Kildonan House
Ramsbottom Road, Horwich, Bolton, Lancashire, BL6 5NWContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Kildonan House.
Reviews
-
Review titled Poor
Rated 1 star out of 5
by Anonymous - Posted on 16 November 2022
Called early October to see the menopause nurse to be told she off until November..ok..I Called in November to make an appointment, was told none until December, I asked is there only one nurse able to see me ? No other nurse or Doctor qualified in this area ? Was abruptly told no ...great...al struggle on then. I find most of your reception staff rude and if they are not medically trained should they be able to decide whether you get to see a Doctor or go on a list to speak to a clinical pharmacist ? .....
Visited November 2022
Kildonan House has not yet replied.
-
Review titled Appointments
Rated 3 stars out of 5
by Anonymous - Posted on 11 October 2022
Be ok if I could get through just keeps saying busy then phone line drops I’m on call 18 and still not through ! And one receptionist thinks she’s the doctor and so miserable don’t even think she knows what Hello and Bye are ! I just pray she doesn’t answer she needs take a leaf out of the others book
Visited October 2022
Kildonan House has not yet replied.
-
Review titled Can never get appointments
Rated 1 star out of 5
by Anonymous - Posted on 10 October 2022
Rang at 8am, no appointments available for another 7 days?! Rude staff on the phone, absolute waste of time,
Visited October 2022
Kildonan House has not yet replied.
-
Review titled Unhelpful and unreliable
Rated 1 star out of 5
by Anonymous - Posted on 26 October 2022
Every time I try to speak to Kildonian house I have to spend ages waiting for the phone to be answered, as someone who works full time, this is impossible and makes it very difficult. When I do eventually get through, the staff are often rude and unhelpful.
Visited October 2022
Kildonan House has not yet replied.
-
Review titled No one is willing to help
Rated 2 stars out of 5
by Anonymous - Posted on 17 October 2022
I’ve had a Cheat infection for 3 weeks constant coughing and choking. I’ve rung a dozen times both times I got through I was told no appointment’s and and emergency GP will contact me and no one rings. There’s no one to help on the NHS app it says contact your GP
Visited September 2022
Kildonan House has not yet replied.
-
Review titled How is this still operational
Rated 1 star out of 5
by Anonymous - Posted on 09 May 2023
Impossible to get an appointment. Found blood in feces and eventually got an appointment. Sent off sample - heard nothing. Asked about it a month later and they had lost the record. Other times communication has been dreadful. I'm at the point where I avoid going to the doctors and hope I don't die
Visited September 2022
Kildonan House has not yet replied.
-
Review titled Excellent service
Rated 5 stars out of 5
by S.J.B. - Posted on 01 September 2022
Recent experience was excellent, reception very helpful, even thought it was very busy, The lady Doctor I saw was also excellent and explained everything in detail. Would recommend ⭐️⭐️⭐️⭐️⭐️
Visited August 2022
Kildonan House has not yet replied.
-
Review titled Upset and frustrated
Rated 2 stars out of 5
by Maureen Finnigan - Posted on 09 August 2022
No problem with pharmacy or reception, been very helpful. I was invited for an asthma review, I did just that. I have COPD and Asthma and previously both reviewed at the same time, thought this would be the same. Nurse tells me she can't review COPD, not qualified, so had to make an appointment for the following month for COPD review, she made the appointment. If anyone had read my notes they would have noticed this and I may have had one appointment instead of two and not wasted practice time. During asthma review I mentioned an increasing problem with reflux and the nurse told me she'd arrange a prescription for omeprazole and it would be delivered to me. I waited 2/3 working days nothing arrived and called Pharmacy , they had no record, spoke to practice reception, no record and was told that the nurse couldn't issue a prescription. I said she told me she'd pass it through for signature of doctor. So if she wasn't able to achieve that why did she say she could or why did no-one contact me and inform me I would have to come and see a doctor until I phoned to query position. It seems to me, patient notes are not read prior to appointment and spend half the appointments telling the nurse or doctor what is recorded in these notes. They should at least know the basics i.e. Patient long term condition. I've had a few problems with doctors, practitioners or nurses not listening to what I tell them and eventually reception has had to sort out for me, so thanks to them.
Visited August 2022
Kildonan House has not yet replied.
-
Review titled What Practice????
Rated 1 star out of 5
by Anonymous - Posted on 31 July 2022
What on earth is happening to our once reliable doctors, its very unnerving trying to get appointments, prescriptions, using the phone when your deaf is difficult that is when you can get through, no wonder our hospitals are struggling if theyre having to pick up patients who cant make contact with the surgeries
Visited July 2022
Kildonan House has not yet replied.