James Wigg Practice
Kentish Town Health Centre, 2 Bartholomew Road, London, NW5 2BXContact details and opening times
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Reviews
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Review titled Riddle me this - pregnancy and immunisations
Rated 2 stars out of 5
by Anonymous - Posted on 21 July 2024
So, whole family here. Multigenerational Including family members undergoing chemo and who have infusions that make them immune compromised. I am pregnant, my sister is pregnant. Both our ( separate) midwifery teams advise us to get immunized against certain infectious diseases as we didn't as kids. This to prevent harm to the baby. Criteria is also if someone you close to is immune compromised. NHS website says so. Reception refuse to make appt. Say must get written evidence that close family are at risk. The GP is the evidence - they are your pts ! I even produced the letter to the GP from oncology This isn't OK Eg of reception or mgrs making up rules or is it GPs blocking?
Visited July 2024
Review titled James Wigg Practice
Replied on 26 July 2024
Dear Patient, We are sorry to hear about your negative experience. Please contact us by phone, walk in or email at jw.communications@nhs.net so we can have a better understanding, investigate and try and resolve the matter. I am unable to contact you directly as this is posted as anonymous. Kind regards, James Wigg Management
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Review titled Helpful reception
Rated 4 stars out of 5
by Aimee Birnbaum - Posted on 09 July 2024
Today was phoned with questions about Covid contagion of both myself and my husband. There were no telephone appointments left for today so the practice reception very helpful with how to proceed to get the information we need.
Visited July 2024
Review titled James Wigg Practice
Replied on 11 July 2024
Dear Aimee, Thank you for your positive feedback. We are thrilled to hear that you had a good experience with our GP Assistant Ishtiak and will feed this back to the team. Kind regards, James Wigg Management
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Review titled No follow up after being sectioned
by Shaz - Posted on 17 July 2024
Twice this happened now. Was in hospital many weeks and my medicines was changed as they didn't work . I went home they gave me 2 weeks of new tablets new doses and told the GP to change my perscription. These tablets can't stop suddenly they say or you get much worse very quickly. Both times I couldn't get my prescription. Reception staff said 2 or 3 working days and not urgent and weren't kind. Sent in circles. My GPs and the staff don't know about mental illness I think now. I got sectioned because I had no medicines.
Visited July 2024
Review titled James Wigg Practice
Replied on 26 July 2024
Dear Shaz, We are sorry to hear about the negative experience you had. Please can you call or email us at jw.communications@nhs.net so we can investigate and try and resolve the issue as we are unable to identify you. Kind regards, James Wigg Management
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Review titled Receptionists mustn't triage patients
Rated 1 star out of 5
by Anonymous - Posted on 22 July 2024
Receptionists are admin staff not trained Dr's or nurses or pharmacists. I ring to just give and get information. I rang a few times to get urgent appointments- only possible on non strike days unless maybe you ring very early? But also trying to see a regular woman GP just to try get support . I am going through a lot. I think the receptionist must have a form for urgent appointments but the questions is intrusive and she doesn't need to upset me. I said I not want to answer ,got lectured on why she was person who decided if it was a doctor I needed. Receptionists should respect patients right to confidentiality. And receptionists shouldn't be deciding if I need to see a GP. It's not the first time aswell.
Visited July 2024
Review titled James Wigg Practice
Replied on 26 July 2024
Dear Patient, We are sorry to hear about your negative experience. Our GP Assistants are trained to take down as much information for patients so that our duty team can triage all requests appropriately. Please do email us at jw.communications@nhs.net with your experience and we will investigate the matter. Kind regards, James Wigg Management
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Review titled Great service from a receptionist today
Rated 5 stars out of 5
by Susan Thomson - Posted on 24 July 2024
I’ve had a bad scalp and had been given an appointment for 30th July 24 which I thought was a long time to wait ! The condition got worse so rang James wigg yesterday and explained and was told would have to find back in the morning which I did and was told to submit another e consult which I did and a few hours later got a response saying I had a appointment for the 30th which I knew but as the condition was worsening I wanted to been seen or even speak to a doctor! I also sent a text back saying it might not be urgent to you but it I to me! I had to go to James wigg today for a breast screening so while I was there I spoke to a receptionist and he went out of his way to help me. He sent me a link so I could send photos to them and I know have a phone call tomorrow between 6-7. Thank you from the receptionist ! I also explained in the 2 econsult that I work in retail with a black uniform and the flakes were falling on my uniform which is very embarrassing! You really shouldn’t have to wait so long for an appointment!
