James Wigg Practice
Kentish Town Health Centre, 2 Bartholomew Road, London, NW5 2BXContact details and opening times
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Reviews
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Review titled Non stop prescription problems
Rated 1 star out of 5
by Anonymous - Posted on 03 August 2024
Very poor communication problems chasing prescriptions which are the fault of the surgery not the chemist who explain to me. Unlike the surgery who ignore me when I tell them the prescription is wrong for me and also for my family. Not once this year has it been right and every time it's taken lots of time and exhaustion to chase. No one has ever said sorry. I posted this after reading how easy it was for another patient this week whose prescription was sorted out the same day. Why aren't all patients treated equally
Visited August 2024
Review titled James Wigg Practice
Replied on 05 August 2024
Dear Patient, I'm sorry to hear about the issues you've experienced with your prescriptions and the lack of communication. Your feedback is important, and I apologise for the inconvenience and frustration this has caused. We strive to provide consistent and efficient service to all our patients. Please reach out to us directly at jw.communications@nhs.net so we can address your specific concerns and work to resolve them promptly. Kind regards, James Wigg Management
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Review titled GP appointments
Rated 1 star out of 5
by Amil - Posted on 04 August 2024
Who is prioritised and why My elderly parents are Asian They can't use the internet or the phone and when they go in every single time in the last 2 yrs told they can't have a face to face appointment. They don't know why. When I've spent hours on their behalf trying to chase up prescriptions or after hospital care we don't get the same day response others here do. These last 4wks I've called up 7 times and sent 3 emails with no response
Visited August 2024
Review titled James Wigg Practice
Replied on 14 August 2024
Dear Amil, We're sorry to hear about your parents' difficulties. We prioritise based on medical need, depending on availability and not background, and I apologise for the lack of response. Please contact us directly at jw.communications@nhs.net so we can address this immediately. Thank you for raising this issue. Kind regards, James Wigg Management
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Review titled Thorough, efficient, excellent
Rated 5 stars out of 5
by Tom Gentleman - Posted on 02 August 2024
A very positive experience. I filled in an eConsult form, I was seen quickly by a reassuring and attentive paramedic, who was not rushed and gave me good and clear advice. I was referred for a chest x-ray which was easy and quick to get, and the practice rapidly texted me the results. Altogether extremely efficient and impressive. Thank you.
Visited August 2024
Review titled James Wigg Practice
Replied on 05 August 2024
Dear Tom, Thank you for your positive feedback! We're thrilled to hear that your experience was efficient and impressive, from the eConsult to the clear advice and prompt results. We appreciate your kind words and are glad we could meet your needs effectively. Kind regards, James Wigg Management
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Review titled Excellent practice
Rated 5 stars out of 5
by Naomi Segal - Posted on 01 August 2024
I had avery good experience today when I phoned the James Wigg practice because it looked as though my repeat prescription was slightly out of date. The person who replied contacted the pharmacy for me and made sure it was corrected.
Visited August 2024
Review titled James Wigg Practice
Replied on 05 August 2024
Dear Naomi, Thank you for sharing your experience! We’re glad to hear that the team was able to assist with your repeat prescription and ensure it was corrected promptly. Your satisfaction is important to us. Kind regards, James Wigg Management
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Review titled No response to econsult
Rated 1 star out of 5
by Mitch - Posted on 02 August 2024
On behalf of my mum I raised 3 e consults in last 10 days. Did so because she can't use the phone after having a stroke. We waited the required time. Then sent prompts when no response. So how come other patients get these instant responses and my disabled mum doesn't?
Visited August 2024
Review titled James Wigg Practice
Replied on 14 August 2024
Dear Mitch, We're sorry for the delay your mum experienced. This isn't the level of service we aim to provide. Please reach out directly at jw.communications@nhs.net, and we'll make sure her needs are addressed immediately. Thank you for your understanding. Kind regards, James Wigg Management
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Review titled Immunisations confusion and refusal
Rated 2 stars out of 5
by Anonymous - Posted on 14 August 2024
Adding to what's already here lets hope GPs post a reply very very quickly. So like other women- midwives, NHS ads told me to get whooping cough and chickenpox for all of us as adults, for me when I was pregnant, for children. Vulnerable people in our family so as carer for my mum I qualify ( she gets chemotherapy) Children meant to due to rise in cases. Pregnant women for same reasons I think. However ring practice and told have to get evidence and obstructive conversation ensues, when pregnant was told practice didn't do these but not why so no idea if that means never. Told 3 times to go private which would be over £1k. Whatever the GPs do must do the same as we are bring told by bigger NHS. Possible receptionists we're given wrong information?
