Kensington Road Surgery
148 Kensington Road, Coventry, West Midlands, CV5 6HYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Terrible Practice
Rated 1 star out of 5
by Anonymous - Posted on 09 July 2024
This surgery has continued to go downhill over the last couple of years. So difficult to get an appointment. Having to chase my own blood results, despite on the app it says ‘abnormal, contact patient’. No contact from surgery a week later and when I try and get an appointment to discuss, I’m told I’ll have to phone back again the next day because there’s no more appointments left for that day. Even though I phone at 08.30, number 25 in the queue, then they cut me off. Absolutely shocking and would not recommend. Will be finding another GP surgery.
Visited July 2024
Review titled Kensington Road Surgery
Replied on 09 July 2024
Dear Anonymous I have to disagree with your review. In the last 12 months the surgery has recruited 4 additional clinical staff including 2 GPs, a prescribing paramedic and a prescribing Advanced Nurse Practitioner. We also house other ARRS staff via our PCN. The practice also has dedicated blood result clinics running every few weeks. If your result is abnormal but within tolerance it may be that the GP will need to speak with you, however should your result be urgent then we will contact you sooner to discuss. Regarding your telephone wait time, as you have decided to remain anonymous I cannot help with this, however if you would like to contact me with your details we now have a telephone system that can interrogate and report on many things including wait times. It would also tell us how the call was terminated. I am sure we did not cut you off as you state. When all the surgery appointments have been taken for the day we can signpost to other services such as walk in centre, secondary care care or should you be housebound then the Paramedic Visiting Service. if your problem is acute and urgent we would pass this to our oncall GP to triage the next most appropriate steps. Again if you would like to identify yourself and contact me I can look into this further Thank You Julie Mayall Practice Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Maureen - Posted on 14 April 2024
I recently had two consultations at this surgery with different GP's and felt taken care of. Both took the time to listen to my concerns and compassionate in their approach. The reception staff were welcoming and efficient. Thank you Kensington Road Surgery
Visited April 2024
Review titled Kensington Road Surgery
Replied on 03 July 2024
Dear Maureen Thank you for your positive review of Kensington Road. I shall certainly be passing this onto the admin/clinical staff. Julie Mayall Practice Manager
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Review titled Improvement noted!
Rated 5 stars out of 5
by Anonymous - Posted on 08 March 2024
Called today and asked for a face to face appointment. With the GP. Was offered one straight away! Definitely an improvement from last time.
Visited March 2024
Review titled Kensington Road Surgery
Replied on 03 July 2024
Dear Anonymous thank you for your comments, We are working tirelessly behind the scenes to continue to improve services to our local population. Its always positive to receive validation from one of our patients however so thanks again! Regards Julie Mayall Practice Manager
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Review titled Fail to get appointments
Rated 2 stars out of 5
by Kirsty - Posted on 12 March 2024
I'm not sure how anyone gets an appointment for anyone other than the nurse. A few weeks ago, I called after their lunch, as soon as the practice opened. I was number one in the queue and I waited 35 minutes before someone answered the call. They answered as I was 3 metres from the door as I had decided to walk there and see why it seemed to be taking so long. Yesterday we tried to get an appointment for my partner and was told there were no appointments for the week and to call in the morning for today. He was 6th in the queue when he called, no appointments. Their default response is to go to the walk-in clinic on both occasions. I'd be interested to know what proportion of the days appointments are reserved for ongoing consultations and how many are for on the day bookings. We're hoping he may be deemed worthy of a phone appointment later but I'm not holding my breath.
Visited March 2024
Review titled Kensington Road Surgery
Replied on 09 July 2024
Dear Kirsty I was very disappointed to read your email, however as you have not provided any further details I cannot comment further. Should you wish to get in touch directly I can certainly investigate this for you. In June we offered 2033 appointments, sadly 71 were DNA. This is 82.9% utilisation. Once the surgery is at capacity we signpost to the most appropriate service, be it A & E, Walk in Centre or Paramedic Visiting Service should the patient be housebound. We also offer extended hours provided by the GP Alliance each evening and weekend. If you would like to receive more facts and figures on our appointments then do please make an appointment to visit the practice and speak with me, where I will be more than happy to oblige. thank you Julie Mayall
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Review titled Building poor but services great!
