ISLAND HEALTH
145 East Ferry Road, Isle of Dogs, London, Greater London, E14 3BQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent personable service
Rated 4 stars out of 5
by Anonymous - Posted on 04 March 2025
The GP team at Island Health is very thorough and cooperative. I had both telephone and in-person appointments with a GP who was extremely gracious, she listened to my concerns and was very supportive. I would recommend this practice as the GP’s are exceptionally helpful.
Visited March 2025
Review titled ISLAND HEALTH
Replied on 05 March 2025
Dear Patient We appreciate you taking the time to leave this glowing review. We are pleased to hear that you have received such good service and felt listened to and supported during this time by one of our GP's. We wish you all the best Kind Regards Michelle Member of the Management Team
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Review titled Amazing Practice
Rated 5 stars out of 5
by Andriana Apicella - Posted on 24 March 2025
Great practice with such care and empathy. can't speak highly enough of island health and the doctor I had seen today. The entire experience, from the moment I walked in, was fantastic. The staff was friendly and efficient, and doctor was not only knowledgeable but also took the time to address all my questions and concerns. Doctor I would like to thank you for your high level of professionalism and your help in supporting me. Thank you.
Visited March 2025
Review titled ISLAND HEALTH
Replied on 26 March 2025
Dear Andriana Apicella, Thank you so much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you felt cared for and supported during your visit to Island Health. Our team strives to provide compassionate, high-quality care, and it is truly rewarding to know that we made a positive impact on your experience. Your appreciation means a lot to us, and I will be sure to pass on your kind words to the doctor and the rest of our team. If you ever need anything in the future, please don't hesitate to reach out. Wishing you good health, Michelle Farrington Practice Manager Island Health
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Review titled Great GP
Rated 5 stars out of 5
by Jamie Addicoat - Posted on 25 March 2025
The GP and nurse both saviours. Attended a few weeks back not feeling to happy with world. The nurse who dealt with me in the am appointment, managed to get me a appointment later that day. Saw the GP later and was offered an opportunity to let me ramble on about my issues,just an ear to jabber to,just what I needed at this moment of time. Offered lots of sound advice , plenty of options for treatment including a more natural approach to treatment. Booked me in for a follow up appointment No dramas I actually feel 1000% better from the advice I received and honestly can say the doc turned things around for what was developing into a dark period in my life. Thank you both for stamping out what was becoming an big issue possibly Thank you
Visited March 2025
Review titled ISLAND HEALTH
Replied on 26 March 2025
Dear Jamie Addicoat, Thank you so much for your kind words and positive feedback. We truly appreciate you taking the time to share your experience. Providing compassionate and supportive care, especially when it comes to mental health, is a priority for us, and it’s wonderful to hear that you found our advice helpful. Your feedback encourages our team to continue delivering the best possible care to all our patients. If there is anything further we can do to support you, please don’t hesitate to reach out. Wishing you all the best on your journey to well-being. Best regards, Michelle Farrington Practice Manager Island Health Primary Care LTD
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Review titled Great practice
Rated 4 stars out of 5
by Hulya - Posted on 27 March 2025
I have been registered with this practice for over 15 years and the service has improved a lot with trying to get treatment and the system can still be a struggle whilst trying to obtain a appointment but I feel like it’s definitely one of the best practices comparing to others and theirs. I will recommend. I have also had many nurses and doctors deal with myself or family member and have never come across a difficult or rude doctor. I have been much satisfied and I also referred some others to join the practice. Just a simple example with my most recent experience with a Dr. I had some blood results and scan results which needed to be discussed and I got a telephone call for this. As it was difficult to discuss and understand over the phone I was offered a face to face appointment which I attended today and everything was explained in the best and simplest manner to me along with the treatment options I had. I would like to thank the Doctor for taking that extra time to explains and reassure me of my worries.
