Kings Norton Surgery
66 Redditch Road, Kings Norton, Birmingham, West Midlands, B38 8QSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Practice
Rated 5 stars out of 5
by Mark - Posted on 05 April 2025
I only move to Kings Norton surgery about 12 months ago as I found it too difficult to get an appointment at my old surgery. I was somewhat concerned when the online triage system started but have found that it works extremely well. Staff are friendly and efficient, and the doctors I have seen likewise.
Visited April 2025
Kings Norton Surgery has not yet replied.
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Review titled Fantastic surgery
Rated 5 stars out of 5
by David Trouth - Posted on 08 April 2025
All kind and polite and professional . Friendly service expert advice and care . Waiting time was minimal
Visited April 2025
Kings Norton Surgery has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Steve Rayment - Posted on 09 April 2025
Easy to make / obtain an appointment. The nurse was brilliant, taking blood and talking about recent knee surgery and checking the wound re it's progress in healing. Excellent.
Visited April 2025
Kings Norton Surgery has not yet replied.
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Review titled Happy with whole process
Rated 5 stars out of 5
by Alice - Posted on 09 April 2025
Initially had trouble finding triage form, phoned surgery, very helpful, used form, got quick response and appointment and really happy with visit and advice
Visited April 2025
Kings Norton Surgery has not yet replied.
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Review titled Triage System
Rated 1 star out of 5
by Caroline Tyler - Posted on 02 January 2025
This system is ageist long winded once completing the form clearly you guys do not want to book any appointments and only signpost you to somewhere else. I am not one of the patients who attends the surgery on a regular basis only when I need medical advice or when you request I attend the surgery. I requested antibiotics for a cold chest and sinus infection to be advised I could not get them however after my persistence a script was issued to pharmacy2u which due to the festive period has not yet arrived I am asthmatic and know when I need help but to be told no is ridiculous I know my own body better than a paramedic.
Visited December 2024
Kings Norton Surgery has not yet replied.
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Review titled very very poor
Rated 1 star out of 5
by Roy Tyler - Posted on 02 January 2025
your triage system is not fit for service! fill in as much information as possible on the system, regarding on going issues which was only discussed a few days ago prior to. now you want me to have a 121 through a system called livi. Basically for me to repeat what you already know (what is the point in that?) As a customer (which is what we are) I requested I see a doctor instead (I live 3minutes walk from King Norton Surgery). Over the years it has become increasingly more difficult to see a GP. Even with larger surgeries have more doctors, nurses & paramedics on site. The new system does not work for some who works (early hours of the day 5am). It also does not allow me to get an appointment for the following day! The old system worked, you rang spoke with receptionist and made an appointment.
Visited December 2024
Kings Norton Surgery has not yet replied.
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Review titled Left with baby in waiting room for 1hr after my appointmnet
Rated 2 stars out of 5
by Anonymous - Posted on 08 October 2024
my 11 week old baby had an appointment at 10.50. we arrived to the practice at 10.40 and check in at the reception. we were left waiting until 11.30 because the receptionist never checked us in despite telling us she had. we had to go up to the reception and check how long it would be for us twice. it takes a lot to get a newborn baby especially one that is ill out of the house early in the morning and being left for that long is not something you’d expect. people arrived late for their appointments and some got let in for their appointments up to 15 minutes early whilst we were left waiting with no idea if we would get to be seen for our appointment- even after going to the desk twice we still hadn’t been checked in, luckily the paramedic working in the practice came out just to check if we were there, although it was 40 minutes after our appointment time. i am extremely dissapointed in this experience as i’ve never had a negative experience there before, but being left that long with a newborn that has an infection has really tainted my views on the practice.
Visited October 2024
Kings Norton Surgery has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Michael Haines - Posted on 07 October 2024
The total triage system works very well. Filled in form on NHS app at 7.30am and had a call back 40 mins later referring me to a physio appointment this morning. No long waits at 8am on the phone. Excellent GP practice.
Visited October 2024
Kings Norton Surgery has not yet replied.
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Review titled Very happy with my experience
Rated 5 stars out of 5
by Leiha - Posted on 11 September 2024
I try not to contact the surgery for minor things but I had an issue that seemed to be escalating but wasn't overly visible. I emailed the surgery and had an appointment that day. The Dr listened to what I had to say and was not only very thorough, she explained what she was looking for. I appreciated how thorough she was. She prescribed me medication for something I still wasn't a hundred percent I had, just to be safe and I was so happy she did. The next day my symptoms got worse and the day after they started to get better. On my research, they say the sooner the issue is addressed, the better so I'm thankful that my Dr was so diligent and am keeping my fingers crossed for a full recovery.
Visited September 2024
Kings Norton Surgery has not yet replied.
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Review titled Incredible Care
Rated 5 stars out of 5
by Harriet Walker - Posted on 30 August 2024
My immediate family and I are all patients at Kings Norton/Ashtree surgery. We have even recommended friends who have been unhappy with their own doctors to register here. They have all switched and are amazed with the duty of care, how easy it is to get an appointment and the phenomenal doctors that the surgery has. I have visited the doctors or had phone consultations over the past year for an ongoing personal reason and I must say the doctors I have seen have been incredible; very compassionate, they make time to listen and carry out all the appropriate tests. There is no way on earth I would move doctors and I am flummoxed with some of the reviews on the website. The online appointment booking form is also pretty straightforward. I made an appointment on the 28th August and got to see a wonderful doctor the following day. Thank you again to all of the team at Kings Norton/Ashtree and the other surgeries which are part of these practices.
Visited August 2024
Kings Norton Surgery has not yet replied.