JS Medical Practice
107 Philip Lane, Tottenham, London, Greater London, N15 4JRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled To be avoided
Rated 1 star out of 5
by Erica - Posted on 23 January 2025
This surgery has gone from terrible to awful in the last few years. Impossible to see anyone in person. Ive been spewing green phlegm since before Christmas and was given antibiotics without being seen by anyone, month later and Im still not better and cannot be seen by anyone. Wait one hour in the phone and tell them you will do your best to turn up on time, ten mins late and you are not seen. They refuse to put in your official compaint too. Appaling
Visited January 2025
Review titled JS Medical Practice
Replied on 24 February 2025
Dear Erica Thank you for your feedback. We are very sorry to hear about your experience and understand the distress caused by the difficulties you have encountered in accessing care. We appreciate you taking the time to share your concerns, and we take them very seriously. Please note that as of 1st October 2024, there has been a change in our practice management. With this change, we have implemented improved appointment booking processes to better meet our patients' needs and ensure more timely access to care. We are committed to providing compassionate, efficient service, and your feedback is invaluable in helping us identify areas for further improvement. We would welcome the opportunity to discuss your experience in more detail and address your concerns directly. If you are willing, please email us, marking your message to the attention of the Practice Manager, so that we can investigate this matter further. Thank you again for your comments—they help us strive towards better service for all our patients. Yours sincerely, JS Medical Practice (Philip Lane) Team
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Review titled Very helpful receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 03 June 2024
I was having issue with contacting a particular department at the hospital as all phone numbers were going unanswered. I thought it was worth me popping into the GP surgery to see if they could be of any help, and I’m glad I did, the receptionist was so helpful. He went above and beyond in trying to get me the right contact details for the correct department. He even followed up with a phonecall once he had found another number. We need more GP receptionists like him, nothing was too much of an issue.
Visited June 2024
Review titled JS Medical Practice
Replied on 25 February 2025
Dear Patient Thank you for sharing your experience. We are thrilled to hear that our receptionist was able to assist you so thoroughly in resolving your issue. Going above and beyond, like following up with a phone call to ensure you had the right contact, is exactly the level of care we aim to provide. Your kind words are much appreciated, and we will be sure to pass them along to the entire team. Yours sincerely, JS Medical Practice (Philip Lane) Team
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Review titled Amazing Service
Rated 5 stars out of 5
by Mark Wordley - Posted on 02 May 2024
I'm currently away for a few days on the south coast, and stupidly forgot my blood pressure and statin medication. One phone call and the really helpful lad on reception had contacted Dr Macmillan, and arranged for an emergency prescription to be issued and sent to the closest pharmacy to where I'm staying. Amazing Service as always from an outstanding practice. Thank you.
Visited April 2024
Review titled JS Medical Practice
Replied on 25 February 2025
Dear Mark Wordley Thank you for sharing your experience. We are delighted to hear that our team, especially our reception staff and Dr M, could step in quickly to help with your emergency prescription while you were away. It's always our aim to provide outstanding service when you need it most. Yours sincerely, JS Medical Practice (Philip Lane) Team
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Review titled Strange phone appointment experience
Rated 3 stars out of 5
by Anonymous - Posted on 09 November 2023
I thought that usually when you call to have a ‘Same day appointment’ basis question about your identification will be ask like DOB or names, even if it is for a following up appointment with a practitioner…but nope! Nothing…seems that the lady was already annoyed even that she probably just start working after only 20mn when the phone line opens. Especially it seems that my concerns were annoying her that after finally having some sort of agreement…she just hanged up the phone without me even confirming about our discussion. Need probably more patients service skills to be able to help in a better way. That was a first & pretty awkward phone conversation with someone who is supposed to be helpful. Bit disappointed here!
Visited November 2023
Review titled JS Medical Practice
Replied on 25 February 2025
Dear Patient Thank you for your feedback, and we are sorry to hear that your experience in Nov'23 didn’t meet the standard we aim to provide. Since the management transition on 1st October 2024, we have been focused on improving our patient service, including enhancing staff training and implementing better communication practices to ensure every patient has a positive experience. We always strive to address patient concerns with care and respect, and your feedback will be used to highlight areas that need further improvement. We truly appreciate you bringing this to our attention, and we hope that future experiences will reflect the improvements we have made. Thank you again for sharing your experience with us. Yours sincerely, JS Medical Practice (Philip Lane) Team
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Review titled Great Receptionist
Rated 4 stars out of 5
by Pat Bain - Posted on 19 November 2023
I had an issue with my repeat prescription. It was sorted out wonderfully by a thoughtful determined Receptionist. He went beyond his duties and even called me the next day to see if it had been resolved to my satisfaction. He is a new addition to the Team who was extremely kind and competent. I hope he remains at the Surgery. It makes it worthwhile going in, if I encounter any further problems.
