Kidderminster Medical Centre
Waterloo Street, Kidderminster, Worcestershire, DY10 2BGContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Kidderminster Medical Centre.
Reviews
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Review titled On leave me booking
Rated 4 stars out of 5
by Anonymous - Posted on 02 November 2023
I gave left three online request for contact in the last few months that I've had no response too. On phoning surgery I was told they had no trace of them besides me having received a code to enter and an acknowledgement of my request. Not all my requests have been like this and I have received a speedy response
Visited November 2023
Review titled Kidderminster Medical Centre
Replied on 09 February 2024
Dear Anonymous, Hopefully the team managed to rectify the IT issue for you. There is a verification step to pass initially. Were glad since then you have received a speedy response.
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Review titled Good practice prompt service and very helpful
Rated 5 stars out of 5
by Anonymous - Posted on 26 October 2023
As my doctor is now retired I Required the practice manager to issue a letter confirming my medical diagnosis for an employment tribunal. The lady concerned was extremely helpful and understanding of my situation.
Visited October 2023
Review titled Kidderminster Medical Centre
Replied on 09 February 2024
Dear Anonymous, Thank you so much for taking the time to write such a wonderful review.
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Review titled Useless
Rated 1 star out of 5
by Camelia Banica - Posted on 16 October 2023
I had a referral made for post surgery physio by previous GP (changed my GP to Kidderminster as it's closer to where I live). I have sent them about 9 queries now as to what the status of my referral is. I haven't had one response and it's been a few weeks. And I thought my previous GP was bad, at least they would actually answer you within 2/3 days. This one doesn't at all. So disappointed.. I've lost my will now. I've always gone private when I could afford it but now I see that us paying taxes is just a waste of our money. Money which I could've used going private now, if I'd have them.
Visited October 2023
Review titled Kidderminster Medical Centre
Replied on 27 October 2023
Dear Camelia Banica, An application of registration was submitted on 3/10/23 and notification of registration was issued 07/10/23. Therefore we were not granted access to your full records until 19/10/23. I can see that the previous practice advised you on the 27/9/23 to contact the consultants secretary directly. Unfortunately moving between practices takes time, its very unrealistic to assume that the information would be available immediately. Should wish to discuss this in more detail Please ask to me Site Manager Samantha Burns.
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Review titled Brilliant treatment
Rated 5 stars out of 5
by Richard Groom - Posted on 03 August 2023
On 18 July I attended the surgery to have my legs dressed. I felt shivery and the nurse immediately took my temperature. When the reading was high she inspected my big toe, which was badly infected. She escorted me immediately to the duty doctor, who confirmed the diagnosis and wrote a note to be presented at once to A & E. After two week’s treatment in hospital, I am now home. I cannot thank the nurse and doctor enough for their prompt, professional and kind treatment of me. This is not the first time that the surgery has gone well above and beyond their remit, and I recommend the surgery wholeheartedly.
Visited July 2023
Review titled Kidderminster Medical Centre
Replied on 18 August 2023
Dear Mr Groom Thank you for the generous review for our Nursing Team They are delighted to know that their service is appreciated by you. Kind Regards Site Manager
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Review titled Great Practice
Rated 4 stars out of 5
by Anonymous - Posted on 21 July 2023
I am pleased with the service I have received. First of all, the online consultation option is amazing. It is quick and easy to send a message and I always receive a response in a timely manner and am always satisfied with the outcome. The doctors I have seen are efficient and thorough with taking history, doing tests and making or fast tracking referrals which has helped me receive the right treatment and helped me feel like myself again. The nurses I have seen are very friendly and ease my fears with having blood tests. Many of the receptionists are approachable, helpful and calm which is great considering the amount of people there must be seeking medical advice. The only thing I’d want improving is that some doctors look or sound annoyed when I describe my symptoms. I understand their job is stressful but I feel it is important to be mindful that many patients do not want to be there. It is difficult to have symptoms and not know what is causing them or what will happen to us. The last thing we need is to be made to feel like a nuisance or like we are being dramatic. But like I say, I’ve only experienced this with a few doctors. Some have been caring and understanding which really makes a difference.
Visited July 2023
Review titled Kidderminster Medical Centre
Replied on 24 July 2023
Dear Anonymous, Thank you for the taking the time to leave such a detailed review. It is reassuring to hear that the New Online Triage service is working well. We take patient suggestions very seriously, the points you raise will be discussed and taken on board.
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Review titled Good service
Rated 5 stars out of 5
by Anonymous - Posted on 06 July 2023
Did an online consultation in the afternoon. I was contacted within a few hours and my medical problem was dealt with efficiently and doctor was very friendly and helpful.
Visited July 2023
Review titled Kidderminster Medical Centre
Replied on 17 July 2023
Thank you for sharing your positive review. Feedback like yours is valued by by every member of the team.
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Review titled Easy use of Accurx
Rated 5 stars out of 5
by Anonymous - Posted on 15 June 2023
Used this service for the first time & got a reply within the hour & a face to face appointment with an Advanced Nurse Practitioner within the following hour. An excellent new system which alleviates the problem of everyone phoning at 8.00am.
Visited June 2023
Review titled Kidderminster Medical Centre
Replied on 17 July 2023
Dear Anonymous, Thank you for the review, its great to hear that you had such a positive experience with the New Triage system.
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Review titled Great GPs
Rated 5 stars out of 5
by Hannah - Posted on 08 June 2023
Gps listen carefully to patients and are thorough. I have never struggled to get an appointment and every GP I've seen have been friendly and helpful.
Visited June 2023
Review titled Kidderminster Medical Centre
Replied on 17 July 2023
Dear Hannah, Its always amazing to hear that we have succeeded with the goal of providing a great patient experience.
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Review titled Great attention
Rated 5 stars out of 5
by Brenda - Posted on 28 June 2023
I was dealt with very efficiently, with the nurse being very experienced, kind, personable and accommodating with all my appointments. These were always on time. Everything was explained. A very successful experience and treatment now completed
Visited June 2023
Review titled Kidderminster Medical Centre
Replied on 17 July 2023
Dear Brenda, Its lovely to hear your kind words of appreciation for our Nursing Team. We will be sure to pass your feedback onto the team.
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Review titled Helpful and friendly
Rated 3 stars out of 5
by Anonymous - Posted on 26 June 2023
Got reply to my online request within a reasonable time, my issue has been reviewed efficiently and nurse is helpful and friendly
Visited June 2023
Review titled Kidderminster Medical Centre
Replied on 17 July 2023
Dear Anonymous, Great Feedback!! very reassuring to hear that you had such a positive experience with the New Triage System.