James Wigg Practice
Kentish Town Health Centre, 2 Bartholomew Road, London, NW5 2BXContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about James Wigg Practice.
Reviews
-
Review titled GP appointments
Rated 1 star out of 5
by Amil - Posted on 04 August 2024
Who is prioritised and why My elderly parents are Asian They can't use the internet or the phone and when they go in every single time in the last 2 yrs told they can't have a face to face appointment. They don't know why. When I've spent hours on their behalf trying to chase up prescriptions or after hospital care we don't get the same day response others here do. These last 4wks I've called up 7 times and sent 3 emails with no response
Visited August 2024
Review titled James Wigg Practice
Replied on 14 August 2024
Dear Amil, We're sorry to hear about your parents' difficulties. We prioritise based on medical need, depending on availability and not background, and I apologise for the lack of response. Please contact us directly at jw.communications@nhs.net so we can address this immediately. Thank you for raising this issue. Kind regards, James Wigg Management
-
Review titled Great Practice
Rated 5 stars out of 5
by Pat Morgan - Posted on 20 August 2024
Phoned early morning with problem. Got call back within an hour and given an appointment at midday. Doctor very empathetic and thorough. Referred me to University College Hospital for same day appt. Since had scan and given all clear. Doctor at Practice made follow up call to discuss recommended medication going forward. Exceptional, prompt and effective service.
Visited August 2024
Review titled James Wigg Practice
Replied on 02 January 2025
Dear Pat Morgan, Thank you so much for your kind words and feedback. We’re delighted to hear that you had a positive experience with our team and that your care was handled promptly and effectively. Ensuring our patients feel supported and receive timely care is our priority, and it’s wonderful to know we met your expectations. We’ll share your comments with our team, as it’s always encouraging to hear such positive feedback. Please don’t hesitate to reach out if there’s anything further we can do for you. Kind regards, James Wigg Management
-
Review titled Thorough, efficient, excellent
Rated 5 stars out of 5
by Tom Gentleman - Posted on 02 August 2024
A very positive experience. I filled in an eConsult form, I was seen quickly by a reassuring and attentive paramedic, who was not rushed and gave me good and clear advice. I was referred for a chest x-ray which was easy and quick to get, and the practice rapidly texted me the results. Altogether extremely efficient and impressive. Thank you.
Visited August 2024
Review titled James Wigg Practice
Replied on 05 August 2024
Dear Tom, Thank you for your positive feedback! We're thrilled to hear that your experience was efficient and impressive, from the eConsult to the clear advice and prompt results. We appreciate your kind words and are glad we could meet your needs effectively. Kind regards, James Wigg Management
-
Review titled Computer form for appointments not working
Rated 1 star out of 5
by Sal - Posted on 26 August 2024
Reception person said to do all the questions for a Dr on the form and it is not good enough. Only if you have very simple questions for there is nothing complicated allowed. I started it for me I started it for my aunt. It doesn't work as there is a list for me the list doesn't cover my problems. I tried it for my aunt and it says all the time ring the GP but she can't do this. The drs put all the attention to online forms so this is all to the people with very simple illness
Visited August 2024
Review titled James Wigg Practice
Replied on 02 January 2025
Dear Sal, Thank you for sharing your concerns. We’re sorry to hear about the difficulties you and your aunt have experienced with our online forms. While these forms are designed to streamline access to care, we understand they may not always accommodate more complex needs. Our reception team is trained to assist patients in accessing the right care. If online forms aren’t suitable, please contact us directly so we can provide alternative support for you and your aunt. We value your feedback and are committed to improving our services. Please don’t hesitate to reach out to our Practice Manager at jw.communications@nhs.net to discuss further. Kind regards, James Wigg Management
-
Review titled Excellent practice
Rated 5 stars out of 5
by Naomi Segal - Posted on 01 August 2024
I had avery good experience today when I phoned the James Wigg practice because it looked as though my repeat prescription was slightly out of date. The person who replied contacted the pharmacy for me and made sure it was corrected.
Visited August 2024
Review titled James Wigg Practice
Replied on 05 August 2024
Dear Naomi, Thank you for sharing your experience! We’re glad to hear that the team was able to assist with your repeat prescription and ensure it was corrected promptly. Your satisfaction is important to us. Kind regards, James Wigg Management
-
Review titled The worst GP ever
Rated 1 star out of 5
by Amit Shokeen - Posted on 11 September 2024
so utterly disappointed with this practice. impossible to get an appointment. Sent out several emails but no response either. made a complaint but clearly no one cares. everytime i speak to a staff member at the reception they have a dont care attitude, and are even rude and dismissive. i have health issues, living in pain and discomfort. i have been trying to get an appointment for the last two months but no luck. left urine and blood samples over a month and half ago but till date no results. when i mentioned this to staff they behave like they dont care. telling me that its uclh fault that samples are lost not theirs, but they havent even followed up. regarding appointments, they say that every gp does the same thing of asking you to call them between 8-9:30 am. This is simply not true. my previous gp - lavender hill group practice never had this system. i had to change my gp 3 months ago because i moved to different borough. i never experienced any problems of booking an appointment and staff has always been so helpful, caring and polite. james wigg on the other hand has frustrated me within 3 months. this is the worst gp service i have ever experienced and because of their terrible service i have no choice but to change my gp again. i will not recommend them to anyone, specially the ones with chronic health issues should stay away from this practice. You will just suffer unnecessarily.
