James Wigg Practice
Kentish Town Health Centre, 2 Bartholomew Road, London, NW5 2BXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Worryingly inconsistent experiences
Rated 2 stars out of 5
by JLee - Posted on 28 July 2024
We have very young children and have had lots of problems trying to get an appointment . When the GPs are on strike the whole place is in a state of flux. It would be great if a doctor could look at what is happening because it's not reassuring when a reception person tells you as a parent that young children don't get priority when rest of the NHS says they do. No appointment for bad excema possible because there are no slots free. No appointment for breathing problems which was then so serious had to go to hospital. Who said whooping cough and to get other children immunised. But reception says not possible and wouldn't give any appointment for this ! Get the impression reception staff do the medical assessments because there aren't enough appointments so patients are sent away. Please fix this.
Visited July 2024
Review titled James Wigg Practice
Replied on 05 August 2024
Dear JLee, I'm truly sorry to hear about the difficulties you've faced with appointments and the care of your young children. Your feedback is important, and we understand how frustrating this situation must be. We are actively working to address these issues and improve our processes. Please contact us directly at jw.communications@nhs.net so we can better understand your concerns and work towards a resolution. Kind regards, James Wigg Management
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Review titled Good Practice
Rated 5 stars out of 5
by Pauline Maitama-Sule - Posted on 08 July 2024
Dr was riendly, thorough in his investigation and reassuring. No red flags but will send me for further investigation of my falls to be sure. I felt very satisfied with his assessment. The receptionist was polite with a nice friendly smile and extremely helpful. I left the surgery feeling that I had been treated well.
Visited July 2024
Review titled James Wigg Practice
Replied on 11 July 2024
Dear Pauline, Thank you for your positive feedback! We are thrilled to hear that you have had a great experience with Dr Hague and our GP Assistant Ishtiak. This will be fed back to the team. Kind regards, James Wigg Management
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Review titled Respect is both ways
Rated 2 stars out of 5
by Anonymous - Posted on 23 July 2024
Not having good experiences with reception or contact staff when trying to chase things Very rude during every strike period when needed appointments in the family. Must be very hard for them but it's disrespectful to us as patients who have had confusion non stop. We are respectful of staff but it's a 2 way street. It's not just appointments it's when prescriptions have queries or errors I am always told it is a 3 day waiting time and that's not how it should be. They should know who to go to and not argue with patients and say it's policy- it's causing us as a family a lot of health problems. My youngest has had so many problems trying to get his inhaler prescription past the receptionist team. He has to go to A&E because he's run out. In situations where a doctor should have stepped in and reviewed.
Visited July 2024
Review titled James Wigg Practice
Replied on 26 July 2024
Dear Patient, We are sorry to hear about your negative experience with one of our GP Assistants. Please do email us at jw.communications@nhs.net with your experience and we will investigate the matter. Kind regards, James Wigg Management
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Review titled busy but helpful
Rated 3 stars out of 5
by lloyd - Posted on 16 July 2024
You have to queue and can only contact them during a short window every day but once you get seen they're usually very helpful. Just called to reschedule an appointment I missed and the person I dealt with was very helpful
Visited July 2024
Review titled James Wigg Practice
Replied on 17 July 2024
Dear Lloyd, Thank you for your positive feedback. We are thrilled you had a positive experience and will pass this onto the team. Kind regards, James Wigg Management
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Review titled Very good service
Rated 5 stars out of 5
by Gudrun - Posted on 27 July 2024
My husband and I both had acute issues which were dealt with very quickly and efficiently. Special thanks go to the reception team.
Visited July 2024
Review titled James Wigg Practice
Replied on 05 August 2024
Dear Gudrun, Thank you for your feedback! We’re pleased to hear that both you and your husband received prompt and efficient care. We’ll make sure to pass along your special thanks to the reception team. Kind regards, James Wigg Management
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Review titled great doctor
Rated 5 stars out of 5
by Anonymous - Posted on 03 July 2024
the doctor was so lovely and kind and catered to my language barrier. they gave me excellent advice and were very welcoming.
Visited July 2024
Review titled James Wigg Practice
Replied on 11 July 2024
Dear Patient, Thank you for your positive feedback! We are thrilled to hear that you have had a great experience with one of our doctors. Kind regards, James Wigg Management
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Review titled Get there in the end.
Rated 4 stars out of 5
by Anonymous - Posted on 12 July 2024
It’s a good practice and I respect the facilities it offers but can be frustrating when chasing shared care prescriptions. Fortunately today I was able to secure prescription after chasing it up.
Visited July 2024
Review titled James Wigg Practice
Replied on 17 July 2024
Dear Patient, Thank you for your positive feedback. We are please that your prescription request has been dealt with. Kind regards, James Wigg Management
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Review titled Do better
Rated 2 stars out of 5
by Anonymous - Posted on 13 July 2024
Much of the reports here is same for my family. I am pleased some people get help. I want the same help.I feel like they build a ery big wall. I think they prefer simple patients. I think they don't like the disabled. I being told no to appointments to see a GP from my team there. I have surgical examinations at hospital and a letter to say GP to prescribe medicines but they are not so I am in pain. Letter says to make sure I check in for blood reasons but they say no. I go in say I can't use my phone I have no money and they say all patients must have phone to be called. No appointment for me. They say they are on strike maybe this is why aswell but there is nobody to talk to as very busy and they are very stressed .
Visited July 2024
Review titled James Wigg Practice
Replied on 17 July 2024
Dear Patient, We are sorry to hear about your negative experience. Please contact us by phone, walk in or email at jw.communications@nhs.net so we can have a better understanding, investigate and try and resolve the matter. I am unable to contact you directly as this is posted as anonymous. Kind regards, James Wigg Management
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Review titled Unhelpful and rude
Rated 1 star out of 5
by Rae - Posted on 09 July 2024
I have no idea why a hospital doctor's strike stops the GP having appts but reception told me over 3 days it did. This is why they had no appts. Not there being no diary slots drawn up yet ( the usual excuse) or anything else said over the years. But a strike. I have a serious health condition and need a GP appt after a hospital admission. To get checks and tests the GP was asked to do. I can't get one. To make worse receptionists here yet again were incredibly rude. It shouldn't be happening so much
Visited July 2024
Review titled James Wigg Practice
Replied on 11 July 2024
Dear Rae, We are sorry to hear about the negative experience you had. Junior GP strikes do effect our appointment availability as we are a teaching practice and a large number of our appointments are with junior doctors. I am sorry about your experience with our receptionists. Please do email us on jw.communications@nhs.net so we can understand what has happened better. Kind regards, James Wigg Management
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Review titled Long live the NHS
Rated 4 stars out of 5
by liz de Keller - Posted on 11 July 2024
I have recently had contact with my doctor at the practice and also with UCH. I am impressed with the way the two services have shared information and that my GP has phoned, texted and given me an appointment promptly and it seems, at least in my case, the NHS has come up trumps. I am aware of the huge number of patients on the practice list and the fact that staff are overworked but I feel they are doing their best.
Visited July 2024
Review titled James Wigg Practice
Replied on 11 July 2024
Dear Liz, Thank you for your positive feedback! We are thrilled to hear that you have had positive experiences with our practice. Kind regards, James Wigg Management