Modality Partnership (Awc)
Heathcliffe Mews, Haworth, Keighley, BD22 8DHContact details and opening times
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Reviews
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Review titled difficulty arranging a blood test
Rated 4 stars out of 5
by Alison M - Posted on 27 June 2024
I require monthly blood tests. This enables me to continue with my treatment. They are also time critical. I contacted the surgery to ask how to submit a request for phlebotomy. A kind gentleman explained the process and he said he would see if there were any slots for the 4th July. He then said it was too early as the slots were not yet released and suggested I wait a week. I submitted my request a week later and the next day whilst driving I received a telephone call, as I was driving I was unable to answer. A voice mail was left and said they would try again later. one week later there was no call. I submitted a second request .I was beginning to become concerned as there were only 5 days left for me and by 26th June no one had made contact. Therefore I called into Kilmeny Surgery and the receptionist said there were no appointments for either Kilmeny or LongLee. She kindly looked for me and found one at Farfield for 11.40am on 4th July. My Concerns are as follows. 1, There appears to be no efficient process to book a blood test. To wait for phone contact as many flaws, as with myself I was rung whilst driving and no further contact was attempted. 2, For the past 6 years I have had no problem booking a blood test at Keighley health Centre, why change a system that works?. 3,You are not guaranteed an appointment locally, it could be any Modality branch. How is that local? 4,It is stressful enough having a long term health condition without the worry of trying continually to secure a time specific blood test. This system does not feel very patient centred.
Visited June 2024
Review titled Modality Partnership (Awc)
Replied on 04 July 2024
Dear Alison, Thank you for taking the time to leave a review. We pride ourselves on listening to our patient’s concerns and making positive change where we identify this needs to happen. If you wish to discuss your experience further, please contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards Frankie Patient Experience Team
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Review titled Shocking
Rated 1 star out of 5
by Anonymous - Posted on 26 June 2024
Every consultant letter on file that have never actioned any of the requests, it took another practice to pick up my heart tablets (6 months) me another and now I've had to search for another that I should be on and started a month ago. Getting a nurse appointment I was told impossible for 4 weeks minimum. A doctor of course is impossible, modality is horrendous and I can't move because apparently as I'm booked for a specific operation, I despair!
Visited June 2024
Review titled Modality Partnership (Awc)
Replied on 03 July 2024
Dear Patient I am sorry that when you contacted the surgery you could not be offered an appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available. Unfortunately we are not able to offer above this limited demand as we must ensure patient safety. Please be assured our clinicians are working to their full capacity and new appointments are available daily. Kind regards Frankie Patient Experience Team
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Review titled Please communicate with each other.
Rated 3 stars out of 5
by John Cyril Packer - Posted on 21 June 2024
My frustration with 'Modality' and the surgeries that are part of it don't seem to either communicate with each other or fail to record any meetings, Telephone calls had, into their system. For example, I was asked on 20/5/24 to do a week monitoring and recording of my blood pressure because it was high when taken in Haworth surgery. I went one better and did 2 weeks of monitoring my blood pressure and recording it. Worked all the systolic and diastolic readings out and put it in an envelope for the attention of doctors at my surgery with a little note voicing my concerns about my blood pressure. I heard absolutely nothing for 2 weeks. Then finally got a text saying the pharmacy will get in touch 15th July to discuss my medication. Yesterday 20/6/24 someone rang me asking if I had submitted my results regards my blood pressure readings. I said yes! 2 weeks ago. I asked have they not been put on my medical file? She replied no! So I went through the whole process of explaining it all to her again. She said a doctor will ring me either later that evening 20/6/24 or on the morning of the 21/6/24. Did I get that phone call??? No I didn't. And now I've been sent another not fit for purpose text at 17.00 today 21/6/24 asking me to follow more links for: a list of approved blood pressure monitors. Another link telling me to record yet again!!! Another week of readings and a link telling me I can return the readings to the surgery again!! Or via a link on Modality website. I have a blood pressure monitor which I consistently tell doctors, district nurses, etc, etc that I have. I will not be doing any more blood pressure readings and recording them. Modality, Kilmeny surgery have 2 weeks of readings that were taken into the surgery by me personally approx 2 weeks ago. Tell the practitioners who talk to me to just record our conversations and put them on to my medical records. Then whoever I get passed on to can at least read them and save valuable time having to listen to me explaining everything for the 4th, 5th or 6th time. Thank you. NHS number: 4848786622 DOB: 21st June 1958
Visited June 2024
Review titled Modality Partnership (Awc)
Replied on 03 July 2024
Dear John, I am very sorry to hear about your experience and would like to investigate your concerns. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact. Kind Regards, Frankie Patient Experience Team
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Review titled Fed up of waiting for a reply
Rated 3 stars out of 5
by Peter Godzicz - Posted on 18 June 2024
Because of a problem with my medication, I have been trying to speak to a doctor. I did have a phone call from a surgery because I was sat on the loo I missed my call with a voice message saying someone would ring me back........ still waiting for the doctor to ring me back or someone to arrange an appointment!!!!!!