Visited July 2024
Review titled James Wigg Practice
Replied on 26 July 2024
Dear Susan, Thank you for your positive feedback! We are thrilled to hear that you have had a great experience with our GP Assistant Hamza and our pharmacist Qaes. We will be feeding this back to them. Kind regards, James Wigg Management
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Review titled Excellent GP
Rated 5 stars out of 5
by Muhieddin - Posted on 08 August 2024
I was blessed enough to be seen by a great GP but this site will not let me say his name to credit him which is silly! He was so informed and sympathetic to my issues and advised me honestly with a personal manner. His follow up calls were so reassuring and he always had solutions for my issues. Would highly recommend him and this clinic.
Visited July 2024
Review titled James Wigg Practice
Replied on 14 August 2024
Dear Mudieddin, Thank you for your kind words! We're thrilled to hear that you had such a positive experience with our clinician Richar and we'll be sure to pass on your praise to him. We're glad to know you felt supported and well cared for. Thanks for recommending our practice! Kind regards, James Wigg Management
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Review titled Upsetting
Rated 1 star out of 5
by Anonymous - Posted on 23 June 2024
I feel a burden at my surgery here because I am older. I don't understand the ways it works. I need to see a GP and they say no every time. There are only telephone appointments and triage and I have hearing loss so when they do the triage assessment it is too difficult to understand. I will give this example of recently I felt unwell and my blood pressure on the machine the NHS gave me was too high. I tried 6 times to ring the surgery with very long waits. They only had emergency telephone appointments and that's too hard and I was in tears So I never went and checked my symptoms with a GP.
Visited June 2024
Review titled James Wigg Practice
Replied on 11 July 2024
Dear Patient, We are very sorry to hear about the negative experience you had. Please do email us at jw.communications@nhs.net or come in to speak to a member of the management team so we can understand, investigate and try to resolve this matter. Kind regards, James Wigg Management
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Review titled Why is there no improvement?
Rated 1 star out of 5
by Anonymous - Posted on 20 June 2024
Some admin staff are very intolerant and very rude when they get impatient with people. My mum is a bit deaf and gets easy confused and a GP surgery should be thinking this could be a sign help is needed. She's been shouted at for ringing lots which upset her ,she tries the phone because that's how here says it must be but she doesn't know what to do. The automated voice is way too busy for anyone confused. She went nearly a month without tablets when paramedics came was it found out the prescription stopped and the GP didn't know why. She had to stay in hospital which is very distress her. There is no need to treat the elderly like this. Some patients are getting priority they get a Dr very easy, not my mum
Visited June 2024
Review titled James Wigg Practice
Replied on 11 July 2024
Dear Patient, We are sorry to hear about the negative experiences you have had. Please do email us at jw.communications@nhs.net so we can have a better understanding at what you experienced and can investigate and try to resolve this issue. Kind regards, James Wigg Management
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Review titled overpriced
Rated 1 star out of 5
by shocked - Posted on 15 July 2024
I picked up a 2 line letter for my daughter, it was not even signed and it cost £30.00, just to state she was registered. Practice I work in charges 10.00
Visited June 2024
Review titled James Wigg Practice
Replied on 05 August 2024
Dear Patient, I’m sorry to hear about your dissatisfaction with the cost of the letter. We strive to keep our fees for non NHS letters reasonable, and your feedback is important. Please feel free to contact us directly by phone or email us at jw.communications@nhs.net to discuss this further or if you have any additional concerns. Kind regards, James Wigg Management
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Review titled Urgent consultation for leg pain at night
Rated 5 stars out of 5
by Patrick Allen - Posted on 21 June 2024
On 20th June 2024 I asked for an urgent appointment to discuss aching in my legs which was keeping me awake at night. I was worried that this might be a sign of the onset of diabetes as I had measured what seemed to be higher than normal blood sugar readings. I was given a same day appointment and came in to see the doctor. . He took a careful history and examined my legs. He told me that a recent blood test had confirmed that I do not have diabetes and this was very reassuring. He came to a prelimary diagnosis that I am suffering from Restless Legs Syndrome (which I had suspected). He was able to telephone a duty neurologist in my presence to discuss treatment. It was agreed that he should prescribe Pregabalin (subject to one further blood test) . We agreed the plan. I was very happy with the consultation and doctor's calm and thorough approach to my symptoms. I left completely reassured and with a definte plan for treament. Thank you very much - this was the NHS at its best.
Visited June 2024
Review titled James Wigg Practice
Replied on 11 July 2024
Dear Patrick, Thank you for your positive feedback! We are thrilled to hear that you have had great experiences with our practice and with Dr Levy. This will definitely be fed back to him. Kind regards, James Wigg Management