Kapur Family Care
Werneth Primary Care Centre, Featherstall Road South, Oldham, Lancashire, OL9 7AYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unprofessional staff
Rated 1 star out of 5
by Farhan - Posted on 06 November 2024
Went for my appointment and waited there more than 1 hour. After that been told by reception staff, they got some medical emergency and all nurses and doctor busy there and i need to book appointment again,which i understood. But next day i received message from surgery i missed appointment and giving me warning to not to miss again. Totally unprofessional staff.
Visited November 2024
Review titled Kapur Family Care
Replied on 06 November 2024
Thank you for taking the time to share your experience, and we sincerely apologise for the frustration caused. Upon reviewing your feedback, it appears there was indeed a medical emergency during your visit, which unfortunately delayed our Practice Nurse’s schedule. We understand that she attempted to reach you about an hour after your appointment time. We apologise for the inconvenience caused by the delay and any miscommunication regarding your missed appointment message. Please be assured that we have removed the warning from your record, and we have sent an apology message as well. Our staff will also take extra care in the future to keep patients informed if unexpected delays occur. We appreciate your understanding and hope to make your next visit a more positive experience
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Review titled Can’t even follow instructions from the consultant
Rated 2 stars out of 5
by Anonymous - Posted on 15 August 2024
Letter from consultant was sent last Wednesday, when the doctor reviewed it they missed off medication I needed. Not sure how hard it is to read of a letter
Visited August 2024
Review titled Kapur Family Care
Replied on 10 September 2024
We sincerely apologize for the inconvenience you’ve experienced. We understand how important it is to receive the correct information about your medication. Please rest assured that we are happy to investigate this further. Could you kindly contact our surgery either by phone or by completing the form on our website with more details? This will allow us to look into the matter promptly. Thank you for your understanding, and we look forward to assisting you further. Best regards,
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Review titled Amazing practice nurse
Rated 5 stars out of 5
by Anonymous - Posted on 26 June 2024
I met with a Practice Nurse dh - today for an examination I was really nervous about. The Practice Nurse was not only calm, approachable and friendly but also really informative and professional. The Practice Nurse was kind, reassuring and displayed nothing but compassion throughout the procedure. An absolute credit to the GP surgery. Thank you so much for your help and support.
Visited June 2024
Review titled Kapur Family Care
Replied on 10 September 2024
Thank you so much for taking the time to leave such positive feedback! It’s encouraging to hear that your experience with our Practice Nurse was both reassuring and professional. We’re delighted that you felt supported and comfortable during your visit. Your kind words motivate us to continue providing the same level of care and strive for even better service. We will be sure to pass on your compliments to the Practice Nurse and the team. Thank you again for your feedback, and we look forward to continuing to support you in the future. Best regards,
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Review titled Appaling practice
Rated 1 star out of 5
by Anonymous - Posted on 29 April 2024
If it was possible to leave lower than 1 star I would I cannot believe how Appalling this place is I’ve been waiting to see the spirometry Nurse since Covid. I’ve had appointments cancelled because she’s been off cancelled again. Equipment broken finally cancelled again. Appointment was booked for Tuesday. They Phoned to rearrange saying they had made a mistake Im 70 next month work full time in a hospital. My breathing now is so bad and nothing is being done Iv recently had blood tests. Its taken a month to get the results. Im seriously worried as i am getting no help whatsoever I could retire stay at home on benefits but i dont want that i want to work and pay my way I actually feel desperate. I don’t know what to do.
Visited April 2024
Review titled Kapur Family Care
Replied on 10 September 2024
We sincerely apologize for the distress and inconvenience you have experienced. We understand how frustrating and worrying this situation must be for you, and we are committed to providing better service moving forward. Please contact the surgery at your earliest convenience, either by phone or by completing the form on our website, so that we can arrange an appointment for you as soon as possible. We want to ensure you receive the care and support you need without further delay. Thank you for bringing this to our attention, and we will do our best to resolve this promptly. Best regards,
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Review titled Incompetent Staff
Rated 1 star out of 5
by Anonymous - Posted on 03 April 2024
Ongoing issues for several months, with blood tests and operations. doctors unable to do anything and receptionist is telling me fill out the triage form or call 911?? so they can meet their quota of same day appointments.
Visited April 2024
Review titled Kapur Family Care
Replied on 10 September 2024
We are sorry to hear about your dissatisfaction with our service. Please know that we are operating under a full triage system to ensure that all patients' needs are addressed in a timely and prioritized manner. We encourage all patients to complete the online form so that a clinician can properly assess and prioritize your case. If you are unable to complete the form, please do not hesitate to call the surgery, and our staff will be happy to assist you by completing it on your behalf. We are committed to serving you and all patients equally and fairly, and this system helps us ensure that urgent needs are met on the same day. Your feedback is important to us, and we appreciate your understanding as we work to improve our services. Best regards,
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Review titled Horrible service
Rated 1 star out of 5
by Anonymous - Posted on 08 March 2024
I booked an appointment and had a call from the GP the same day but missed it due to a dentist appointment I had. Tried to call three times 10 minutes after I missed the call as it was urgent and it said ‘you are now 2nd in the queue’ and the call would end as soon as I wasn’t 2nd in the queue anymore.