Visited June 2024
Review titled Modality Partnership (Awc)
Replied on 04 July 2024
Dear Peter, Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. I would be happy to discuss your concerns further with you. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards Frankie Patient Experience Officer
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Review titled No results information
Rated 2 stars out of 5
by Tracy - Posted on 26 March 2024
Second time now had results back now and apparently says patient has informed , but not been informed. Why is this happening, why am I chasing the surgery when they should be contacting me , poor people that don't have the NHS app and check on their results , shocking
Visited March 2024
Review titled Modality Partnership (Awc)
Replied on 25 April 2024
Dear Tracy Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. I would be happy to discuss your concerns further with you. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards Rose Patient Experience Officer
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Review titled Shocking service
Rated 1 star out of 5
by Anonymous - Posted on 10 January 2024
Trying to book a smear. Horrendous. You used to be able to ring and its booked in 2 minutes. Now have to fill in a form and wait for a call within 2 weeks. So if your driving or working or bad signal and miss 2 calls you have to fill another form in and go through the whole process again! You can't even book on system online. Smears are so important and I feel this service is dangerous as some people especially the younger end who aren't keen anyway might say I won't bother. Very inconvenient way to book a simple 20 minute appointment.
Visited January 2024
Review titled Modality Partnership (Awc)
Replied on 01 February 2024
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Laughable
Rated 1 star out of 5
by Anonymous - Posted on 29 January 2024
After suffering from a horrendous cough I was told to go back to the surgery 5 weeks after symptoms began. So I did, after the whole mess around trying to get an appointment I was greeted by I'm guessing a trainee who didn't have the slightest clue what he was doing. I was told me to come back in a week's time if it was still causing me problems. Can't sleep, can't eat & horrendous chest pain and they couldn't care less. After demanding he look at my notes it stated if I was still suffering after 5 weeks I needed to go for a chest x-ray and he said that I would have to ring and book it myself no number given just shown the door. No wonder the hospitals are as manic as they are doctors don't want to actually do anything resulting in minor problems going to the hospital for someone to actually listen
Visited January 2024
Review titled Modality Partnership (Awc)
Replied on 01 February 2024
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled great practise
Rated 5 stars out of 5
by Brenda Baker - Posted on 09 February 2024
i would just like to thank all the doctors and staff at the surgery. I have had a difficult time recently after a diagnosis of temporal artiritis leading to steroid diabetes. i have had quite a few appointments and numerous telephone calls checking to see how i am. i am very grateful for all the attention I have received. I really appreciate it, regards, brenda baker
Visited January 2024
Review titled Modality Partnership (Awc)
Replied on 29 February 2024
Dear Brenda Baker We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team
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Review titled Complete waste of time
Rated 1 star out of 5
by Bradley Mccaskill - Posted on 03 January 2024
They never seek to help! Just try to get rid of you! 3 times I went about the same problem just ended up having an operation only took them 3 times to notice something was wrong. Today went in feeling unwell and dizzy and was given sickness tablets??
Visited January 2024
Review titled Modality Partnership (Awc)
Replied on 01 February 2024
Dear Bradley Mccaskill I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Poor service
Rated 1 star out of 5
by Mark Love - Posted on 07 November 2023
Message for Modality. Just need to ring, get an appointment and see some one face to face I'm sure I'm not alone but once again the service proved that it is a useless service. I needed to simply request a repeat prescription but it would not recognise my saved passwords and after trying several times it locked me out ! I needed blood pressure tablets. After this mornings experience I'd imagine my blood pressure is sky high. I'm now told I need to call the surgery, I know how stressful that is. I did this yesterday for my wife and after 25 mins being number 13 in the queue decided I/we would use the online service. Again as we are all aware a rubbish service, after completing the on line questionnaire my wife was told someone would be in touch in the nest 28, yes 28 days.
Visited November 2023
Review titled Modality Partnership (Awc)
Replied on 24 November 2023
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team