Kensington Road Surgery
148 Kensington Road, Coventry, West Midlands, CV5 6HYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Impossible to get appointments
Rated 1 star out of 5
by Zach Z - Posted on 09 March 2023
This surgery used to be great, but now it's impossible to get an appointment. On the rare occasion we've managed to get an appointment, it's an over-the-phone appointment and they just direct you to urgent care or a&e. Highly recommend avoiding this practice.
Visited March 2023
Review titled Kensington Road Surgery
Replied on 09 July 2024
Dear Zach thank you for your review, however since your review the practice have recruited additional clinical staff, 2 GPs, 1 ANP and a Prescribing Paramedic. We have also conducted a report in conjunction with the GPIP General Practice Improvement Programme and we now offer 33% more appointments. Regards Julie Mayall Practice Manager
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Review titled Trying their best
Rated 4 stars out of 5
by Anonymous - Posted on 01 March 2023
Waited outside one morning to get an appointment. I know getting through on the phone can be difficult. Only two girls on the desk to manage the queue. But was able to book the appointment I needed. Still needs work but I can see an improvement and the docs are fabulous
Visited February 2023
Review titled Kensington Road Surgery
Replied on 28 December 2023
Dear Anonymous thank you for your comments and glad we could help on this occasion. We are all still working hard behind the scenes to continue the improvements. Julie Mayall Practice Manager
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Review titled Friendly but modus operandi may need attention.
Rated 4 stars out of 5
by Ian Halsey - Posted on 28 February 2023
Visited surgery to book the annual medication review. Friendly and efficient receptionist. Advised that they were waiting on the name of the new Clinical Pharmacist, took my details and said they would call me back. Received text message that evening telling me there were no appointments and to contact the surgery again w/c 6th February. Little surprised and disappointed that I was not offered just a telephone consultation with a doctor as I got the feeling that they were currently without a Clinical Pharmacist. Let's see how things go next week.
Visited February 2023
Kensington Road Surgery has not yet replied.
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Review titled Big improvement
Rated 5 stars out of 5
by Anonymous - Posted on 24 February 2023
Whilst waiting at reception today( 23 feb) I was witness to another patient verbally abusing the poor receptionists who were doing there very best. I don’t know how they are expected to out up with such behaviour and keep their cool. Luckily the manager came down and took the woman away. The practice needs work but I can see they are trying to improve so well done
Visited February 2023
Review titled Kensington Road Surgery
Replied on 03 July 2024
Thank you for your comments. Sadly the reception staff do tend to get the brunt of patient frustrations, however we operate a Zero Tolerance towards any member of the team and luckily I was on hand to manage this situation. The practice are working hard behind the scenes to continue to improve its services thank you Julie Mayall Practice Manager
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Review titled Individual Drs are excellent, but
Rated 2 stars out of 5
by Anonymous - Posted on 03 February 2023
New locum I had tele call appt with was great. She said to make an in person appt if I was still ill on Friday (today) - which I tried to do. I am overdue a medicines review. I understand appt booking changes on Monday 6th but Joanna told me - after waiting on phone for 23 minutes - that I had to wait until Monday I've never complained about this surgery before, not feeling well & felt worse after interaction with reception, sincere regards cm
Visited February 2023
Kensington Road Surgery has not yet replied.
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Review titled Lovely friendly practice
Rated 5 stars out of 5
by Anonymous - Posted on 17 January 2023
Such a lovely surgery and reception staff are very friendly! Rang up to book an appointment for myself. Happy with the service
Visited January 2023
Review titled Kensington Road Surgery
Replied on 24 February 2023
Dear Anonymous Thank you for your positive comments regarding the surgery. I will certainly be passing this onto the team at our next meeting. Best wishes Julie Mayall Practice Manager
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Review titled Improvements noted
Rated 4 stars out of 5
by Scott Woodward - Posted on 18 January 2023
Since my last review ita fair to say there have been improvements most notably the implementation of a phone system that is informative and works as it should. As ever the staff have remained helpful throughout this time.
Visited December 2022
Review titled Kensington Road Surgery
Replied on 03 July 2024
Dear Scott thank you for your positive review regarding our telephone system. the system is working well and has cut down the waiting time and allows reporting to back this up. It has proved most popular with our patients and staff alike thank you Julie Mayall Practice Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Sarah - Posted on 10 October 2022
I received excellent service today thanks to a reception who recognise that my problem is not wait until the next available for and a tornado tornado Who found time to fit me in to his busy schedule. I felt the relief valued.
Visited October 2022
Review titled Kensington Road Surgery
Replied on 09 July 2024
Dear Sarah Many thanks for the positive review, I will be sure and pass this onto our staff Regards Julie Mayall Practice Manager
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Review titled Great reception team always helpful.
Rated 5 stars out of 5
by Charles Cunningham - Posted on 19 October 2022
The reception staff at Kensington Road Surgery are always polite, kind and helpful. They cant always give me an appointment straight away like any practice but they make sure you are reassured. They are a great team.
Visited October 2022
Review titled Kensington Road Surgery
Replied on 24 February 2023
Dear Charles My apologies for the lateness of my reply as I am only recently in post at Practice Manager. Thank you for your kind and positive comments, my reception staff always make time for those that need it and whilst we cannot always offer an appointment, will do the best to assist you. thank you
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Review titled Very Good Practice. Staff go Beyond Helpful
Rated 5 stars out of 5
by Sandy Gran - Posted on 16 September 2022
I visited the Kensington Road Practice today. I was warmly welcomed by the receptionist who directed me to the appropriate doctor for consultation. The doctor spent quality time with me and arranged for me to have the appropriate tests. I felt very satisfied with the diagnosis and I complement the staff for being so attentive.
Visited September 2022
Review titled Kensington Road Surgery
Replied on 24 February 2023
Dear Sandy thank you for your comments and positive feedback. I will pass your thanks onto our team.