Kapur Family Care
Werneth Primary Care Centre, Featherstall Road South, Oldham, Lancashire, OL9 7AYContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Kapur Family Care .
Reviews
-
Review titled Just go private
Rated 1 star out of 5
by Anonymous - Posted on 07 December 2022
They have new system! On line form to fill in from 8am - 10am for them to assess then they contact you later that day. Not everyone is on line or able to do this However no point as each day they decide what time to turn the system off. Total Mis information day in day out. Tried filling form in Monday - system switched off 9.40am Rang reception told try day after. I did. No joy system turned off at 9am. Rang reception “oh we closed on line early as we having staff training”. Didn’t they know that the day before? Why not mention it then. Tried day after system turned off at 9.30am. Rang again. “Oh we turned system off early as we had a lot of forms”. During these three days I tried to get an appointment my grandson aged eight was ill. high temperature sore throat etc. no joy with out of hours service. They don’t even answer due to high call volume. No way would I go to A & E and wait for 12 hours at least so we paid £69 for a private appointment at an urgent care centre this side of Manchester We were seen straight away an given a private prescription for another £20 on a Friday night at 7pm. Ha! They even offered us tea an coffee an the doctor we saw was in no rush and took time to listen an thorough examination given strep A is going round. I would urge any one that can afford to pay to use this service an give your support to services like this do so, if only to help you keep sane an stop you having a mental breakdown dealing with people that clearly need more that one day staff training
Visited December 2022
Review titled Kapur Family Care
Replied on 14 March 2023
Dear Patient Sorry for the late reply We are operating online triage system , where a clinician will triage all clinical requests that come into the practice to help determine their urgency and allocate appointments accordingly. However we have limited capacity, so we will closing the appointment request from soon we has exhausted the available capacity if you have missed the window and you have an urgent on-the-day request then please call the surgery . If you need medical assistance that will not wait, you can contact local Pharmacy or call NHS 111. Patients with minor illness or low acuity conditions can use GP Community Pharmacist Consultation Service you can also visit our online Treatment room for self-help on physical health requests ,or our online wellbeing centre for information about mental health service. The Extended Access GP Service is also available to book GP appointments in the evenings and at weekends. Appointments are available outside of our normal opening hours from various locations in Oldham. Anyone registered with an Oldham GP can use this service. This is not a walk-in service – all appointments must be booked in advance. 0161 271 3188 Kapur Family Care