Iridium Medical Practice
299 Bordesley Green East, Stechford, Birmingham, West Midlands, B33 8TAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Need staff training
Rated 4 stars out of 5
by Jackie Hayes - Posted on 28 February 2023
I rang the surgery at 8 am for an appointment, got it booked for 11 am, went to the surgery, only to be told no appointment had been booked! Receptionist asked me who I spoke to, does anyone ask that question when ringing for an appointment? Disgraceful service. They have a nurse who is not very sympathetic either.
Visited February 2023
Review titled Iridium Medical Practice
Replied on 07 March 2024
Dear Jackie, We always aim to deliver a great experience and are sorry to hear that we did not meet your expectations this day. Thank you for bringing this to our attention. We are happy to look into this - please email the precise details to iridiummp.experience@nhs.net and our dedicated Patient Experience Team will investigate this further. Kind regards, Practice Management Team
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Review titled Excellent behaviour
Rated 5 stars out of 5
by Fayaz Khan - Posted on 04 February 2023
I have been for asthma review in this surgery. The nurse was really great.well behaved, professional,competent. Really appreciated her behaviour.
Visited February 2023
Review titled Iridium Medical Practice
Replied on 07 March 2024
Dear Fayaz, Thank you for your positive review. This is much appreciated. We are glad to hear that you enjoyed your experience with us. Our staff work really hard to make sure that our patients get the best care. We will share your feedback with them. Kind regards, Practice Management Team
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Review titled Test results
Rated 2 stars out of 5
by Anonymous - Posted on 24 February 2023
I am trying to get the blood test results since last 4 months. They lost the one that was done in November, did another in February and the failed to give me the results. One staff says its normal and other one says its not. It's been five days I am trying to get the correct result but today I decided to give up as they really don't care about anyone's health.
Visited February 2023
Review titled Iridium Medical Practice
Replied on 07 March 2024
Dear Anonymous, We always aim to deliver a great experience and are sorry to hear that we did not meet your expectations. Thank you for bringing this to our attention. We will be happy to look into this immediately - please email the precise details to iridiummp.experience@nhs.net and our dedicated Patient Experience Team will investigate this further. Please note that patients are now able to access their own blood results online or on their NHS App and if the blood test was done at hospital, we won't necessarily have access to it until the hospital shares it with us.
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Review titled Very bad experience on all my appointments
Rated 1 star out of 5
by Nicoleta - Posted on 27 February 2023
I don’t understand why we book an appointment to this go because even you have a certain hour for your appointment you have to wait extra an hour. That’s what happened to me right now. My appointment should be at 11:45 and now is 12:22 and I am still waiting. That’s ridiculous
Visited February 2023
Review titled Iridium Medical Practice
Replied on 07 March 2024
Dear Nicoleta, We always aim to deliver a great experience and are sorry to hear that we did not meet your expectations this day. Thank you for bringing this to our attention. Unfortunately, sometimes clinics can run late and as clinicians may have to deal with unforeseen medical emergencies. We apologise for any inconvenience caused. Kind regards, Practice Management Team
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Review titled Great ambassador for iridium practice
Rated 5 stars out of 5
by Yousuf - Posted on 02 February 2023
Quick and efficient service, dealt with the issue very politely with reassurance. Went extra mile by telling me following steps for clarity moving spreads with my situation
Visited February 2023
Review titled Iridium Medical Practice
Replied on 07 March 2024
Dear Yousef, Thank you for your positive review. This is much appreciated. We are glad to hear that you enjoyed your experience with us. Our staff work really hard to make sure that our patients get the best care. We will share your feedback with them. Kind regards, Practice Management Team
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Review titled Very good practice
Rated 5 stars out of 5
by Anonymous - Posted on 30 January 2023
Very good practice with excellent staff. Medical issues and needs are seen and addressed promptly. Doctors are wonderful, kind, considerate, with an holistic approach. Receptionists are also prompt and helpful
Visited January 2023
Review titled Iridium Medical Practice
Replied on 07 March 2024
Dear Anonymous, Thank you for your positive review. This is much appreciated. We are glad to hear that you are enjoying your experience with us. Our staff work really hard to make sure that our patients get the best care and we will share your feedback with them. Kind regards, Practice Management Team
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Review titled Great prac
Rated 5 stars out of 5
by Joanne Townsend - Posted on 21 December 2022
Had my dressing checked after a knee replacement, the nurse couldn't have been nicer or kinder, there was a student present and I was asked if I was okay with her being present can not recommend highly enough
Visited December 2022
Review titled Iridium Medical Practice
Replied on 07 March 2024
Dear Joanne, Thank you for your positive review. This is much appreciated. We are glad to hear that you are enjoying your experience with us. Our staff work really hard to make sure that our patients get the best care and we will share your feedback with them. Kind regards, Practice Management Team
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Review titled Very good experience
Rated 4 stars out of 5
by Anonymous - Posted on 13 December 2022
Had appt for Ecg/ blood tests. Felt quite anxious as entered room, however, felt relaxed due to member of staffs very good patient management skills. Was also offered a flu vaccination which I also had done. Extremely pleased.
Visited December 2022
Review titled Iridium Medical Practice
Replied on 13 December 2022
Dear Reviewer, Thank you for the positive feedback including the 5-star review. It is much appreciated. Our team of Healthcare assistants has been working hard and we aim to make sure our patients always get a beneficial experience. We will continue to strive to offer our patients the best service, and feedback like yours boosts our morale. Kind Regards Practice Management Team
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Review titled Fabulous experience
Rated 5 stars out of 5
by Anonymous - Posted on 24 November 2022
I recently joined this practice and I can’t fault it in anyway they are great and better then my previous practice
Visited November 2022
Review titled Iridium Medical Practice
Replied on 07 March 2024
Dear Anonymous, Thank you for your positive review. This is much appreciated. We are glad to hear that you are enjoying your experience with us. Our staff work really hard to make sure that our patients get the best care and we will share your feedback with them. Kind regards, Practice Management Team
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Review titled Iridium is the best practice I have ever been to
Rated 5 stars out of 5
by Alice Neary - Posted on 21 November 2022
I love the fact that you can ring in the morning and get a same day appointment either face to face or telephone, it’s your choice. All the staff are kind, helpful and caring and I feel well looked after and confident that my health is in good hands.
Visited November 2022
Review titled Iridium Medical Practice
Replied on 07 March 2024
Dear Alice, Thank you for your positive review. This is much appreciated. We are glad to hear that you are enjoying your experience with us. Our staff work really hard to make sure that our patients get the best care and we will share your feedback with them. Kind regards, Practice Management Team