Kingfisher Berkley Practice
Bentley Medical Centre, Churchill Road, Walsall, West Midlands, WS2 0BAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Professional doctor
Rated 5 stars out of 5
by Anonymous - Posted on 20 January 2025
Spoke to Dr with regards to an on going chest infection, prescribed antibiotics and steroids, and submitted a request for x-ray. Very caring phoned the last time I spoke to him asking some more questions as to the symptoms I had mentioned.
Visited January 2025
Review titled Kingfisher Berkley Practice
Replied on 31 January 2025
Dear Patient Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Holly Patient Experience Team
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Review titled Very Poor Service
Rated 1 star out of 5
by Jayne Young - Posted on 29 January 2025
Avoid this practice I am in the process of changing Doctors due to repeated failings and a lack of basic front line Reception communication. My daughter has had chronic tooth ache and due to being scared of needles she passed out at the Dentist they then referred her to the Doctors but they wouldn't see her & just sent a pointless message back which has left her in agony for days in end battling tooth ache. This poor service has been been going from bad to worse and since COVID you may as well shut shop.
Visited January 2025
Review titled Kingfisher Berkley Practice
Replied on 31 January 2025
Dear Jayne We pride ourselves on listening to our patient’s concerns and making positive change where we identify this needs to happen. I am sorry you feel the level of service has not been of a high standard recently. Unfortunately, GP Practices are not able to assist with any dental issues, as this would only be suitable to be treated by a dental Practice. Kind Regards, Holly Patient Experience Team
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Review titled Considerate and Compassionate GP
Rated 5 stars out of 5
by Peter Crowther - Posted on 03 December 2024
The doctor was fantastic during this appointment. Listened to all of my concerns and considered them with their advice. The surgery as a whole is generally very responsive and easy to deal with.
Visited December 2024
Review titled Kingfisher Berkley Practice
Replied on 03 January 2025
Dear Peter Thank you for your review. We are so pleased to see that you are happy with our services. Kind regards, Holly Patient Experience Team
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Review titled Prompt response
Rated 5 stars out of 5
by Anonymous - Posted on 01 November 2024
Always supported with prompt call back and appointments. During difficult and stressful times I have received first class advice in a caring and empathetic manner. Some people are too quick to complain but not quick enough to praise. Thanks to all staff at practise for helping me.
Visited November 2024
Review titled Kingfisher Berkley Practice
Replied on 29 November 2024
Dear Patient, Thank you for your review. We are so pleased to see that you are happy with our services. Kind regards, Holly Patient Experience Team
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Review titled Pleasant Experience
Rated 5 stars out of 5
by John Conway - Posted on 29 November 2024
I had to visit the practice to have a blood test and my blood pressure taken. The Nurse was very polite and answered all my questions with a smile.
Visited November 2024
Review titled Kingfisher Berkley Practice
Replied on 03 January 2025
Dear John Thank you so much for your positive comments. It is a pleasure to receive your feedback and I will ensure it is shared with the team. Kind regards, Holly Patient Experience Team
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Review titled Great reception staff
Rated 5 stars out of 5
by Wayne Stanford - Posted on 20 November 2024
Always extremely helpful. This week they remembered I had tried to bring a blood test forward due to personal circunstances. A cancellation came up 2 days later and they called and offered to get me in within half an hour - brilliant
Visited November 2024
Review titled Kingfisher Berkley Practice
Replied on 29 November 2024
Dear Wayne, We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards, Holly Patient Experience Team
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Review titled Super practical nurse
Rated 5 stars out of 5
by Wendi blews - Posted on 25 October 2024
Practice nurse took blood today I was very shaken but she calmed me down, was very professional. Her calming manor and excellent blood taking skills made the process very comfortable.
Visited October 2024
Review titled Kingfisher Berkley Practice
Replied on 01 November 2024
Dear Wendi We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Holly Patient Experience Officer
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Review titled Wonderful team
Rated 5 stars out of 5
by samantha cross - Posted on 22 October 2024
I have had contact recently with the gp assistant, a doctor and practice nurse they have all been so helpful, supportive and caring. I needed a health concern reviewed and vaccines , I have never had less than professional and first rate care. Over the years they have always been there . All my concerns have been taken seriously and followed up. At my last visit the receptionist was so helpful even though the IT was malfunctioning. I can honestly say that this is a great practice with helpful , professional and caring staff who always do whatever they can. I would recommend this practice to everyone
Visited October 2024
Review titled Kingfisher Berkley Practice
Replied on 01 November 2024
Dear Samantha Thank you so much for your positive comments. It is a pleasure to receive your feedback and I will ensure it is shared with the team. Kind Regards, Holly Patient Experience Officer
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Review titled Good experience
Rated 4 stars out of 5
by Louise - Posted on 09 September 2024
I like the online form as I was able to add photos of my issue. I was texted with an approximate call back time and received the call within the stated time. Phone consultation was thorough and the diagnosis and medication was explained well, along with the plan of action to, hopefully, solve my medical issue.
Visited September 2024
Review titled Kingfisher Berkley Practice
Replied on 20 September 2024
Dear Louise Thank you for your review. We are so pleased to see that you are happy with our services. Kind regards Kelly Patient Experience Team
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Review titled Lovely service great staff
Rated 5 stars out of 5
by Lee hall - Posted on 23 August 2024
Went to see nurse she was very professional and friendly listened to me and took time to understand my complex medical needs
Visited August 2024
Review titled Kingfisher Berkley Practice
Replied on 28 August 2024
Dear Lee, We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Frankie Patient Experience Team