James Street Group Pract
James Street, Workington, Cumbria, CA14 2DLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Terrible practice
Rated 1 star out of 5
by Reece Fitzsimons - Posted on 13 April 2023
Can't ever get an apointment with calls beeping 3 times and hanging up. Not even a waiting queue I can sit in with no communication, last time i tried getting an apointment at reception they said they cant book in apointments. It's pretty bad when you have to ring the emergency line just for a chance of an apointment magically opening up.
Visited April 2023
Review titled James Street Group Pract
Replied on 01 August 2023
I am sorry to read of your problems when you try to call the practice. The practice use a cloud based telephone system as recommended for GP practices and the telephone queue is capped at a certain number of callers. If you don’t get into the queue this means that the ‘waiting lines’ are busy and you would have to redial. We have a team of dedicated call handlers answering all calls so you should be able to get into the call queue fairly quickly although I appreciate that the waits can be lengthy at certain times of the day. How long each call lasts for is not something we have any control over as we do not rush patients who have questions to ask us. When we are made aware of any issues with the telephone lines we report these to the external company who manage the system. Kind regards, Alison Patient Experience
Provided by Care opinion
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Review titled Disgusting
Rated 1 star out of 5
by Anonymous - Posted on 22 April 2023
I tried to get a face to face appointment for my ill mother who is 79 on Friday 21st April after 155 calls yes that amount I eventually got a phone consultation which has resulted in emergency intervention for my mum absolutely disgusting that this has happened because she has constantly refused to phone this practice as they don’t answer I actually didn’t believe her but oh my god this is disgusting James st practice Workington should be ashamed of themselves and I’ve read the reviews and it’s more of the same people will be dying out there because of the complete incompetence of that surgery
Visited April 2023
Review titled James Street Group Pract
Replied on 01 August 2023
I am sorry to read that you are unhappy with the practice. Whilst your review remains anonymous I am unable to look further into your concerns. If you would like to speak with a member of the team about this you can contact the practice by email on nencicb-cu.workingtongpcomplaints@nhs.net With our best regards, Alison NCPC Patient Experience
Provided by Care opinion
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Review titled Absolutely shocking
Rated 1 star out of 5
by Anonymous - Posted on 23 May 2023
I genuinely don’t understand how this GP practice is open and running. I have never encountered such incompetence from “professionals”. And the website? Makes you run around in circles - whoever they paid to create it clearly ripped them off! It is impossible to use. All I want is to see my GP and I literally cannot get through to book an appointment. I call at 8am, it doesn’t even ring through. I call in the afternoon - I’m told there *might* be an appointment in 3 days time, but to ring back later in the day. It’s actually horrendous. Whoever thought it was a good idea to have 1 GP practice for a town the size of Workington was off their rocker.
Visited March 2023
Review titled James Street Group Pract
Replied on 01 August 2023
It became apparent before the pandemic that the Workington practices were extremely vulnerable to closure. It was therefore felt merging the practices was the only means of providing an equitable level of service to every person in Workington, thereby avoiding the huge problems associated with the closure of two or more of the five practices. There are alternative ways to contact the practice. Further information can be found on the practice website around online consultations. I am sorry though that the website has been causing you problems. The practice do receive a huge number on online consult contacts without issue. If you wish to provide more detail around the issues you are experiencing with the website we can look into these for you. The practice does have a dedicated complaints email address that you can contact on nencicb-cu.workingtongpcomplaints@nhs.net if you would like any further help. Kind regards, Alison NCPC Patient Experience
Provided by Care opinion
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Review titled Impossible to contact
Rated 1 star out of 5
by Steve - Posted on 14 November 2022
All I wanted was to speak to somebody about changing my medication. I was in a queue for an hour after which I was advised to go online. I did this but was just looped round and round on the website with nothing relevant to my circumstances. I couldn,t even get a phone consultation. Workington group practice is simply unfit for purpose.
Visited November 2022
Review titled James Street Group Pract
Replied on 28 July 2023
I am sorry to read about this experience and I apologise for this poor experience. Due to the time delay in this response I am unable to look further into your concerns about the website issues you experienced. Presumably you were advised to you the on-line consult option? I am sorry you felt nothing was relevant to your circumstances at that time. Without knowing what these circumstances were I am unable to advise what may have been best for you. Should this matter arise again I would suggest using the subject heading matching what the medication is prescribed for as you would have been able to ask the question… I hope that this information is helpful. If this is still an issue and you would like to speak with a member of the team about this you can contact the practice by emailing nencicb-cu.workingtongpcomplaints@nhs.net. Best regards, Alison NCPC Patient Experience
Provided by Care opinion
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Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 09 August 2022
After a telephone on Friday morning appointment the doctor said someone would call me that day or on Monday to make a face to face appointment. I waited until 5:30pm on Monday then rang to see what to do told there are no appointments and someone would ring me but they had no idea how long it would be, so was told to ring at 8am next morning. I started ringing the surgery at 8am and continued trying until 8:45am but the phone was constantly engaged how can this be. It’s impossible to get an appointment even though the doctor put in my notes I needed to see a doctor face to face a doctor not a nurse who the says I can’t refer you. You’ll need to see a doctor to be referred so I would appreciate it if you could tell me the secret to getting an appointment with a doctor.
Visited August 2022
Review titled James Street Group Pract
Replied on 16 August 2022
I am sorry that this has been your experience. It is disappointing that have taken the time to post your review via a public website rather than contact the practice complaints team to discuss… With your review being anonymous we cannot do anything to try and help, to investigate or to provide you with an explanation. The practice does have a dedicated complaints email address that you can contact on nencicb-cu.workingtongpcomplaints@nhs.net if you would like any further help. There are alternative ways to contact the practice. Further information can be found on the practice website around online consultations. Kind regards, Alison Patient Experience
Provided by Care opinion