Kidderminster Medical Centre
Waterloo Street, Kidderminster, Worcestershire, DY10 2BGContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Kidderminster Medical Centre.
Reviews
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Review titled Great practice
Rated 5 stars out of 5
by shaun pickering - Posted on 13 June 2023
Saw doc as struggling with pain and mental health had good chat changed few pills and agreed to try new meds was made to feel like ide been listen to
Visited June 2023
Review titled Kidderminster Medical Centre
Replied on 17 July 2023
Dear Shaun, We are grateful that you took the time out of day to share your review with us. We will be sure to inform the team of your experience.
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Review titled Amazing Practice- exhibiting great understanding and caring
Rated 5 stars out of 5
by Rob todd - Posted on 19 May 2023
On all occasions I have received quite wonderful professional care by highly competent empathetic professionals. This includes one of the. professionals contacting me post treatment to discover if the issue has been resolved. I have always found that medics in the practice describe and explain in a clear unconvoluted way. So grateful for the care received. Thank you all!
Visited May 2023
Review titled Kidderminster Medical Centre
Replied on 17 July 2023
Dear Rob, Feedback like yours is very valuable to us. It means so much when our patients appreciate the hard work of the Team. Thank you for taking the time to leave such a pleasant review.
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Review titled The practice is very efficient
Rated 5 stars out of 5
by Linda Hughes - Posted on 19 April 2023
The practice is always very helpful from front of house receptionist care assistant nurses and doctors we are very lucky to have you all thanks
Visited April 2023
Review titled Kidderminster Medical Centre
Replied on 25 April 2023
Dear Linda, Thank you ever so much for the 5* review. we value or patients and its great to hear of your positive experiences. We will be sure to pass your feedback on to the team.
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Review titled Great service
Rated 5 stars out of 5
by Richard Groom - Posted on 28 April 2023
I attended the surgery yesterday for a blood test. The results were received today and the doctor texted me immediately with the results, which fortunately were good. This service typifies the experience I have always had at Kidderminster Medical Centre, both from the nurses and the doctors. They are unfailingly kind, caring and professional and go out of their way to help I would unreservedly recommend the practice and am very grateful for the treatment for my various health issues.
Visited April 2023
Review titled Kidderminster Medical Centre
Replied on 17 July 2023
Dear Richard, Thank you for sharing such a positive review. Feedback like this is valued by every member of the team it provides us with the motivation to continue with the best possible experience to our Patients.
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Review titled A caring, competent and compassionate servive
Rated 5 stars out of 5
by Richard Groom - Posted on 06 April 2023
I have attended the surgery for a number of months, including those when COVID restrictions applied, to have dressings applied to my leg ulcers. During this whole period the nurses in particular, and the practice in general, have unfailingly shown the highest levels of care, competence and friendship to me. They are extremely professional and proactive in their approach and the great improvement in my condition is entirely due to them. I am extremely grateful for all the care , help and kindness that they always show to me. I have no hesitation in recommending the practice as an excellent service.
Visited April 2023
Review titled Kidderminster Medical Centre
Replied on 25 April 2023
Dear Mr Groom, Thank you for your kind words. We are pleased to hear that you have received such a great service from us. we will ensure your positive feedback is shared with the Team.
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Review titled Amazing practice
Rated 5 stars out of 5
by Rebecca Lane - Posted on 04 May 2023
I’ve had to use KMC’s wonderful service more times than I would’ve liked over the last 12 months and I’m truly grateful for the whole team. Every doctor & nurse I’ve seen has been warm, understanding and thorough. The doctors have truly listened, they’ve seen me quickly & made sure I was ok. I want to say a special thank you to the reception team. Last month I was feeling especially low and unwell. I called for an appointment and was met with such kindness. I honestly can’t express what a difference it makes to be treated with empathy when feeling vulnerable. Huge thank you to them for the way in which they deal with patients. It really makes a difference.
Visited April 2023
Review titled Kidderminster Medical Centre
Replied on 17 July 2023
Dear Rebecca, Thank you for your detailed review. It means a lot the team that you took the time to share your thoughts with the community and us. We're so glad we were able to help you when you needed it the most.
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Review titled Unhappy
Rated 1 star out of 5
by Anonymous - Posted on 15 March 2023
18 weeks to book the next available appointment. 18 weeks. To be told to call in the mornings for an appointment and I've been doing this for 4 days straight. I get put in a queue for the receptionist to call back and by two in the afternoon, appointments have gone and I'm missing work in the middle of a living crisis doing this. The surgery needs to do better. I go in regularly for bloods and although I've only ever had a handful of issues with appointments, I cannot fault those nurses. They are brilliant. And each time I go in, there are only four or five people in there and most are together.
Visited March 2023
Review titled Kidderminster Medical Centre
Replied on 31 March 2023
Dear Patient, Thank you for your feedback. I’m Samantha Burns, and I’m the Site Manager at KMC. I’m very sorry that your experience with us so problematic. If possible, could you please email at hwicb.kmc-admin@nhs.net. I would like the opportunity to address your concerns directly.
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Review titled Best ANP ever
Rated 5 stars out of 5
by Mrs Katie Bannister - Posted on 07 March 2023
The ANP I’ve seen twice now is worth their weight in gold. I’ve been ill for months, had several courses of antibiotics and no improvement. They listened, like actually listened, and diagnosed something entirely different. I’m already feeling better. The ANP is professional, insightful, warm, empathic and efficient. What an Angel. Thank you so much, you’ve no idea the impact you’ve had on not just my physical health but my mental health too. Instead of a medical problem, they treated me as a whole person.
Visited March 2023
Review titled Kidderminster Medical Centre
Replied on 31 March 2023
We’re so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we’re on the right path.” Thank you for taking the time to complete this.
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Review titled 'Terrific Service!'
Rated 5 stars out of 5
by Paul Bell - Posted on 21 March 2023
From start.... 8am call, 9th in queue, telephone appointment 9 - 10am, face to face 11.20...... to finish. The whole experience was impressive and reassuring. A potentially serious problem was resolved with minimum fuss, great professionalism and care. The current staff are continuing the high level of care my wife I have experienced at this practice since childhood and we feel fortunate to be with them.
Visited March 2023
Review titled Kidderminster Medical Centre
Replied on 31 March 2023
Dear Mr Bell, thank you for sharing your experience with us here at KMC! If there’s anything else you need, don't hesitate to let us know.
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Review titled Fantastic practice nurse
Rated 5 stars out of 5
by Rachael - Posted on 24 March 2023
I have liaised with one of the practice nurses on a couple of occasions recently and then had a consultation with her. She is extremely polite, friendly and knowledgeable. She went above and beyond for me. Although she is a nurse, she has a “being human” nature to her which made me feel very at eased. She is a credit to the surgery and if / when I need advice again, I will be asking for her.
Visited March 2023
Review titled Kidderminster Medical Centre
Replied on 31 March 2023
We always enjoy hearing what our Patients have to say, Rachael, We’re glad we could be of service and appreciate the kind words! Your feedback will be sent to the Practice Nursing Team.