Jubilee Medical Centre
Kent House Surgery, 36 Station Road, Longfield, Kent, DA3 7QDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled New patient- really good, accomodating experience
Rated 4 stars out of 5
by Anonymous - Posted on 18 December 2024
New to area: new patient. Over the past week I've put in 2 econsults. Initial econsult , i put in two points of enquiry. First point was answered via a text message, second point not mentioned. I called, connected quickly and told they'd chase second point. i didn't hear back within a couple of hours but upon chasing with another phonecall late same day afternoon, was connected quickly again, informed the lack of comms was due to short staffing, that they were due to phone me back and that I had been given an appointment in a couple of weeks (which was entirely reasonable for my ailment). Second econsult, i was given same day appointment, where the doctor sent off two referrals for me. The next day both referrals got in contact to book appointments. Where most doctors surgery reviews are complaints and patient ratings poor, I'm really relieved to have had such positive experiences at this practice. Thanks very much
Visited December 2024
Jubilee Medical Centre has not yet replied.
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Review titled Disappointing
Rated 2 stars out of 5
by Anonymous - Posted on 24 October 2024
Went into the surgery in September to enquire about Covid and Flu vaccination. Receptionist very laid back and dismissive and said we had left it too late all was booked up. My husband has COPD and we are both entitled to free vaccinations. I would have thought some kind of information should have been sent out to us regarding vaccination appointments as other surgeries manage to do. This surgery sadly make you feel that you are entirely left alone with your medical health needs. Fortunately had our vaccinations with some very good pharmacies.
Visited September 2024
Jubilee Medical Centre has not yet replied.
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Review titled Very happy
Rated 4 stars out of 5
by Mrs J Ellis - Posted on 19 August 2024
I contacted khs today via econsult on behalf of my husband. Our choice was to be contacted by Dr Gandhi if possible. Within the hour my husband received a call offering him an appointment either f2f or in person with Dr Gandhi the same day. We are fairly new patients to khs and have to admit that our only previous contact with them was not at all satisfactory. Today however was a completely different story, we were very pleased with today's appointment and found Dr Gandhi to be very caring and interested in my husband. In addition he listened asked lots of questions and decided a prescription was needed. It was a pleasure to meet Dr Gandhi and whilst the nhs is struggling it was so refreshing to meet a GP who has his patients welfare and care at heart. So often we forget to say thank you but are very quick to complain, so thank you khs and in particular Dr Gandhi.
Visited August 2024
Jubilee Medical Centre has not yet replied.
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Review titled Frustrating and overly complex
Rated 1 star out of 5
by Anonymous - Posted on 06 September 2024
It’s a shame as a few of the receptionists have been amazing but overall since moving to Kent two yeses ago I have been shocked and appalled at the service here. Most recently, an gp appointment through work at asked me to have my bloods re taken through my local gp in July. Kent House insisted I waited 3 weeks for a doctors appointment first, to then book a blood test and then have it cancelled the day before and need to wait another 3 weeks taking me into September. The doctor was incredibly unclear on next steps, including missing out that he needed a swab so at the point of my blood and scan results being back, I was then told by the r receptionist I still needed a swap and the next appointment was in 3 weeks. This could have all been booked back in early August, instead of waiting over 6 weeks to just tick the boxes for the referral. The receptionist also told me all my results were normal and no further action would take place, despite the doctor having told me he just needed these results to then refer me on. I was told to do another econsult and wait again for another appointment. This is just one of the many incredibly frustrating experiences. I’ve also had blood tests come back and been told normal when actually things have been under normal range. I understand the nhs is stretched but I would be fired in my job if I didn’t know the right processes or gave customers the wrong information and yet that seems to happen time after time here.
Visited August 2024
Jubilee Medical Centre has not yet replied.
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Review titled Very good service
Rated 5 stars out of 5
by Richard Smart - Posted on 20 August 2024
I’ve had to make use of the surgery a few times this year and found the Econsult service very efficient. Surgery call me back within a couple of hours and I’ve got to see a healthcare professional within 24 hours each time. Staff are very friendly and helpful.
Visited August 2024
Jubilee Medical Centre has not yet replied.
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Review titled Person in Pain
Rated 1 star out of 5
by Anonymous - Posted on 09 September 2024
I used to have a diabetic review each year but I cant recall the last time I had one, probably 3+ years ago. Impossible to get an appointment with a GP anymore, you can only make an appointment to see a nurse and even thats mostly for children. e-consult several times has resulted in a text reply stating a doctor will be in touch between 2 and 3 weeks time and when they do i'm afraid i've not been able to understand what the doctor is saying. It is not one of the doctors I used to see. I can't understand why an appointment to see a doctor f2f can no longer be made by phone, online, or at the reception personally, as could be done in the past. When telephoning the surgery to make a blood test appointment I've been told I am number 12 in the queue after listening to a lengthy introduction and 10 minutes later I was told I was still 12 in the queue ! If everyone in the queue takes an average of 5 minutes to be answered that's over an hours wait ! I cannot see how doctors can justify the substantial salary they receive when you are no longer able to see them. It is the patients who enable them to work and be paid that generous salary yet now we are treated like a nuisance and not worthy of their attention !
Visited August 2024
Jubilee Medical Centre has not yet replied.
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Review titled Great Male paramedic
Rated 4 stars out of 5
by Linda Rice - Posted on 23 April 2024
I had an appointment with the male paramedic today and he was brilliant. Acceptance of my sensitivities of meds. Understanding and gave me time and thorough examination. Amazing and so very friendly hope I have him on every visit. Lovely person.
Visited April 2024
Jubilee Medical Centre has not yet replied.
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Review titled Impossible to deal with
Rated 1 star out of 5
by Anonymous - Posted on 10 January 2024
Phone lines are always double digit queues and only being answered by one surgery despite being shared across 3 sites. Practices are manned by deflated staff members - probably in parallel with the level of disappointed patients approaching them. Econsult hours are a measly 7.30-10.00 and that is it. If you're lucky to submit your econsult in time you may be lucky to get the correct path of action you're looking for - or you might not too. Massively understaffed for patient numbers and yet theyre still accepting more. Poor.
Visited January 2024
Jubilee Medical Centre has not yet replied.
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Review titled Great experience
Rated 4 stars out of 5
by Peter Markham - Posted on 24 January 2024
I contacted the surgery today. The telephone wait was about 15 minutes, Less time than walking there. The receptionist was very very helpful, thank you. The Doctor phoned back really quickly and was so thorough and professional.I was treated with respect and dignity. This is how good things can be. thank you all again
Visited January 2024
Jubilee Medical Centre has not yet replied.
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Review titled Confused
Rated 1 star out of 5
by Anonymous - Posted on 08 December 2023
The CQC review shows "Good". But the patient reviews say otherwise. It is very difficult to get an appointment, so I assume that the Practice is short of Doctors but they are accepting new patients. I find the whole system a nightmare. I recently needed antiviral medication and the reply to my phone call was a text telling me to call 111 (I have lost count of the times I have asked not to be contacted on my mobile as it is unreliable). They told me it was the GP responsibility but fortunately tried anyway and I did get them. It is very sad as it used to be an excellent Practice. Looking at Istead Rise the reviews don't seem any better.
Visited December 2023
Jubilee Medical Centre has not yet replied.