Visited November 2023
Review titled JS Medical Practice
Replied on 25 February 2025
Dear Pat Bain Thank you for sharing your positive experience. We are delighted to hear that our new team member went above and beyond to resolve your repeat prescription issue, even following up with you the next day. Your kind words about his dedication and competence are greatly appreciated, and we’ll be sure to pass on your compliments. We are committed to providing outstanding service, and it's wonderful to know that your experience with us makes a difference. Thank you for your continued trust in our surgery. Yours sincerely, JS Medical Practice (Philip Lane) Team
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Review titled Very awful
Rated 1 star out of 5
by Anonymous - Posted on 17 October 2023
I made a online registration for a new patient for me and my family, i made it on 12.09.23 since today 17.10.23 i haven't heard back from them. I have call them few times to double check but they were explaining it is takin time even though they couldn't find my name in the applicants. They even ask me am i sure that i applied on the right clinic, and yes I'm sure. Please don't reply to this comment with generic email telling me how much you are sorry etc, doesn't worth it.
Visited September 2023
Review titled JS Medical Practice
Replied on 25 February 2025
Dear Patient Thank you for your feedback. We understand that your online registration experience in September 2023 did not meet your expectations, and we appreciate you taking the time to share your concerns. Since then, with new management in place from 1st October 2024, we’ve made significant improvements to our registration process and patient communications to ensure new applications are handled more efficiently. If you still require assistance with your registration, please contact our Practice Manager directly so we can resolve this matter promptly. Your feedback is invaluable in helping us improve our services. Yours sincerely, JS Medical Practice (Philip Lane) branch
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Review titled Warm, friendly and helpful lead receptionist
Rated 4 stars out of 5
by Olivia - Posted on 31 July 2023
I have been with the practice for over 29 years and wanted to thank the current lead receptionist for her warm and friendly way of dealing with patients. Interactions with members of staff can vary a great deal, with some Of them coming across as cold and detached and so making the whole experience of booking an appointment a rather unpleasant one. Also, there needs to be an understanding that not every patient feels confident and comfortable discussing certain topics with a receptionist of the opposite sex, and also a lot younger. This should not be perceived as patients being a difficult.
Visited July 2023
Review titled JS Medical Practice
Replied on 25 February 2025
Dear Olivia Thank you for your loyalty over the past 29 years and for sharing your detailed feedback. We are delighted to hear that our current lead receptionist has made a positive impression with her warm and friendly approach. We understand that the experience of booking an appointment can vary and that discussing sensitive topics may feel challenging, especially with a receptionist of a different gender or a younger age. Please know that we take your comments seriously and are continually working to ensure every patient feels comfortable and respected. Your feedback helps us improve our service, and we truly appreciate you bringing these important points to our attention. Yours sincerely, JS Medical Practice (Philip Lane) Team
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Review titled Considerate and helpful
Rated 5 stars out of 5
by Diana john - Posted on 25 May 2023
Even though I had some confusion with the stime the lady on the reception went out of the way to get me the appointment whereas earlier I have seen people saying come tomorrow or we will let you know incase there is any slot. cherry on top doctor was really kind and ready to see me . I'm highly satisfied half your pain goes away once some treats you with kindness .
Visited May 2023
Review titled JS Medical Practice
Replied on 24 February 2025
Dear Diana John Thank you for taking the time to share your experience. We are delighted to hear that despite the initial confusion with the timing, our receptionist went the extra mile to secure your appointment, and that our doctor’s kindness made a real difference. Your feedback reminds us of how important it is to treat every patient with care and respect. We are grateful for your kind words and are committed to continuing to provide such thoughtful service. Yours sincerely, JS Medical Practice (Philip Lane) Team
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Review titled Friendly professional staff, quick response
Rated 5 stars out of 5
by Anonymous - Posted on 18 May 2023
Have been with them for more than 8 years. Always helpful quickly response. With the new digital platform, I can send pic over and explains the case. saving the time to pop in for face to face appointments/ bring kids off the school. They responded so fast than I expected. Always provide great standard services and treatment. Thank you so much for all your hard work.
Visited May 2023
Review titled JS Medical Practice
Replied on 25 February 2025
Dear Patient Thank you for your wonderful feedback and for being with us for over 8 years. We are thrilled to hear that our digital platform has made accessing care more convenient for you, especially in saving time for busy tasks like school runs. Your recognition of the speed and quality of our service, along with the care and treatment you’ve received, means a lot to us. We are committed to continuing to provide the high standard of service you’ve come to expect. Thank you for your support and kind words! Yours sincerely, JS Medical Practice (Philip Lane) Team
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Review titled Amazing team and service
Rated 5 stars out of 5
by Charline - Posted on 18 May 2023
I’ve unfortunately required services from the surgery a few times in the last two weeks and everyone has been amazing. From the person at reception to both doctors I spoke to, everyone has taken the time to listen to my request and needs, and made sure to offer the best solution for me.
Visited May 2023
Review titled JS Medical Practice
Replied on 25 February 2025
Dear Charline Thank you for sharing your experience. We are delighted to hear that our team—from the reception staff to the doctors—has been able to provide you with attentive, tailored care during your recent visits. It’s important to us that every patient feels listened to and supported, and your feedback truly motivates us to keep up the high standards. Thank you for trusting us with your care. Yours sincerely, JS Medical Practice (Philip Lane) Team