Visited March 2024
Review titled Kapur Family Care
Replied on 10 September 2024
We are very sorry to hear about the inconvenience you experienced, and we sincerely apologize for any frustration caused. We have recently invested in an advanced and improved telephone system to better serve our patients and address issues like the one you encountered. In addition, there is a facility to send a quick email to the practice or complete an online form if you find yourself in a similar situation in the future. However, please do inform us as soon as possible if you are unable to take the call, so we can avoid any wasted appointments and reschedule accordingly. Thank you for bringing this to our attention, and we appreciate your patience as we work to improve our services. Best regards,
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Review titled MSK
Rated 1 star out of 5
by Anonymous - Posted on 26 October 2023
Staff member was very rude, unhelpful and just didn't listen to me. Seriously needs to work on the manners. Certainly won't be seeing them again
Visited October 2023
Review titled Kapur Family Care
Replied on 10 September 2024
I sincerely apologize for the delay in responding and for the negative experience you’ve had with a member of our staff. We take such feedback very seriously, as providing respectful and helpful care is a top priority for us. Please could you provide more details so that we can thoroughly investigate the situation and address this matter appropriately? We want to ensure that all our patients are treated with the care and respect they deserve. Thank you for bringing this to our attention, and we hope to resolve this to your satisfaction.
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Review titled Pointless remaining with this practice.
Rated 1 star out of 5
by A.Cheetham - Posted on 18 July 2023
It doesn’t matter on what particular day one tries to get an appointment at this surgery, the only way to do so is to complete a form. In the time it takes to complete this form (one can’t do it in advance), all appointments have been allocated and have gone. This can be in as little as 5 minutes. The service is appalling. No wonder the A&E departments are overburdened. The system of allocation of appointments at this practice needs investigating. In the meantime, my advice to any member of the public wishing to seek a GP appointment, is to go to practice where getting an appointment is less like winning the national lottery.
Visited July 2023
Review titled Kapur Family Care
Replied on 10 September 2024
I’m very sorry to hear about your experience, and I understand your frustration. Since implementing the total triage system, we’ve made several improvements to make it more effective and accessible for our patients. We have extended the availability of the online form to allow more time for patients to complete it. Additionally, we’ve invested in a new, improved website that provides information on other community resources available when we are not. For urgent matters, patients can call the surgery directly during working hours, and we will ensure your needs are addressed. We are continually working to improve our service and hope you will have a more positive experience moving forward. Your feedback is valuable, and we appreciate you bringing this to our attention. Best regards,
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Review titled Unable to book a blood test at reception
by AKA - Posted on 09 March 2023
Saw a clinician for an appointment and they advised patient to go to reception to book in for some bloods. When we asked at the reception, the receptionist stated they couldn’t do this - their sole job is to book GP appointment and anything else they can’t do! They stated I needed to go home and ring the Practice so someone else could book an appointment for bloods! And this was the system they have in place - you cannot book for a bloods appointment in person! No concern as to whether I had access to a phone or the credit to even ring - how is this an acceptable practice to have in operation? I then asked to speak to manegement - I was told that this wouldn't be possible, making things even more ridiculous! I have been told that others have had issues with getting to speak to senior practice staff as well. Surely you can do better than this - a reception that can only book GP appts, and patients unable to speak to anyone in charge.
Visited March 2023
Provided by Care opinion
Review titled Kapur Family Care
Replied on 09 March 2023
Dear Patient, I would like to apologise on behalf of the surgery that you have felt the need to approach Care Opinion. GTD healthcare is the provider of Phlebotomy services in Oldham. Appointments are available seven-days-a-week, between 8:00am and 6.3pm. Their Contact number is 0161 337 3469. Unfortunately Practice staff does not have access to their appointment system. We advise patient to collect Blood labels and bag from the practice to take with them for their appointment. Practice Manager is available to talk to patient on request, however sometime it is not possible due to pre-booked commitments. you can go to Kapur Family Care page to request a call back. If you have any further questions, please do not hesitate to contact the surgery. Yours Sincerely, Complaints Manager
Provided by Care opinion
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Review titled Should be shut down immediately
Rated 1 star out of 5
by Anonymous - Posted on 12 December 2022
This surgery should have closed down ages ago. They should shut down this surgery immediately. It’s been a week I filled out the appointment form for my 5 year old daughter and until now no one has called back. Every time I call they say someone will call with a really bad manners. The receptionist is very rude.
Visited December 2022
Review titled Kapur Family Care
Replied on 14 March 2023
Dear Patient , By looking into the system I can confirm that this complaint was resolved on 15.12.022 Kapur Family Care