Kildonan House
Ramsbottom Road, Horwich, Bolton, Lancashire, BL6 5NWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Cancelled appointment
Rated 4 stars out of 5
by Susan Wells - Posted on 18 December 2024
Came for my appointment and was told it had been cancelled as the doctor I saw 4 weeks ago had left. I was not notified they have my mobile number so there is no excuse. Very disappointed this time with the service here
Visited December 2024
Review titled Kildonan House
Replied on 18 December 2024
Dear Susan, I am so sorry to read this review. You are correct we should have contacted you to inform and rearrange your appointment. Please accept our apologies for any inconvenience. I have sent a reminder to all staff regarding appointment management. If you would like to discuss this further please do not hesitate to contact me at the surgery. Bernie, Practice Director
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Review titled disappointing first contact
Rated 1 star out of 5
by Anonymous - Posted on 10 June 2024
having requested a prescription and been told it would be available that day I went into the surgery to be met with a receptionist who was abrupt and dismissive. the pharmacy staff were lovely but the receptionist instead of being helpful was difficult and had absolutely no empathy.what a great impression.
Visited June 2024
Review titled Kildonan House
Replied on 13 June 2024
Dear Anonymous, I am sorry to read that your most recent contact with the practice, did not meet your expectations. If you would like to contact the practice and speak to Allison or Bernie. We would be more than happy to listen to your concerns. We share all our reviews with the team, so we can improve the service we offer to our patients.
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Review titled Reception Staff
Rated 5 stars out of 5
by Val Myirhead - Posted on 11 June 2024
Once again so impressed with the receptionist this morning a pity I’m not allowed to name her.She consistently goes over and above to help the patients.She deserves a pay rise.
Visited June 2024
Kildonan House has not yet replied.
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Review titled Good practice
Rated 5 stars out of 5
by Julie T - Posted on 17 May 2024
I filled in the online consult and received a face to face appointment within 3 days, the St3 that I saw was brilliant, I was very anxious and she put me at ease. I had to call at the reception desk on my way out and the receptionist was friendly too.
Visited May 2024
Kildonan House has not yet replied.
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Review titled All fine by me
Rated 5 stars out of 5
by Adrian - Posted on 21 May 2024
The Nurse was pleasant, kind and considerate. We Reviewed my BP and Bloods taken . Very efficient . Good Rapport . Appt on time . Parking issues sadly. Would Recommend the surgery .
Visited May 2024
Kildonan House has not yet replied.
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Review titled Brilliant service
Rated 5 stars out of 5
by Barley Trueman - Posted on 21 May 2024
Very helpful Nurse Very happy with service Mum also very happy with her service Would recommend the practice Managed to book in at the last minute for a few unexpected appts .Thank you
Visited May 2024
Kildonan House has not yet replied.
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Review titled Incredible efficiency
Rated 5 stars out of 5
by MMB - Posted on 13 May 2024
Entirely due to our own incompetence we had both run out of important medication. One prescription ordered Sunday a.m. the other Monday a.m. Both lots of medication delivered Monday 4.30. p.m. This is typical of the high standard of patient care that we regularly receive from this Practice. Practice.
Visited January 2024
Kildonan House has not yet replied.
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Review titled Great practise
Rated 5 stars out of 5
by anne - Posted on 20 September 2023
Also manage to get an appointment and have always got good support and advice from the doctors. Quick and efficient. Some of the doctors went above and beyond to sort out issues which turned out to be thyroid problems. Been with kildonan for 2 decades now and very happy with the practise.
Visited September 2023
Kildonan House has not yet replied.
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Review titled Understanding and lovely.
Rated 5 stars out of 5
by Kate Jackson - Posted on 06 July 2023
I have been a patient at Kildonan since I was a child. 5 years ago I lost my sight and was diagnosed with a rare disease call Tolosa-Hunt Syndrome. All the staff have been kind, understanding, (at times bewildered, as have I) . One in a million ways in the world have this disease, so it was difficult to diagnosise. After over 15 MRI scans and a lumbar puncture and test after test after test, they found it. The medication socks, but helps with the symptoms. Thank you.
Visited July 2023
Kildonan House has not yet replied.
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Review titled Excellent Practice
Rated 5 stars out of 5
by Anonymous - Posted on 14 July 2023
Great practice. Getting through on the phone was very easy. All staff very polite from reception through to reception team
Visited July 2023
Kildonan House has not yet replied.