James Wigg Practice
Kentish Town Health Centre, 2 Bartholomew Road, London, NW5 2BXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled I need a GP appointment
Rated 2 stars out of 5
by Anonymous - Posted on 09 January 2025
Simple request you would think as not urgent (yet) so just a case of finding a spot with any GP so I can see one after the econsult form told me to. Turns out it's a krypton factor challenge where after being on hold for hours over 2 weeks ,and getting cut off several times I meet with attitude for simply asking 'how is this done?'. Staff would do well to remember the NHS is a state funded service ,please don't treat me as a disgruntled customer.
Visited January 2025
James Wigg Practice has not yet replied.
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Review titled Long term patient
Rated 1 star out of 5
by Anonymous - Posted on 04 January 2025
No appointments. Not to see a dr even no same day urgent ones ,I am often told ring 111 in surgery hours, I am told go to A&E in surgery hours. Receptionists medically assess me and what they then pass on is often wrong. A doctor orders blood tests as I have to do this regularly and I always have to chase results. Been at this surgery over 20 yrs. Never ever did I think I would end up on here. Reposted with correct date
Visited January 2025
James Wigg Practice has not yet replied.
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Review titled When will this get better?
Rated 1 star out of 5
by Anonymous - Posted on 02 January 2025
My mother who is elderly and frail tried to get a GP appointment on the run up to Xmas which here includes the whole of November. She trys to ring but gets cut off or there are no appointments offered and no solutions. She had a cough getting worse looked awful but no GP is no GP. Decided to try see Xmas out and call back. Today ( 2nd Jan) I called right on 8.30 and then got cut off twice after 65 mins total waiting. At 10.10am I try the econsult as my mother's health is getting worse and we all have to go back to work so cant provide the round the clock care we have been doing. It was closed not open until tomorrow and thats just not good enough as this is a normal working day for the whole country . So, new year,same old excuses same lack of care as before for her. 2 things : Why is the practice taking on new patients when it can't cope with existing numbers? Why am I so very worried about what would happen if I raised a complaint?
Visited January 2025
James Wigg Practice has not yet replied.
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Review titled No appointments - ever
Rated 1 star out of 5
by Anonymous - Posted on 31 December 2024
I have a breast lump so I need to see a GP to diagnose me or to refer on. I ring 2/3 times a week right on 8.30 when the telephone lines open, I am never higher than 20 in the queue,it cuts off often and the rest of time they tell me here are no more doctor appointments. None at all not ever not one at all. This has gone on for months now and its brushed off as Ok i doubt they even keep track how many like me are turned away and theres no managers if I ask. Desperately worried,am I meant to go to A&E?
Visited December 2024
James Wigg Practice has not yet replied.
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Review titled Too hard to get dr appointment
Rated 2 stars out of 5
by Anonymous - Posted on 24 December 2024
I cant do the online form it isnt for chronic illness I been there queued up told nothing left until next month when only halfway through this month,next month diary not ready yet. Tel call so exoensive because they put me on hold a very long time they should have a freephone number. The people on the phone there try tell me I dont need a Dr when I do. Been trying 8 months now.
Visited December 2024
James Wigg Practice has not yet replied.
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Review titled Can't get to see G
Rated 1 star out of 5
by Anonymous - Posted on 26 December 2024
I'm an older carer my brother has bi polar never gets an appointment, got non existent support, I got my own health problems,I am treated for cancer,I need to see my GP not speak to someone else who's not a qualified Doctor, be just on a phone and have my health and my brother's health decided by this very poor system . The phone lines like this forever very just long waits,cutting me off regularly, like its set up to stop patients see a GP, they put the phone down instead of taking a problem to the managers , who are never there to speak if I ask because receptionists don't cope. I can't always do calling early morning, every day I call to be told no appointments,no clue when might be, told call back and I cant go in there makes no difference anyway. My brother relies on me they did nothing to make sure he gets appointments. The attitude towards him can't be explained away by ignorance, they don't think bi polar is a disability,told me no one in whole surgery is disabled trained
Visited December 2024
James Wigg Practice has not yet replied.
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Review titled No support
Rated 1 star out of 5
by Anonymous - Posted on 16 December 2024
I needed confidential support in a horribly stressful time where I was very vulnerable and its affected my whole family. I couldnt get an appointment. Receptionists totally unaware why there are reasons patients wont share what the problem is and there is no counsellor there like at other GPs. The grilling from reception on my situation was not acceptable and very upsetting when what I need was time with an experienced woman GP. I stopped ringing.
Visited December 2024
James Wigg Practice has not yet replied.
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Review titled Shambles
Rated 2 stars out of 5
by Moses - Posted on 03 December 2024
All year been the same old story and there are no appointments after very many phone call trys where you are 30 th in the queue and line cuts you off after 45 minutes and no one says oh we are sorry just say all patients have to endure . And then they say you cant make any appointment and say oh but you could see a nurse or paramedic instead as if we got no clue what each job does. Cant see anything improving for us.
Visited December 2024
James Wigg Practice has not yet replied.
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Review titled Not seeing a GP when need to
Rated 2 stars out of 5
by Anonymous - Posted on 29 December 2024
Huge respect for NHS so dont ever contact the GP for myself or my family until we cant manage any longer, exhaust all advice the NHS website tells us to and 111 . Feel this is the message the GP has been giving out since covid- stay away. But then after a series of health scares as a family we needed to see and get treatment from an actual GP so called up the surgery. Many times we couldnt get through at all and in time .Calling for days on end for our child, for myself, and no appointments were free, really dont know why neither did they so wasnt reassured. They pressured us to see a nurse instead, on one occasion made a telephone appointment with someone who wasn't even a doctor. That online form is very poor and for some reason it wasn't running and other times it was and no one called us or emailed. Maybe after so long away our expectations were too high but the whole experience has left us feeling they really dont want to see us. We had to take our youngest to an urgent care centre out of area who rushed them to hospital for emergency treatmen . We think we did everything we were meant to but were let down. Can't raise this or post with real name as other review site says surgery then pressurises patients to remove reviews. Looking for a different more family friendly surgery now.
Visited December 2024
James Wigg Practice has not yet replied.
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Review titled Really not ok
by Anonymous - Posted on 24 December 2024
This no longer feels like a family practice it has grown way too big. I called up 5 times to try get appt for my partner with mental health deteriorating in bad way and its untrained receptionists making decisions on if allowed any appt with a dr unable to recognise whats going on because they are not drs. All through this medication needing urgent review [ think about what happens when this dont happen) but cant happen without a dr actually seeing Urgent appt asked for told list full Econsult - severe mental health not allowed. Emailed and ofc nobody gets back Ended up sectioned. Could have been avoided..
Visited December 2024
James Wigg Practice has not yet replied.