@nhs.net and our dedicated Patient Experience Team will investigate this further. Kind regards, Practice Management Team
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Review titled My request for blood test was done efficently
Rated 5 stars out of 5
by Mark Alan Shakespeare - Posted on 26 February 2024
I rang the surgery and I also received an email of my blood result. Excellent dealt with treatment was done well by the medical student who did a good job of taking my blood they made me feel relaxed and happy.
Visited February 2024
Review titled Iridium Medical Practice
Replied on 08 March 2024
Dear Mark, Thank you for your positive review. It is much appreciated. We are glad to hear that you enjoyed your experience with us. Our staff have been working really hard to make sure that our patients are getting the best care and we will share your feedback with them. Kind regards, Practice Management Team
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 February 2024
I visited the practice recently regarding hrt, the doctor was very interested in my concerns and querys and spent time discussing the different options with me. I was delighted with my visit.
Visited February 2024
Review titled Iridium Medical Practice
Replied on 08 March 2024
Dear Patient, Thank you for your positive review. It is much appreciated. We are glad to hear that you enjoyed your experience with us. Our staff have been working really hard to make sure that our patients are getting the best care and we will share your feedback with them. Kind regards, Practice Management Team