Visited August 2024
James Wigg Practice has not yet replied.
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Review titled Immunisation and care for kids - again
Rated 2 stars out of 5
by AKhan - Posted on 13 August 2024
We also had problems to get immunisation and GP appointments for our children. One had suspected whooping cough, neither got immunised because covid shut down immunisations and they missed. We go straight to a local urgent care centre instead of GP triage now. Often we're not even given a same day appointment and our baby was sent to A&E after the GP refused a same day appointment. On immunisation we have no clue anymore where to go! Ring the practice and we are told no, like someone else here but the govt ads are telling us go to the GP ! The local urgent care cte said this and when I was pregnant we were all told I had to go get a jab Maybe we don't understand? The admin staff shouldn't be answering though. They are the problem
Visited August 2024
James Wigg Practice has not yet replied.
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Review titled Worryingly inconsistent experiences
Rated 2 stars out of 5
by JLee - Posted on 28 July 2024
We have very young children and have had lots of problems trying to get an appointment . When the GPs are on strike the whole place is in a state of flux. It would be great if a doctor could look at what is happening because it's not reassuring when a reception person tells you as a parent that young children don't get priority when rest of the NHS says they do. No appointment for bad excema possible because there are no slots free. No appointment for breathing problems which was then so serious had to go to hospital. Who said whooping cough and to get other children immunised. But reception says not possible and wouldn't give any appointment for this ! Get the impression reception staff do the medical assessments because there aren't enough appointments so patients are sent away. Please fix this.
Visited July 2024
Review titled James Wigg Practice
Replied on 05 August 2024
Dear JLee, I'm truly sorry to hear about the difficulties you've faced with appointments and the care of your young children. Your feedback is important, and we understand how frustrating this situation must be. We are actively working to address these issues and improve our processes. Please contact us directly at jw.communications@nhs.net so we can better understand your concerns and work towards a resolution. Kind regards, James Wigg Management
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Review titled Good Practice
Rated 5 stars out of 5
by Pauline Maitama-Sule - Posted on 08 July 2024
Dr was riendly, thorough in his investigation and reassuring. No red flags but will send me for further investigation of my falls to be sure. I felt very satisfied with his assessment. The receptionist was polite with a nice friendly smile and extremely helpful. I left the surgery feeling that I had been treated well.
Visited July 2024
Review titled James Wigg Practice
Replied on 11 July 2024
Dear Pauline, Thank you for your positive feedback! We are thrilled to hear that you have had a great experience with Dr Hague and our GP Assistant Ishtiak. This will be fed back to the team. Kind regards, James Wigg Management
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Review titled Respect is both ways
Rated 2 stars out of 5
by Anonymous - Posted on 23 July 2024
Not having good experiences with reception or contact staff when trying to chase things Very rude during every strike period when needed appointments in the family. Must be very hard for them but it's disrespectful to us as patients who have had confusion non stop. We are respectful of staff but it's a 2 way street. It's not just appointments it's when prescriptions have queries or errors I am always told it is a 3 day waiting time and that's not how it should be. They should know who to go to and not argue with patients and say it's policy- it's causing us as a family a lot of health problems. My youngest has had so many problems trying to get his inhaler prescription past the receptionist team. He has to go to A&E because he's run out. In situations where a doctor should have stepped in and reviewed.
Visited July 2024
Review titled James Wigg Practice
Replied on 26 July 2024
Dear Patient, We are sorry to hear about your negative experience with one of our GP Assistants. Please do email us at jw.communications@nhs.net with your experience and we will investigate the matter. Kind regards, James Wigg Management