Visited August 2024
Review titled James Wigg Practice
Replied on 02 January 2025
Dear Amit Shokeen, We’re truly sorry to hear about your experience and the difficulties you’ve faced with appointments, test results, and staff interactions. This is not the level of care we aim to provide. Your feedback is being taken seriously, and we are reviewing our processes to address these issues promptly. We value your health and well-being and are committed to improving. Please contact us at jw.communications@nhs.net to discuss further as you are no longer registered and we cannot go into your records without consent. We appreciate the opportunity to make things right. Kind regards, James Wigg Management
-
Review titled No response to econsult
Rated 1 star out of 5
by Mitch - Posted on 02 August 2024
On behalf of my mum I raised 3 e consults in last 10 days. Did so because she can't use the phone after having a stroke. We waited the required time. Then sent prompts when no response. So how come other patients get these instant responses and my disabled mum doesn't?
Visited August 2024
Review titled James Wigg Practice
Replied on 14 August 2024
Dear Mitch, We're sorry for the delay your mum experienced. This isn't the level of service we aim to provide. Please reach out directly at jw.communications@nhs.net, and we'll make sure her needs are addressed immediately. Thank you for your understanding. Kind regards, James Wigg Management
-
Review titled Immunisations confusion and refusal
Rated 2 stars out of 5
by Anonymous - Posted on 14 August 2024
Adding to what's already here lets hope GPs post a reply very very quickly. So like other women- midwives, NHS ads told me to get whooping cough and chickenpox for all of us as adults, for me when I was pregnant, for children. Vulnerable people in our family so as carer for my mum I qualify ( she gets chemotherapy) Children meant to due to rise in cases. Pregnant women for same reasons I think. However ring practice and told have to get evidence and obstructive conversation ensues, when pregnant was told practice didn't do these but not why so no idea if that means never. Told 3 times to go private which would be over £1k. Whatever the GPs do must do the same as we are bring told by bigger NHS. Possible receptionists we're given wrong information?
Visited August 2024
Review titled James Wigg Practice
Replied on 02 January 2025
Dear Patient, Thank you for your feedback. We’re sorry to hear about the challenges you’ve faced. While certain vaccines may not always be provided directly at the practice, we aim to offer clear guidance on accessing them. We will review this matter to ensure our staff provides accurate and consistent information. Please contact our Practice Manager at jw.communications@nhs.net so we can address your concerns and assist you further. Your health and well-being, as well as your family’s, are very important to us. Kind regards, James Wigg Management
-
Review titled Immunisation and care for kids - again
Rated 2 stars out of 5
by AKhan - Posted on 13 August 2024
We also had problems to get immunisation and GP appointments for our children. One had suspected whooping cough, neither got immunised because covid shut down immunisations and they missed. We go straight to a local urgent care centre instead of GP triage now. Often we're not even given a same day appointment and our baby was sent to A&E after the GP refused a same day appointment. On immunisation we have no clue anymore where to go! Ring the practice and we are told no, like someone else here but the govt ads are telling us go to the GP ! The local urgent care cte said this and when I was pregnant we were all told I had to go get a jab Maybe we don't understand? The admin staff shouldn't be answering though. They are the problem
Visited August 2024
James Wigg Practice has not yet replied.
-
Review titled Poor in mental health
by Saz - Posted on 29 August 2024
I am a patient for a long time. Mental health was very low especially when there is no GP. GP surgery reception had no idea how to ask questions kindly.Very triggering kept putting phone down on me kept saying I had to tell them all the details and they decide if I get a GP appointment. They shouldn't be doing this they are not trained they don't know anything about mental health this is for the GP. Mental health this bad is disability I said can I email they said no only disabled patients can and you're not disabled. These receptionist and their managers are not medical staff . I never get to see a GP because of this. The hospital says GP should be seeing me.
Visited August 2024
Review titled James Wigg Practice
Replied on 02 January 2025
Dear Saz, We’re sorry to hear about your experience and any distress caused during your interactions with our team. Please know that our staff are asked to gather further information to ensure our triaging team has the details needed to direct patients to the appropriate clinician. We understand how sensitive this can be, particularly for mental health concerns, and will work to improve our communication and support. Please contact our Practice Manager at jw.communications@nhs.net so we can address your concerns and ensure you receive the care you need. Kind regards, James Wigg Management