Kensington Road Surgery
148 Kensington Road, Coventry, West Midlands, CV5 6HYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Big improvement
Rated 5 stars out of 5
by Anonymous - Posted on 24 February 2023
Whilst waiting at reception today( 23 feb) I was witness to another patient verbally abusing the poor receptionists who were doing there very best. I don’t know how they are expected to out up with such behaviour and keep their cool. Luckily the manager came down and took the woman away. The practice needs work but I can see they are trying to improve so well done
Visited February 2023
Review titled Kensington Road Surgery
Replied on 03 July 2024
Thank you for your comments. Sadly the reception staff do tend to get the brunt of patient frustrations, however we operate a Zero Tolerance towards any member of the team and luckily I was on hand to manage this situation. The practice are working hard behind the scenes to continue to improve its services thank you Julie Mayall Practice Manager
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Review titled Individual Drs are excellent, but
Rated 2 stars out of 5
by Anonymous - Posted on 03 February 2023
New locum I had tele call appt with was great. She said to make an in person appt if I was still ill on Friday (today) - which I tried to do. I am overdue a medicines review. I understand appt booking changes on Monday 6th but Joanna told me - after waiting on phone for 23 minutes - that I had to wait until Monday I've never complained about this surgery before, not feeling well & felt worse after interaction with reception, sincere regards cm
Visited February 2023
Kensington Road Surgery has not yet replied.
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Review titled Lovely friendly practice
Rated 5 stars out of 5
by Anonymous - Posted on 17 January 2023
Such a lovely surgery and reception staff are very friendly! Rang up to book an appointment for myself. Happy with the service
Visited January 2023
Review titled Kensington Road Surgery
Replied on 24 February 2023
Dear Anonymous Thank you for your positive comments regarding the surgery. I will certainly be passing this onto the team at our next meeting. Best wishes Julie Mayall Practice Manager
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Review titled Improvements noted
Rated 4 stars out of 5
by Scott Woodward - Posted on 18 January 2023
Since my last review ita fair to say there have been improvements most notably the implementation of a phone system that is informative and works as it should. As ever the staff have remained helpful throughout this time.
Visited December 2022
Review titled Kensington Road Surgery
Replied on 03 July 2024
Dear Scott thank you for your positive review regarding our telephone system. the system is working well and has cut down the waiting time and allows reporting to back this up. It has proved most popular with our patients and staff alike thank you Julie Mayall Practice Manager