Rated 4 stars out of 5
by Anonymous - Posted on 08 January 2024
It’s such a shame everywhere needs sprucing up because the healthcare at this place has improved no end over the past 6 months with all the new staff and Gp’s and the man on receprion is lovely and helpfull
Visited January 2024
Kensington Road Surgery has not yet replied.
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Review titled Paramedic that saved my life
Rated 4 stars out of 5
by Zowie - Posted on 08 October 2024
In January I was diagnosed with cancer after being constantly up and down feeling ill, Looking green on occasion, constant blood tests, I called and spoke to a lovely Paramedic at the surgery who looked into my notes to find I had been having similar symptoms for around a 6 month period and like I was already thinking she also thought something was seriously wrong and requested I go for deep dive bloods. I collected my form that day and turns out I had cancer. I am very grateful to this wonderful practitioner who saved my life I was in fact on deaths door and without her I wouldn’t now be in remission. Thankyou
Visited January 2024
Kensington Road Surgery has not yet replied.
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Review titled Empathy and professionalism
Rated 5 stars out of 5
by Roxenham - Posted on 05 January 2024
Practice has some new colleagues that have transformed the patient care. The new receptionists are excellent, efficient and very effective. The new nursing staff are very knowledgeable, supportive and empathetic to your needs. The practice as a whole has always been excellent, however the recent changes have been for the better and really making the experience more efficient and enjoyable.
Visited January 2024
Review titled Kensington Road Surgery
Replied on 03 July 2024
Dear Roxernham thank you for your most positive comments regarding our staff. I will certainly be passing this onto all concerned Julie Mayall Practice Manager
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Review titled Care and compassion
Rated 4 stars out of 5
by Susan Carter - Posted on 29 December 2023
Things have certainly improved at the practice since a certain Doctor has arrived. Phone calls are answered quicker and the attitude of the reception staff is more positive and helpful. Just before Christmas we as a family lost a close member of our family and the care and compassion shown to us by several members of the team but especially to the Practice Director. Thank you for being you.
Visited December 2023
Review titled Kensington Road Surgery
Replied on 03 July 2024
Dear Susan thank you for your review and noticing that we are working hard to improve our services to our patient population. I will pass on your thanks to Dr Latif our Practice Director Julie Mayall Practice Manager
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Review titled Big improvements noticed
Rated 4 stars out of 5
by Kerri - Posted on 28 December 2023
I just wanted to say how much of an improvement I’ve seen within the practice. It’s so much easier to get through on the phone and the staff are always really lovely and helpful now. The new chap on the front desk is lovely and the Acp I’ve seen is just wonderful. I felt like she’d read up on me and had time for me when I saw her today. Great addition
Visited December 2023
Review titled Kensington Road Surgery
Replied on 28 December 2023
Dear Kerri Thank you for your review and for recognising that the surgery are making huge strides forward. I will certainly pass on your comments to the team. Julie Mayall Practice Manager
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Review titled Greatly improved and loved practice
Rated 4 stars out of 5
by Linda Holmes - Posted on 11 October 2023
I joined the practice in 1976, and it has seen my self and my family through the joys and troubles of life. The last few years have been bumpy for the practice and it has saddened me to see it going through such a turbulent time. Last week I visited the practice and was heartened to see such a visible change. From the reception to the doctors surgery it felt better. Booking my appointment was easy the appointment was confirmed by text, the waiting area felt more organised. The new doctor was lovely and it was so reassuring to know he was a permanent member of the team. I’ve had more communication from the surgery booking my blood test review without me even contacting them. I feel reassured that the tide is changing and the practice will return to the friendly reliable service it always was. Kensington road surgery has always served its community well because of its personal approach to its patients, it’s wonderful to see it retaining that approach but embracing more efficient and effective methods of delivery. I look forward to future developments and more improvements.
Visited October 2023
Review titled Kensington Road Surgery
Replied on 28 December 2023
Dear Linda Thank you for your very positive review and comments regarding Kensington Road and our newly appointed clinical staff. We are continuing to make positive changes and look forward to a bright future serving the local community. thank you Julie Mayall Practice Manager