Kingsway & Bramingham Surgery
Kingsway Primary Care Centre, 385 Dunstable Road, Luton, Bedfordshire, LU4 8BYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled GP and Staff not help full
Rated 1 star out of 5
by Anonymous - Posted on 08 July 2024
Surgery staff not help full behavior very bad with us. .Surgery manager/secretary not available to talk about difficulties. Hospital referrals take took long. Look like referrals secretary have no time to see our referrals and follow up. Even we call on 8Am we need wait around 2 hours on phone to speak with staff for appointment or other help. I think they need to change management and bring new staff all surgery.
Visited July 2024
Kingsway & Bramingham Surgery has not yet replied.
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Review titled Dreadful service continues
Rated 1 star out of 5
by Eileen Carroll - Posted on 11 July 2024
I posted earlier regarding a. two hour wait and disconnection. That was on the investigation results line. I then rang back to the enquiry line hoping for the information I needed. Another two hour wait only to be disconnected again! Is anyone answering the phone at this practice today? How disrespectful of patients requiring advice, information and results to disconnect them after a long wait. We are informed that calls are recorded for training and monitoring purposes therefore there is awareness of this practice towards patients. Time to stop.
Visited July 2024
Kingsway & Bramingham Surgery has not yet replied.
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Review titled Dreadful service
Rated 1 star out of 5
by Eileen Carroll - Posted on 11 July 2024
This morning, 11th July 2024 I rang to request some X-ray results. X-ray performed on the 6th June 2024. I was number 3 in the line and held on for two hoursbefore being cut off at the practice end. Last week when I rang to get these results it was over an hours wait. Again at number three. How can that be? It doesn’t make sense. When you finally manage to speak to a receptionist they are rude, dismissive and downright unhelpful and incompetent. The situation at Brammingham has not improved since the merger, if anything it is more abysmal than ever. If extra staff are required then employ them. Stop treating patients as a faceless inconvenience. Perhaps if the practice was paid by the number of patients actually seen, instead of the number of patients on its books this situation would improve. Rapidly.
Visited July 2024
Kingsway & Bramingham Surgery has not yet replied.
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Review titled absolutely rubbish surgery
Rated 1 star out of 5
by Anonymous - Posted on 21 June 2024
this is not the first time this has happened all incoming calls are recorded to my mums home as usual nothing will be done my advise to anyone go else where
Visited June 2024
Kingsway & Bramingham Surgery has not yet replied.
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Review titled Major communication issues
Rated 1 star out of 5
by Anonymous - Posted on 04 June 2024
Appointment booking service not fit for purpose. Unable to make appointment due to missed calls, phone cut offs, outdated information re booking process. Issues with aligning with the NHS patient online records. Complaints website links unavailable. Great medical staff but so many appointment issues.
Visited June 2024
Kingsway & Bramingham Surgery has not yet replied.
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Review titled Worst management
Rated 1 star out of 5
by Anonymous - Posted on 17 May 2024
I tried last 6 time to get an appointment for blood test ref waiting for call to speak to receptionist when connected they said there is no appointment for today, told them its a regular blood test consultation book me for another day but they said you have to call tomorrow again. 6 times they did the same.
Visited May 2024
Kingsway & Bramingham Surgery has not yet replied.
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Review titled Poor Customer Service
Rated 3 stars out of 5
by Anonymous - Posted on 24 April 2024
Had a blood test in feb 24 got a call back middle of april for review of the findings!!!!! Wait times are extremely long when trying to get through to get appointments or test results. The takeover was meant to provide a better service not sure much has changed Management need to make some changes
Visited April 2024
Kingsway & Bramingham Surgery has not yet replied.
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Review titled Discrimination
Rated 1 star out of 5
by Anonymous - Posted on 04 July 2024
The receptionist is extremely rude, did not provide help to a person with a disability who struggles with communication. She was extremely rude and behaving arrogantly. Such a disgrace, no manners and a bad face for the surgery.
Visited April 2024
Kingsway & Bramingham Surgery has not yet replied.
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Review titled Terrible GP practice with terrible receptionists
Rated 1 star out of 5
by Sarah - Posted on 19 March 2024
I started off by calling the gp surgery early in the morning at 8am for an appointment. I was told I was in a queue of over 50 people. I waited for over two hours to get to the top of the queue and when I got to the top of the queue I got cut off. This continued for over a week. After continuously trying to get through, When someone did finally pick up my call, they told me all appointments were gone. I told them I’ve been waiting in the queue for over two hours now, and I’ve been ringing in all week. (First of all why make people wait for that long in a queue if all appointments are gone) He advised me to come to the surgery early in the morning in order to get an appointment, rather than call in. At this point I was really frustrated, but said thankyou and put the phone down. The next day I walked to the surgery as advised by the receptionist. When I got there I found a receptionist sat at the front desk. I explained I needed an appointment with the doctor. She said we dont book appointments face to face, you have to call in to get an appointment. Her town of voice and manner in which she spoke was very degrading and unprofessional. I explained I had been told by a receptionist to come in the morning to book an appointment. She shouted: well he’s knew and he doesn’t know! ( as if it’s my fault that the staff at this surgery do not communicate with each other) she was so horrible, spoke in such a degrading manner. When I explained I needed to see the gp for back pain, she shouted well you need to see a physio for that, gp can’t see you for that. I left the surgery being made to feel so small, like someone who was wasting their time. I only went to the surgery to ask for a appointment with the gp, not to be insulted. She made me feel so uncomfortable. She was rude, impolite, bad-mannered and is a person who nreds to learn how to interact with others.
Visited March 2024
Kingsway & Bramingham Surgery has not yet replied.
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Review titled Appointments almost impossible to get
Rated 1 star out of 5
by Anonymous - Posted on 08 January 2024
Incredibly difficult to get an appointment. Just referral to walk in. Staff bemoan staff shortages, long patient list. Phone service still references an app booking system no longer used and redundant website. Only plus is the GPs are great
Visited December 2023
Review titled Kingsway & Bramingham Surgery
Replied on 15 January 2024
We are sorry to hear of your experience at Kingsway HC, we are merging with Bramingham Medical Centre on the 23 January 24, we hope this will give more opportunity for our patient to be seen at both practices. It has been raised with Senior Management regarding the reference on the phone service regarding the reference to booking system, and the redundant web site, all patients should have received a text message and a letter informing that this Website and App is no longer in service and we apologise if you was not included. We will update the message as soon as possible to rectify this mistake.
Provided by Care opinion
