Kenyon Medical Centres
15 Chace Avenue, Willenhall, Coventry, West Midlands, CV3 3ADContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Not friendly
Rated 2 stars out of 5
by Anonymous - Posted on 19 July 2024
I spook to the receptionists that I booked a blood test in that day, but they seem to have no idea that the blood tests are done here. After they checked the records, they told me to take a sit, but they spook in a very directive manner all the time.
Visited July 2024
Review titled Kenyon Medical Centres
Replied on 29 July 2024
Dear Patient, Thank you for your review. Patient feedback is important to us and we appreciate your comments. Please be aware we do not routinely take bloods in the practice unless requested a GP/clinician. We apologies for any confusion caused. Kind regards Kenyon Medical Centres
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Review titled Used to be great seems to be just going down hill
Rated 2 stars out of 5
by Anonymous - Posted on 25 July 2024
I used to really like and recommend this doctor’s and have been with them a number of years now one trainee doctor saved my sons life (unfortunately he is no longer there but i am forever greatful to him) but in the last couple of years i have really seen a decline doctors seem to not really care about your concerns one doctor sits as if he has better things to be doing when asked a question about a concern of a baby i was told does it matter well i don’t know thats why i am asking you. A baby with a rash for over 8 weeks that isn’t clearing up seen by multiple doctors and not one of them seems to care we are just fobbed off With steroid cream and what it might be 3 different things (which it hasn’t been any of them) was even told by one doctor he didn’t care and then said don’t take that the wrong way. I have a friend who works in dermatology at the hospital who showed pictures to a paediatric dermatologist and they said they would definitely want to see the baby for said rash when asked if she could be referred was told no. They have told me what they think it mitht be and what to Use and straight away it has started clearing When i come for my checks after having my baby the doctor didn’t seem to know what she was doing and was actually asking me and also tried to put me back on the wrong contraception. The list goes on it just seems like going for an appointment with them is a massive inconvenience to them and they don’t care Only doctor i have been to recently for my son that seems to give a dam is doctor lawton so until i find somewhere i am happy to transfer me and my family to dr lawton is who i will be requesting to see you have to wait weeks for an appointment anyway so whats a few more weeks to see a doctor that actually cares and reassures you properly so u don’t leave feeling worse. I’ve never complained before and hate doing so but it just seems to be getting worse and worse and other people i know are saying the same. I do no feel confident in going to the doctors at the moment and i think that is really sad,
Visited July 2024
Review titled Kenyon Medical Centres
Replied on 29 July 2024
Dear Patient, Thank you for your review. Patient feedback is important to us and we are sorry to hear your comments. Please put your concerns in writing to the Practice Manager with your patients details so this matter can be looked into further. Kind regards Kenyon Medical Centres
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Review titled Good doctor
Rated 4 stars out of 5
by Suzanne Turley - Posted on 20 July 2024
Apart from the systems being down the dr mcmorron still managed to get my blood tests results from the lab bh phoning them , easy to talk to
Visited July 2024
Review titled Kenyon Medical Centres
Replied on 29 July 2024
Dear Mrs Turley, Thank you for your review. Patient feedback is important to us and we are happy to hear your positive comments. Kind regards Kenyon Medical Centres
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Review titled Excellent Physiotherapy services
Rated 4 stars out of 5
by Susan Kearley - Posted on 24 July 2024
I saw the physio yesterday, he took his time , was considerate and most importantly listened to me. I was directed to the best services for my injury. Excellent practice. Thankyou
Visited July 2024
Review titled Kenyon Medical Centres
Replied on 29 July 2024
Dear Mrs Kearley, Thank you for your review. Patient feedback is important to us and we are happy your are finding our additional services beneficial. Your comments will be passed on to the consulting physiotherapist. Kind regards Kenyon Medical Centres
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Review titled Poor very poor
Rated 1 star out of 5
by Richard bailey - Posted on 09 July 2024
Arranged an appointment by email due to staff not answering phone and on the rare occasion they do they can’t hear you!!!when I turned up for my appointment I was left waiting for ages then when I enquired about the delay I was told I didn’t have an appointment even though I had signed in on the screen on entry
Visited July 2024
Review titled Kenyon Medical Centres
Replied on 11 July 2024
Dear Mr Bailey, Thank you for your review. Patient feedback is important to us and we are sorry to hear about your recent experience at the surgery. I can see you were correctly signed in and there may have been miscommunication. If you would like this matter looked into further please put your concerns in writing to the Practice Manager. Kind regards Kenyon Medical Centres
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Review titled Excellent
Rated 5 stars out of 5
by John sims - Posted on 01 August 2024
Had a routine appointment but raised a few issues with the nurse, she arranged a consultation with the doctor and I was reassured and left very happy
Visited July 2024
Review titled Kenyon Medical Centres
Replied on 01 August 2024
Dear Mr Sims, Thank you for your review. Patient feedback is important to us and we appreciate your comments. Kind regards Kenyon Medical Centres
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Review titled Friendly staff all round
Rated 5 stars out of 5
by Steven Butler - Posted on 18 July 2024
Went In to check an issue doctor made me feel comfortable had a great discussion and reassured me. Very happy been with Kenyon for years never had an issue with anyone.
Visited July 2024
Review titled Kenyon Medical Centres
Replied on 18 July 2024
Dear Mr Butler, Thank you for your review. Patient feedback is important to us and we appreciate your comments which will be passed on to the consulting clinician. Kind regards Kenyon Medical Centres
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 24 July 2024
Excellent service, excellent staff. Appointment on time . Specifically for my regular injection. What more can I say. A first class practice
Visited July 2024
Review titled Kenyon Medical Centres
Replied on 29 July 2024
Dear Patient, Thank you for your review. Patient feedback is important to us and we are happy your recent experience was positive. Kind regards Kenyon Medical Centres
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Review titled Appointment
Rated 4 stars out of 5
by Penny - Posted on 11 July 2024
I don’t go doctors very often and felt very rushed. To the point where I was still explaining and he walked to the door and opened it for me to leave
Visited July 2024
Review titled Kenyon Medical Centres
Replied on 15 July 2024
Dear Patient, Thank you for your review. Patient feedback is important to us and we are sorry to hear your comments. If you would like this matter looked into further please put your concerns in writing to the Practice Manager. Kind regards Kenyon Medical Centres
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Review titled Follow up physio appt following Private Hip replacement
Rated 3 stars out of 5
by Sylvia Makepeace - Posted on 19 July 2024
I didn’t see any signage informing me where Nurses room was, in fact a nurse told me the wrong corridor, until a nurse I was familiar with opened her door and redirected me. This is not my usual surgery, I use usually use Brandon Rd. The actual appt with the doctor or physio went straightforward.
Visited July 2024
Review titled Kenyon Medical Centres
Replied on 29 July 2024
Dear Mrs Makepeace, Thank you for your review. Patient feedback is important to us and we appreciate your comments. Please accept our apologies for confusion caused. Kind regards Kenyon Medical Centres