Visited March 2025
Review titled ISLAND HEALTH
Replied on 27 March 2025
Dear Hulya, Thank you for taking the time to share your positive experience with our practice. We are delighted to hear that you have been with us for over 15 years and have noticed improvements in our services. While we acknowledge that accessing appointments can sometimes be a challenge, we truly appreciate your understanding and patience. It’s wonderful to know that our team of doctors and nurses have consistently provided you and your family with compassionate and professional care. Your recent experience with the doctor highlights the commitment we strive for—ensuring clear communication and reassurance when discussing treatment options. Your kind words and recommendation mean a lot to us. We remain dedicated to providing the best possible care for all our patients. If you ever have any further concerns or suggestions, please do not hesitate to reach out. Best regards, Michelle Farrington Practice Manager Island Health Primary Care LTD
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Review titled Great and efficient service
Rated 5 stars out of 5
by Anonymous - Posted on 03 February 2025
Was seen on Friday and diagnosed and given an antibiotics. Was asked to follow up with a non-urgent x-ray. Has this at the Royal London at 9:15 am on Monday and by 1:50 pm on the same day I had a follow-up call with my GP confirming the results. Truly cannot fault this speed of the service I received.
Visited February 2025
Review titled ISLAND HEALTH
Replied on 04 February 2025
Dear Patient Thank you for taking the time to leave this 5 star review. We appreciate all feedback and are happy to hear of such excellent service and that you were so cared for by the practice and the staff. We wish you a speedy recovery. Kind Regards Michelle island Health Management Team
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Review titled Great practice
Rated 5 stars out of 5
by Nadira Choudhury - Posted on 02 December 2024
Gp was very understanding and I felt very comfortable to her. I wasn’t sure about what was going on with my symptoms but she made me feel at ease. I have been going to this go practice since I was a little girl, over 20 years
Visited December 2024
Review titled ISLAND HEALTH
Replied on 04 December 2024
Dear Nadira Choudhury, Thank you for taking the time to leave this glowing 5 star review. We are very pleased that you were made to feel so comfortable and your symptoms explained making you feel at ease. It is lovely to hear from a longstanding member of our practice. We hope to continue to provide you with this level of service going forward Kind Regards Michelle Island health management Team
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Review titled Good service
Rated 5 stars out of 5
by Karla Steinbrink - Posted on 02 December 2024
To get an appointment is a bit complicated but nevertheless quick. The GP has advised me and booked me in for follow up appointments which I am very happy about. She also sent me information which was very helpful. Thanks
Visited December 2024
Review titled ISLAND HEALTH
Replied on 04 December 2024
Dear Karla Steinbrink, Thank you for leaving this glowing 5 star rating. We apologise for the complex booking system as we try to meet all our patients preferred methods of communication/booking. We are please to hear you had such a positive experience with our GP who has provided continuation of care with follow up and information provided. We aim to continue to provide this level of care going forward. Kind Regards Michelle Island Health management Team
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Review titled high quality
Rated 5 stars out of 5
by Anonymous - Posted on 02 December 2024
friendly staff who were extremely helpful. clean and organised area. appointments were efficient and done easily. everything is accessible. thank you, would recommend :)
Visited December 2024
Review titled ISLAND HEALTH
Replied on 04 December 2024
Dear Patient, Thank you for taking the time to send this 5 star review we appreciate all feedback regarding our service. I will feedback to the team you kind comments around friendly staff they will be thrilled and the condition of our practice as we have recently had the waiting area painted. We are pleased you found the booking system easy to navigate and found it to be efficient. We aim to provide this level of service going forward Kind Regards Michelle Island Health Management Team
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Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 25 November 2024
Nice and friendly staff, clean office ,and always follow up patients For example , I forgot my blood test appointment and the staff called to re booking again for another day Really appreciate their time
Visited November 2024
Review titled ISLAND HEALTH
Replied on 27 November 2024
Dear Patient, Thank you for taking the time to leave this positive review. We are pleased you had such a positive experience here at Island Health and we aim to continue to do so. Kind Regards Michelle Island health Primary Care LTD
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Review titled Good Practice
Rated 4 stars out of 5
by Dharmesh Shah - Posted on 25 November 2024
Good care from the doctors, understanding and explain any diagnosis or conditions etc. very clearly. Sometimes hard to get an appointment on the day and the online booking closes within minutes as fills up fast.
Visited November 2024
Review titled ISLAND HEALTH
Replied on 27 November 2024
Dear Dharmesh Shah. Thank you for taking the time to leave this positive review. We are happy to hear the GP was empathetic and took the necessary time to explain your condition, We are constantly reviewing ways to extend the length of time the e-consults are available, thank you for your understanding as the demand for online booking is high. Kind Regards Michelle Island Health Management Team