James Wigg Practice
Kentish Town Health Centre, 2 Bartholomew Road, London, NW5 2BXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Too many mistakes
Rated 2 stars out of 5
by Anonymous - Posted on 12 October 2024
Not going to say anything about poor appointment system because loads of people done . GP needs to fix up for they make mistakes on prescriptions which should be very easy and quick to fix but don't get fixed. Pharmacy gets prescription sent to them pharmacy shuts weekends so if I tell GP prescription missing items or wrong dose on a Wednesday if not fixed by Friday it's then 3 more days added to the 3 days they say it takes .When it shouldn't ever take 3 days the 3 days is for repeats only. They got no system to sort this out and I got very ill. You can't be getting reception staff to decide this goes in a normal queue for repeats it must go back to the GP who made mistakes. Pharmacists can't prescribe these medicines I tell reception every time every time they ignore me. Very big problem reception staff told to ignore actual words patients say . They need a flow chart from a Dr there.
Visited October 2024
James Wigg Practice has not yet replied.
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Review titled Impossible for the vulnerable
Rated 2 stars out of 5
by Farida - Posted on 01 November 2024
GP system and whole don't care ethos stop my 82 yr old mother in law getting to see a Dr. She's so frail and can't navigate what's been made so difficult. It's far too confusing. We leave message after message we've now been told you can't leave any messages and email, they ignore every email. A blanket approach of 'everyone has to have a triage appt' means she hasn't seen an actual GP for 5 yrs. Zero follow up after hospital care. Practice is too big. Leadership is woeful.
Visited October 2024
James Wigg Practice has not yet replied.
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Review titled Under 5s need priority
Rated 1 star out of 5
by Anonymous - Posted on 27 October 2024
Very poor experience trying to get any of our children seen at all. From routine regular baby appointments to urgent situations. The appointment phone line doesn't have a priority option for under 5s like NHS 111 does. There should be one. If you get an urgent appointment still have to wait hours for a telephone triage to tell you what you already know because parents know their children best. We too end up in A&E solely because this practice doesn't sort out it's appointment system.
Visited October 2024
James Wigg Practice has not yet replied.
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Review titled poor service, not friendly people
by Vidia - Posted on 28 October 2024
The surgery opens at 8.30 am and I called today at 8.30 am. I was caller no.22. I was on hold for 20 minutes before a male assistant came to speak with me. He spoke like he had no interest in listening to me or time. I said I needed an appointment for blood tests. His reply was "someone will call you back". I said I also want to have an appointment with the GP, and again his reply was "someone will call you back" and he ended the call. It is now 5 pm and no one called me back. This was not helpful, I found it rather harsh and dismissive. I will definitely go to this surgery, will definitely change my GP.
Visited October 2024
James Wigg Practice has not yet replied.
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Review titled Poor administration at practice
Rated 1 star out of 5
by Anonymous - Posted on 22 October 2024
The administration at this practice is chaotic. The e-consult on Thursday 17 did not function, telephone queue at 8.30 was 28 people ahead and then cut off before I got to no.1. This happened twice (40 minute wait and still didn't get through) Forms I filled were lost. It can take days to reach a doctor, always someone new. Best to ask if the person you are talking to is a qualified doctor. The doctors seem helpful and hope they are good - if you ever get to see one. Only one was poor.
Visited October 2024
James Wigg Practice has not yet replied.
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Review titled Helpful doctors
Rated 4 stars out of 5
by Anonymous - Posted on 30 October 2024
I had an appointment today and the doctor was very helpful and patient. Also answered all our questions.
Visited October 2024
James Wigg Practice has not yet replied.
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Review titled Months of trying to register
Rated 2 stars out of 5
by Anonymous - Posted on 27 September 2024
A few months ago I registered online here because I moved area. I need regular medication so made sure I followed up with details. I took in to reception photocopies of my last GP prescription and the hospital letter. I can only get 1 month's at one go and so 10 days ahead I emailed the surgery as I hadn't heard a word from them. Nothing back. So I phoned - 3 times waiting over 20 mins for a pick up. They had no trace of me and I was told to apply again. It was lost. This time I used the easy read form because I have some problems and I took it in person so knew it got there. The same thing happened. Then I went again to ask and I emailed and my brother called when it was too stressful for me. 111 did an emergency prescription. The hospital did aswell and they contacted the gp. After months of all this and lots of lost reports and missing doses and whatnot I went somewhere else. James Wigg never said sorry and kept saying it must be me. I never learned why there were so many problems.
Visited September 2024
James Wigg Practice has not yet replied.
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Review titled Prompt feedback
Rated 5 stars out of 5
by Anonymous - Posted on 18 September 2024
A very positive experience.. Dr called me with results as soon as he had them and referred me on to appropriate depts straightaway.. gave helpful advice
Visited September 2024
James Wigg Practice has not yet replied.
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Review titled Fort Knox
Rated 2 stars out of 5
by GRy - Posted on 16 September 2024
Very similar to other disabled patients. This is about my mum who has serious illness and disease. Who can't get any appointment to be seen by a doctor. It's not OK to prioritise those who are able to use an online form for basic illness or are able to do that early morning telephone race for an appointment. The GP surgery should be more equal. Apparently they don't have a system of a home visit waiting list so if you aren't able to be quick off the mark you are told the list is full. Mum wants to be independent but she can't magically become able to steer through GPs systems like Fort knox. 2 stars because some GPs and HCAs in the past were kind or efficient.
Visited September 2024
James Wigg Practice has not yet replied.
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Review titled Non stop prescription problems
Rated 1 star out of 5
by Anonymous - Posted on 03 August 2024
Very poor communication problems chasing prescriptions which are the fault of the surgery not the chemist who explain to me. Unlike the surgery who ignore me when I tell them the prescription is wrong for me and also for my family. Not once this year has it been right and every time it's taken lots of time and exhaustion to chase. No one has ever said sorry. I posted this after reading how easy it was for another patient this week whose prescription was sorted out the same day. Why aren't all patients treated equally
Visited August 2024
Review titled James Wigg Practice
Replied on 05 August 2024
Dear Patient, I'm sorry to hear about the issues you've experienced with your prescriptions and the lack of communication. Your feedback is important, and I apologise for the inconvenience and frustration this has caused. We strive to provide consistent and efficient service to all our patients. Please reach out to us directly at jw.communications@nhs.net so we can address your specific concerns and work to resolve them promptly. Kind regards, James Wigg Management